My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from t... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a frie... Mehr ansehen
Unternehmen hat geantwortet
I recently took out cat insurance with Vetsure and everyone I spoke to there were kind, courteous, and efficient. In particular Eva and Joanne both of whom were very helpful. The insurance itself... Mehr ansehen
Unternehmen hat geantwortet
It was good to be able to talk to a knowledgeable person when deciding what level of insurance to buy. I am glad that I was given the option to talk a representative rather than fill in forms on line.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Winner of Financial Services Company of the Year at the British Business Awards 2025. We only offer lifetime pet insurance and work with a network of trusted vets all around the UK. Visit www.vetsure.com for more info!
Vom Unternehmen geschrieben
Kontaktinformationen
1st Floor, Helios Court, 1 Bishop Square, AL10 9NE, Hatfield, Vereinigtes Königreich
- 0800 050 2022
- info@vetsure.com
- vetsure.com
4,8
Hervorragend
1112 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So helpful explaining everything and so…
So helpful explaining everything and so polite
20. April 2026
Exceptional Customer Care
My 1 year old cat got hit by a car and sadly passed away. I contacted the vet sure team about how to make a claim on the death benefit and to also cancel the policy. The kindness and compassion from the operator was second to none, she was so understanding and kind. I’ve come home today to find a handwritten card from the vet sure team sending me love and their sympathy which left me feeling so valued and knowing this is an insurance company that really does care. A wonderful company and could not say anything bad- extremely grateful for all their help during such a sad time.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Annabel,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and we are truly sorry to hear about the loss of your cat.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Wishing you all the best.
Kind regards,
Lee and The Vetsure Team
Jake was great
Jake was great!
Great and clear in describing what the insurance policy is and what it will be / could be. Answered all my questions effortlessly and calmly.
23. April 2026
Antwort von Vetsure Pet Insurance
Hi Carolyn,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Annie and Freddie's journey.
Kind regards,
Lee and The Vetsure Team
Knowledgeable and polite explanation no…
Knowledgeable and polite explanation no rush gave me time to ask questions perfectly
14. April 2026
Antwort von Vetsure Pet Insurance
Hi Ann,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Iseult was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
Thank you Hilary for being so friendly…
Thank you Hilary for being so friendly and helpful and your knowledge about our new policy.
22. April 2026
Antwort von Vetsure Pet Insurance
Hi Josephine,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Truffle’s journey.
Kind regards,
Lee and The Vetsure Team
A good experience.
Having requested a quote, I was pleased to not receive additional calls, and given sufficient time to review the documents prior to my decision. When calling Vetsure, my call was received in a friendly and helpful nature, and I did not feel under pressure to make a commitment before I was ready. My queries about the policy were handled well and I was informed clearly of the information I required. The setting up of the policy was straightforward and the team member dealing with my policy was patient and helpful throughout the process. All of the supportive documentation arrived promptly following the end of the process.
22. April 2026
Antwort von Vetsure Pet Insurance
Hi Chris,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Monica was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Badger’s journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Keith,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Skye and Simba's journey.
Kind regards,
Lee and The Vetsure Team
The staff member was very informative &…
The staff member was very informative & explained the amount of cover
14. April 2026
Antwort von Vetsure Pet Insurance
Hi Sara,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Ally was able to help you with your new policy. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Bailey Blue Bear’s journey.
Kind regards,
Lee and The Vetsure Team
Lovely person on phone and kind helpful…
Lovely person on phone and kind helpful and understanding
14. April 2026
Antwort von Vetsure Pet Insurance
Hi Shirley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Tommy was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Dennis and Oscar’s journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Linda,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure. Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Poppy’s journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Harley,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Kenzie was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Moon’s journey.
Kind regards,
Lee and The Vetsure Team
I have been Gison&Jones. I have found the best in the West!
