I was having difficulty uploading ID documents onto the system and ‘Allen’ helped me rectify this. He even followed with an email to ensure I had been able to complete this. I do not think I would man... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
What made my experience great was the quick response to my emails and the prompt assistance I received from the Verify Online support team. Their help was efficient and made the process much easier.
Unternehmen hat geantwortet
First I didn't think I would be responded to sooo promptly based on pass experience with other sites. Then to be guided through each step by someone who's very knowledgeable, present minded, patient... Mehr ansehen
Unternehmen hat geantwortet
Good company. I at first was having some hiccups with the application process but after emailing support I got some help from someone named Allen who was truly a gem. They were calm and patient with m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Verify Online provides an immediate and effective decision on the legitimacy of a document by using a range of specialist techniques. Simply register an account online and upload a scan or photo of your document from your smartphone, tablet or computer. It couldn’t be easier. Verify Online will validate the uploaded document by using advanced mathematical algorithms, colour wave technology and by referencing a proprietary library of document images.
Kontaktinformationen
124 City Road, EC1V 2NX, London , Vereinigtes Königreich
- 03330 300 007
- support@verifyonline.co.uk
- verifyonline.co.uk
4,7
Hervorragend
860 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
I had some issues about verifying my…
I had some issues about verifying my documents. So the support assistant Allen was so fast and helpful with that. Managed to do that in the very fast way and was fixed problem in the minute. So very thank you for the help I had.
9. Februar 2026
Antwort von Verify Online
Hi Justina, thank you for sharing this. It’s great to hear that Allen was able to sort out the document verification issue so quickly. His fast, helpful support clearly made a difference, and I’m glad the problem was resolved within minutes. We appreciate you taking the time to leave this feedback.
They responded very fast in a…
They responded very fast in a professional way. I recommended them.
6. Februar 2026
Antwort von Verify Online
Thank you for the kind words. I’m glad our team was able to assist you quickly and professionally. Your recommendation means a lot to us.
Unclear and unethical
Unclear and unethical. I'm writing on behalf of my mother, who thanks to your unclear instructions and what appears to be unethical practices, has been charged FOUR times for a DBS check service. You claim to have a Customer Service Mon-Fri, but I had to delve into your Privacy Policy to find the contact number, only to ring and find the service is unavailable due to COVID - ridiculous. I am about to email you, let's see if you reply. Really poor practice.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Lucy, thank you for taking the time to explain what happened. I’m really sorry to hear about your mother being charged multiple times. That’s understandably frustrating, and it’s not the experience we want anyone to have. Our instructions are never intended to be unclear or misleading, and we do not engage in unethical practices.
The difficulty you had finding our contact details and reaching support shouldn’t have happened. A member of our team will contact you directly to review the charges and make sure this is resolved properly.
In a complicated process I had great…
In a complicated process I had great help from Allen at Verify. When issues emerge there’s no substitute for speaking to someone who can resolve the issues.
4. Februar 2026
Antwort von Verify Online
Thank you for sharing your experience. I’m really pleased to hear Allen was able to guide you through a complicated process and resolve the issues along the way.
Really great customer service
4. Februar 2026
Antwort von Verify Online
Hi Charlotte, thank you for your review.
I’m really pleased to hear you had such a positive experience with our customer service team. We appreciate you taking the time to share your feedback.
Fast reply
Fast reply, very straight forward instructions. Messaged after just to check I had uploaded the document that they helped me with.
17. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Erin, thank you for your feedback. I’m glad to hear you received a fast reply and found the instructions clear. It’s great that the team followed up to make sure your document was uploaded successfully. We appreciate you taking the time to share your experience.
A prompt and helpful response
A prompt and helpful response, with clear steps of what I needed to do.
A supportive tone throughout the process.
These experiences took place over an email exchange - 2nd - 4th February 2026
2. Februar 2026
Antwort von Verify Online
Hi Susan, thank you for taking the time to share your experience. We’re really pleased to hear that the guidance you received was clear, helpful, and supportive throughout your email exchange between 2nd and 4th February. It’s great to know the steps provided made the process straightforward for you.
Quick Response to queries
After sending an email to discuss a problem, Allen was very quick to respond and resolve the issue! 10/10 customer service experience :)
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Georgia, thanks so much for sharing this. It’s great to hear that Allen was able to step in quickly and get everything sorted for you. I’ll make sure your feedback is passed on to him, he’ll really appreciate it.
Extremely Helpful Staff
The support executive Allen, was extremely patient, helpful and friendly. He helped me with all my queries promptly and was patient throughout the whole process sending me multiple links.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Thank you for sharing this. It’s great to hear that Allen made your experience so smooth. I’ll be sure to pass this on to him and the team.
