UnderPricer Bewertungen 412

Great automated agent, and great human customer service

I booked a flight through Kayak, which routed me to Underpricer without clearly emphasizing the tradeoffs of using a third-party agency.

After booking, I found I could not select seats directly through Aer Lingus because of the third-party restriction. Instead, I was pushed to purchase seat assignments through Underpricer for about $500.

The flight itself is valid, but the experience is frustrating. You lose flexibility and basic airline functionality, then get upsold after the fact.

This reflects not just on Underpricer, but also on Kayak for directing customers into these bookings without clearer warnings about limitations.

Recommendation: book directly with the airline or a more transparent provider.

Mala experiencia, no me emitieron los boletos y no me regresan mi dinero, solo me
Dan largas nadie me
Atiende, dicen que me llaman pero nadie me dice nada

Highly recommended,
We had a small issue in the bogging for my flight , but they solved quickly which I appreciated . Definitely I will be forever customer. Thanks again

Customer service better than expected.
Contacted over a data descrepancy between ticket booked through underpricer and information reported by Icelandic air on the ticket in thier app. On line response was specific and concise and follow up response within hours to confirm resolution. Much better than I expected as I did not think this would end well. But overall much better and satisfactory resolution.

I have to cancel one of the three tickets. Price line team was very helpful to assist me. Thank you. Will definitely order again on Underprice

DO NOT BOOK with Underpricer or Kayak!!!!!

Horrendous experience! We flew from the US to London, and then from Paris back to the US. They CHANGED THE DATE of our returning flight to a day earlier without any clear notice. We got a flight reminder 90 minutes before the flight, which at that point we could not make, and they would not change our flight or refund us. We had to purchase entirely new tickets on a different airline the day before we had to return to the US, which cost us thousands for seven of us. If you think it will save you money up front, DO NOT DO IT!!!

Good value for the seat class I needed. Responsive customer service in getting my tickets and seats arranged.

The moment I needed to talk to customer service it was incredibly easy and I received a phone call back within the minute. They answered my questions and had all the info I needed. Everything has been very easy on Underpricer and I’ll definitely use this service again.

Very good service

The personal contact with an agent was unexpected and welcomed.

All seemed ok and was booked and ticketed but 3 days later the funds were returned to my credit card and no message from Underpricer. I contacted their Customer service and asked why the funds were returned. Nothing. I called in the afternoon, a guy looked the flights up and said they had been cancelled today but didn’t know why. Very bad to do this and not contact me.

​I am beyond disappointed with the service I received from Underpriced. After canceling a trip due to health issues, I never received a confirmation email, and the airline confirmed they have no record of my refund credit.
​When I called to resolve this, the representative I spoke with was incredibly aggressive and rude. Instead of helping me track down my missing credit, they became defensive and hostile.
​When I asked to speak with a supervisor, I was placed on hold for 41 minutes. Just as I was supposedly "next in line" to speak with someone, the call was disconnected from their end. It is completely unacceptable to treat customers this way, especially when they are trying to recover their own money. I still do not have my refund or any written confirmation of my cancellation

Melinda made booking my flight so easy! She was really helpful and made my experience very good.

The request made was handled with knowledge and perfect follow up; successfully!

So far I have good experience,customer service fast response
I love it,and thanks to take care of my flight booking

Easy reservations, clear confirmations, good follow up

Had a huge problem that took a little time to resolve and didn’t expect what they did in the end it was very surprising and it was a heart felt gesture that I will not forget! Thank you so underpricer employees!