I have been with Gibson & Jones practice for about 8 years. While raising Guidedogs puppies on behalf of Guidedogs, prior to finding the practice I must of been to at least 12 or more around the Swansea area. I can list at least 6 major problems with different vets without the heated talks trying to explain that they were not my puppies ( I normally have them for just 1 year)
This practice while both treating the dogs gave them the best care and attention while also giving the best treatment and attention.
I have now become the owner of one of the retired dogs, so needed to insure her, I had no hesitation where to go when I asked about insurance they did not push me to Pet sure they just gave me a leaflet saying this is what we have here and this is what our recommendation is. No sales pitch.
I brook a week comparing and when I called the one number questions were answered and the whole thing was done over the phone.
Yes there were questions asked why insure a 6 year old dog now? What I had payed? Was there any current injuries or problems? As I have all the paperwork and history of treatment the lady on the phone went through the form filling out, for me the easiest and most efficient experience over a phone ever.
10. April 2026
Antwort von Vetsure Pet Insurance
Hi Dave,
Thank you so much for taking the time to leave us a review! We’re delighted to hear that you’ve had a positive experience with Vetsure and Gibson & Jones Vets, and that Vanessa was able to assist you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Thanks again for choosing us, we’re so pleased to be part of Pebble’s journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Jacqui,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Hilary was able to help you . We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Ruby’s journey.
Kind regards,
Lee and The Vetsure Team
Great service and we saved money!
15. April 2026
Antwort von Vetsure Pet Insurance
Hi Sallyanne,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Joanne where able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Billie’s journey.
Kind regards,
Lee and The Vetsure Team
Insuring by phone
The operator on the phone was very patient and explained everything in detail to help us get the right level of insurance for our new puppy.
14. April 2026
Antwort von Vetsure Pet Insurance
Hi Pamela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Jake was able to help you. We’ll be sure to pass on your kind feedback to him.
Thanks again for choosing us, we’re so pleased to be part of Sapphire’s journey.
Kind regards,
Lee and The Vetsure Team
Antwort von Vetsure Pet Insurance
Hi Angela,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Harriet was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Duggie’s journey.
Kind regards,
Lee and The Vetsure Team
Good afternoon
Good afternoon,
I just wanted to make you aware of the experience of my call today. Your employee Vanessa went above and beyond for your company today and I need to make you aware of this.
I already have a British shorthair with you I needed to add my new cat to my account.
I couldn’t access my account online as I needed to add my new addition. so I called asking for help with this. Vanessa helped me through the process and set everything up for me. I had difficulty understanding how the policies work. Vanessa took her time with me to read everything out and helped me understand this.
I also asked Vanessa, if she would kindly send me a paper copy of my plan in which she has also done this for me for both my cats. She was kind and polite and took her time with me. I didn’t feel rushed at all. Vanessa is a credit to your business and this should be taken note off. Thank you very much.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi,
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Excellent
Excellent - easy application form and fully recommended by my vets - Donaldsons
14. April 2026
Antwort von Vetsure Pet Insurance
Hi David,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had a positive experience with Vetsure.
Thanks again for choosing us, we’re so pleased to be part of Ozzie’s journey.
Kind regards,
Lee and The Vetsure Team
Uncomplicated and paid vet directly…
Uncomplicated and paid vet directly very promptly.
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Vetsure Pet Insurance
Hi Rachel,
Thank you so much for taking the time to leave us a review! We’re delighted to hear you’ve had such a positive experience with Vetsure.
Providing caring, reliable support for pets and their owners is at the heart of what we do, so feedback like this truly means a lot to our team.
Kind regards,
Lee and The Vetsure Team
Very friendly customer service
10. April 2026
Antwort von Vetsure Pet Insurance
Hi Prajwal,
Thank you so much for taking the time to leave us a review. We’re delighted to hear you’ve had a positive experience with Vetsure and that Vanessa was able to help you. We’ll be sure to pass on your kind feedback to her.
Thanks again for choosing us, we’re so pleased to be part of Luna’s journey.
Kind regards,
Lee and The Vetsure Team
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