UnderPricer Bewertungen 412

Booked a flight which I then had to change. They said they would make the change, charged my card for the change fee, but never made the change. I kept calling, and was told that the only person who could help me was Ben, and that he would call me back in two hours. I got this same response day after day. I tried to speak to a supervisor but was told that only the person in charge of my case (the missing Ben) could forward a case to the supervisor. I then called the airline, who told me I did not have a confirmed booking - after Underpricer had charged me for both the flight and the change fee! I then began to wonder if the whole operation is fraudulent. Kept calling and they kept being unable to fix it. Finally I asked them to refund my money but they said they couldn't because it was a non-refundable reservation - except they had (according to the airline) never made the booking. In the end they produced neither the ticket nor the refund. I wonder if Underpricer is the most incompetent company on the planet, or if this is a scam operation? Either way I would stay away.

Excellent customer service, great pricing and an all around great experience. They are quick to respond and I highly recommend them. Will definitely use them again in the future.

Very easy to cancel without any problem. Definitely use the site for future booking.

Great experiences. Thank you!

Inexpensive and great follow up support. Easy, and integrated with Kayak pretty well. Nice staff.

The gentleman working on my fight was absolutely wonderful!

They respond 24/7 almost instantly. My representative was patient and well manner person. We contacted by phone,email back to back at midnight about main issue which how to appear traveler's name on tickets. I am not completely satisfied the way ended,but he worked hard and I amazed this company's timely manner responding to customer.

Representative Macklin was terrific. Courteous, professional and very happy with the service at UnderPricer. Highly recommend.

First time using this company booking a ticket. It’s surprisingly good to use.

I cancelled my tickets on UA App by mistake and the customer care lady work with full patience to help me recover this ticket.

Thank you for your great work.

They dont waste your time. They get right on the task of helping you.that is getting hard to find anymore.

I asked about my personal concerns asking date of flights change questions by email. They are responding me back sincerely. I truly appreciate and I feel like I can ask any help or support from them.

I usually book my trip directly with the airline because of my experience with other web travel agents, but dealing with UnderPricer was a great experience and much easier to manage than booking directly with the airline.

The people were very helpful and quite friendly. This was on top of getting the best deal on the flight that I could find. Highly recommended.

Professional and helpful!

Our issue isn’t resolved yet, due to my mom’s illness have to change my parent’s flights. Yet I want to should out to Richie from customer experience team for replying and just being human in understanding and all the support. Not all are in hands of the company but decent human interaction and trying their best means a lot when the family is facing medical issues that drain everyone morale. So far I’m thankful to Richie for keep helping my dad Mukan!

Our travel was uncertain due to the war in West Asia. UnderPricer kept abreast of developments, communicated with the airline and kept us informed on a regular basis. The customer orientation was exceptional

It was responsive and helpful. I requested a wheelchair they were on my request.

The customer service was very patient and had a great attitude. Thank you