For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Mehr ansehen
Unternehmen hat geantwortet
I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shor... Mehr ansehen
Unternehmen hat geantwortet
delayed delivery in spite of paying extra. Ordered the product on the 15th and received it on the 22 late evening. I am now being told by customer service that is 3-4 business days. I was inf... Mehr ansehen
Unternehmen hat geantwortet
3,1
Akzeptabel
144 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
runs way too big
I bought two pairs of pants in my usual size and after referring to the size chart, and they were SO big and long! My initial thought was maybe they sent the wrong size. Sizing was also very inconsistent between the two styles.
11. Mai 2026
Antwort von us.motelrocks.com
Hi Anna, I am sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team with some further details of the issue so that they can help you out. I apologise for any inconvenience caused.
Motel x
sizing
sizing is different then regular places, but if you know your size then their jeans fit great!!
11. Mai 2026
Antwort von us.motelrocks.com
Hello, thank you for your review. I am glad to hear that you have found your fit in the jeans and hope to see you shopping with us again!
Motel x
I always buy the same pants in the same…
I always buy the same pants in the same style, not sure if it’s the material or what but my most recent purchase didn’t fit me. Very wide and long. I always get the same size. I had to alter them myself.
11. Mai 2026
Antwort von us.motelrocks.com
Hi Bianca, I am very sorry to hear that your most recent item did not fit as expected - please make sure to always reach out to the customer service team if you experience an issue like this so that they can help out. I apologise for the inconvenience caused.
Motel x
great fit fast shipping and delivery
4. Mai 2026
Antwort von us.motelrocks.com
Hi Ethel-Jana, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The color of the jeans shown in the…
The color of the jeans shown in the picture looks nothing like in person. They look like completely different jeans
4. Mai 2026
Antwort von us.motelrocks.com
Hi Jennie, I am very sorry to hear that you have not been happy with your jeans - please make sure to reach out to the customer service team with the details of the issue so that they can help you out. I apologise for the inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Need a taller size
i’m very tall so i was so happy that you guys offered different inseams and i ordered the tallest one available, 34”. this inseam usually works with my height and i was very disappointed when it didn’t work out. Include more tall sizes!
8. Mai 2026
Antwort von us.motelrocks.com
Hi Anslie, thank you for your feedback. We appreciate you sharing your experience with the inseam length and this will be passed on to the relevant team - we would love to be able to include a sizing range for everyone!
Motel x
Great quality jeans!!
1. Mai 2026
Antwort von us.motelrocks.com
Hi Janice, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and hope to see you shopping with us again!
Motel x
i’m having trouble with your sizing
i’m having trouble with your sizing. I was a 24/30 in one pair (same style) and when i bought the same size in another color i can barely get the up over my hips!! Help!!!
I sent an email and requested to return them for a credit so i can order a bigger size but no one has replied to me.
i wish there was a phone number to call customer service.
7. Mai 2026
Antwort von us.motelrocks.com
Hi Linda, we appreciate you sharing your experience with our sizing and the difficulty you encountered. We are actively looking into your email regarding the return and credit request. We understand your frustration.
Motel x
so hard to find a paid of jeans that…
so hard to find a paid of jeans that fit how they should
7. Mai 2026
Antwort von us.motelrocks.com
Hello, we understand your frustration with finding the right fit. We are always working to improve our sizing.
Thank you for your feedback.
Motel x
Great product
Great product - it's so hard to find small sizes in longer lengths. Thank you!
30. April 2026
Antwort von us.motelrocks.com
Hey Tina, we are so glad you found exactly what you needed. We appreciate your kind words and positive feedback!
Motel x
Antwort von us.motelrocks.com
Hi Vivienne, thank you for leaving a review. I am so pleased to hear that you were happy with the service, I hope to see you shopping with us again!
Motel x
I just love your clothes
I just love your clothes, and the quality is amazing! The silhouettes are amazing and the items are always true to size.
6. Mai 2026
Antwort von us.motelrocks.com
Hi Hila, thank you for leaving a review. I am so pleased to hear that you love our clothes and I hope to see you shopping with us again!
Motel x
Great Style & Fast Shipping
I love the style of clothes Motel sells. The price point is fair, though for the quality of some items, it could be a bit lower. Shipping arrived quickly, and I’ve never had any problems with my orders.
29. April 2026
Antwort von us.motelrocks.com
Hi Josephine, thank you for leaving a review. I am glad to hear that you have been happy with the delivery service provided.
Your comments regarding the pricing and quality will be passed on to the relevant teams and we appreciate your feedback!
Motel x
Antwort von us.motelrocks.com
Hi Jordy, I am sorry to hear that you have not been happy with your order and your feedback regarding the quality and price will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Delivery went smoothly
Delivery went smoothly, even when I had to exchange my order to a larger size! Thank you!
6. Mai 2026
Antwort von us.motelrocks.com
Hi Violet, thank you for leaving a review. I am so glad to hear that you have been happy with the delivery and exchange services provided and I hope to see you shopping with us again soon!
Motel x
Antwort von us.motelrocks.com
Hi Raegan, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never got my package like hello idk…
I never got my package like hello idk if it’s a DHL issue but it said it’s been delivered for weeks and I haven’t recieved anything like these jeans r a billion dollars i don’t have the money to just throw it away like that.
28. April 2026
Antwort von us.motelrocks.com
Hi Shira, I am sorry to hear that you have not been able to locate your delivery - it does not look like you have reached out to the customer service team regarding this so please make sure to contact the team so they can help you out. I apologise for any inconvenience caused.
Motel x
Antwort von us.motelrocks.com
Hi Dahkia, I am sorry to hear that you have not been happy with the service provided.
I can see that you have spoken with our customer service team that have provided you with the information you requested regarding your return - if you need any further help please make sure to reach out again.
Motel x
I’ve shopped at Motel Rocks a few…
I’ve shopped at Motel Rocks a few times, and am always decently satisfied with my purchases. Shipping is fast and the customer support team is always very helpful.
I am leaving 4/5 stars because although I think their designs are absolutely amazing- the quality never matches the price point. The fabrics are usually extremely cheap feeling and the fit is entirely hit or miss.
I love the store and will continue to shop here, I do hope that one day they will improve their manufacturing though.
4. Mai 2026
Antwort von us.motelrocks.com
Hi Hana, thank you for leaving us a review. I am glad to hear that you have been happy with the shipping and customer service provided.
I am sorry that you have not been completely satisfied with the quality of the items you have received and this feedback will be passed on to the relevant teams.
Motel x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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