Feedback
Initially it was a frustrating experience as for reasons unknown, I could not access the link to download my details for verification.
However, upon emailing your customer support service, I was contacted by Allen, who was extremely helpful in getting this matter resolved, professionally, kindly and promptly and helped turn an initial negative experience into a positive one, so Allen deserves a 'thank you' from their manager.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Huw, thank you for sharing your experience. I’m sorry to hear the process was frustrating at first, but I’m glad Allen was able to step in and resolve things promptly and professionally. It’s great to know his support helped turn the situation around. Your comments will be passed on to him and the wider team.
After carefully re reading every page…
After carefully re reading every page of the process, I understood it better. I'm old school, need a human guide. As do many people surely. Very glad to have found Allen there who's help with my brother and I, was most welcome. Allen was our only contact who actually replied punctually (usually at the end of business or within 24 hours. Much appreciated, calming influence and very polite.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Peter, thank you for taking the time to share such detailed feedback. We’re glad to hear that the process became clearer as you went through it, and it’s great to know that Allen was able to provide the guidance and reassurance you needed. We appreciate you sharing your experience.
I found Allen very helpful
I found Allen very helpful. I am not terribly tech savvy and he was patient and very helpful.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Thank you for sharing your experience. It’s great to hear that Allen was able to guide you through everything with patience and clarity. We know that not everyone feels confident with technology, so I’m glad he made the process easier for you. Your feedback means a lot, and we’ll be sure to pass your comments on to him.
Allen in the Customer Support Team was…
Allen in the Customer Support Team was brilliant, I had issues with my verification of documents, Allen was extremely helpful and knowledgeable
Allen dealt with my queries quickly and professionally.
Very good Service
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Derek, thank you for sharing your experience. It’s great to hear that Allen was able to support you so effectively with your document verification. He’ll be pleased to know his knowledge and professionalism made a difference. We appreciate your feedback and are glad the service met your expectations.
quick support when the code text didnt come
Allen was very helpful when i did not receive the confirmation code text. He sent me a link that was easy to use and with in a couple of hours of sending the documents and verifier i got the verified approval.
29. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Addi, thank you for sharing your experience. I’m glad Allen was able to step in and make the process straightforward for you. It’s great to hear that the link worked smoothly and that your documents were approved so quickly. We appreciate you taking the time to leave this feedback and we’re always here to help if you need anything in the future.
Very helpful and polite customer…
Very helpful and polite customer service, Initially had issues with the function of the website but contacted Allen at support who responded quickly, and resolved the problem for me immediately. He also followed up to make sure I'd managed to use the documents provided successfully.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Thanks for sharing your experience. I’m glad Allen was able to sort things out quickly and make the process straightforward for you. It’s great to hear his follow‑up helped ensure everything went smoothly with your documents. We appreciate your feedback.
Invaluable help from Allen re DBS check
Being not too tech or web savvy I emailed Customer Service & to my amazement heard back within 30 to 60 minutes from Allen on a few different occasions as I had several specific tricky questions relating to obtaining DBS Checks from a European country. Allen replied super quickly even out of office hours on a weekend & sent perfect, clear, professional advice & relevant links. His personal touch & consideration was invaluable & very much appreciated. Allen - thank you so much! J. Crompton / UK.
24. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Jamie, thank you for taking the time to share this. It’s great to hear how helpful Allen was, especially with such detailed questions. He’ll be really pleased to know his guidance made the process clearer for you. We appreciate your kind words and are glad we could support you throughout.
Quick assistance and replies to emails…
Quick assistance and replies to emails resolving any issues
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Thanks for sharing this. I’m glad our team was able to help quickly and keep everything moving smoothly for you. If anything else comes up, we’re always here to support you.
failed my verification without any…
failed my verification 4times without any explanation and asking to pay again for Another test - i have used my pasport , i.d card and driving license documents aswell
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Junaid, thank you for your feedback. I’m sorry to hear about the difficulty you’ve had with your verification.
To help us look into this properly, please reply to the Trustpilot information request so we can locate your application and support you with the next steps.
Customer support was very helpful…
Allen at customer support was extremely helpful & great at responding in a timely manner
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Amy, thank you for sharing this. It’s great to hear that Allen was so helpful and quick to respond. I’ll make sure your feedback gets passed along, he’ll really appreciate it.
Allen was so much helpful and his…
Allen was so much helpful and his response was fast.he did everythign what i needed and it was so helpful to me.
I would recommend him.
23. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Verify Online
Hi Rushnat, thank you for sharing your experience. It’s great to hear how helpful Allen was and how quickly he supported you. We’re glad everything you needed was taken care of, and your recommendation means a lot.
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