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US Cleaning Tools offers innovative, high-quality cleaning products to meet your every need. With advanced technology, eco-friendly agents, and a commitment to customer satisfaction, they streamline the process with competitive pricing and excellent service. Empower your cleaning routine with US Cleaning Tools and experience seamless efficiency.
1095 Sugarview Dr, 82801, Sheridan, Vereinigte Staaten
3,4
9 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Antwort von US Cleaning Tools
Hey Keily, thank you for taking the time to leave a review! We’re glad to hear your purchase went smoothly and that you liked the shipping updates. If you ever need anything, our team is happy to help. Enjoy your purchase!
Very bad responses back and took days to get a response. Also received the wrong part
The Floor Burnisher Came to me and did not function properly. I have not received any return label to send back and get fixed or refund money spent on it. Very frustrated with this handling of the situation in a timely manner. I have sent several emails and even made phone contact but now am getting ignored!
Antwort von US Cleaning Tools
We're sorry the floor burnisher didn't work as expected. We understand how frustrating it is when equipment you need for work arrives with a problem.
We want to correct one point: we haven't ignored your case. Our team answered your emails and your call. To handle a warranty or return claim with the manufacturer, we need a short video showing the issue. That lets the manufacturer's technicians diagnose the fault and approve a repair, replacement, or return label. We don't require this to delay anything. It's the fastest way to get the claim approved.
We know uploading large video files can be a hassle, so we offered a few options, including sharing the files through a Google Drive link. Unfortunately, we haven't received any video or link yet, so we can't move the claim forward on our side.
Your case is still open, and we're ready to help as soon as we hear from you. You can send the video by email, text, a Drive, Dropbox, or WeTransfer link, or any other way that's easiest for you. If a video isn't possible, reply to us and we'll look for another way to document the issue together.
Please contact us at info@uscleaningtools.com or (978) 295-7538 and reference your order number #1328. We'll take it from there right away.
I was told by the rep I would receive the merchandise within a week: it took two. I needed asap!
We spent almost $2,500 on a piece of equipment. When it arrived, the battery charger was dead. We called and explained the situation. We were told they would send us another charger and let us know the tracking number. Three days later, we still have not even received the tracking number because it has not been sent out yet! We are a business and need the piece of equipment working. Very disappointed!
Antwort von US Cleaning Tools
We're sorry the battery charger arrived dead. When you've invested in equipment for your facility, you need it working from day one, and we understand the frustration of waiting on a replacement.
We want to clear up one point for other readers. This issue was reported to the manufacturer directly, so our team didn't receive an email or a call about it before this review. As soon as we saw it, we contacted you and took over the case with the manufacturer so you have one point of contact from here on.
[Status: e.g., "The replacement charger has now shipped, and we've sent you the tracking number." / "We're working with the manufacturer to get the replacement charger shipped as quickly as possible and will send tracking as soon as it's available."]
For any future issues, please contact us directly at info@uscleaningtools.com or (978) 295-7538. Because we're your seller, we can push the claim with the manufacturer on your behalf and keep you updated at each step.
Thank you for your patience, and we're sorry again for the trouble.
Excellent experience with USCleaningTools! The website is easy to use, the product selection is great, and the whole ordering process was smooth and straightforward. Everything was handled professionally, and I’m very satisfied with the overall experience. Highly recommended!
Great experience with uscleaningtools team. Great communication and clarity for processes end to end. Highly recommend them.
I can only recommend this Company.
Delivered very fast and the Products werent damaged.
Also the Customer Support was good.
Overall i can only recommend it!
I had a great experience with this company and I can recomend it!
I will use it services more in future.
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