We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am afraid that these days the company is becoming too big to deal with complaints like they used to. I have had speed issues which upport have listened to but seemingly have not acted upon. They a... Mehr ansehen
Unternehmen hat geantwortet
Can't praise this company enough! Rang up on a Saturday, straight through to an extremely helpful and patient call handler, who listened, looked into it, identified the fault, and rectified. Waited... Mehr ansehen
Unternehmen hat geantwortet
I highly recommend VFast. Never had a problem with the Internet, very fast and reliable. The support team are amazing... answered my enquiries even though I didn't really know how to explain my ques... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Internetdienstanbieter
- Internetanbieter
- Internetladen
- Telefon- und Internetdienst
- Telekommunikationsausrüster
- Telekommunikationsanbieter
Über Vfast Ltd
Vom Unternehmen geschrieben
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Vom Unternehmen geschrieben
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Kontaktinformationen
County House Station Approach, CT4 5DT, Canterbury, Vereinigtes Königreich
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4,4
Hervorragend
3527 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We will ensure your positive feedback is passed along to our engineering team.
Kind Regards,
The Vfast team.
Immediate call out to my call and…
Immediate call out to my call and putting my internet back on
1. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We appreciate your positive feedback and kind words.
Kind Regards,
The Vfast Team.
My query was dealt with pleasantly and efficiently
My query was easily solved. The person I spoke to was very pleasant and sorted out the problem quickly and efficiently.
6. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear our team was able to sort your problem quickly and efficiently.
Kind Regards,
The Vfast Team.
Had couple of quibbles it was all…
Had couple of quibbles it was all SORTED from there office and reset everything. The glitch was rectified and all back on track. Thankyou
6. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so happy to see 5-stars and hope you continue providing you with a 5-star service.
Kind Regards,
The Vfast Team.
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your positive feedback, our team are grateful for your kind words.
Kind Regards,
The Vfast Team.
Spoke to an engineer and my problem was…
Spoke to an engineer and my problem was easy to rectify
1. April 2026
Antwort von Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to hear your problem was easy to rectify.
Kind Regards,
The Vfast Team.
Great service ,
3. April 2026
Antwort von Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to have your feedback and are so glad to see 5-stars.
Kind Regards,
The Vfast Team
Absolutely disgraceful
Absolutely disgraceful, over the past 2 days, constant downtime, over 12 hours at one point, cannot get in contact with support lines and when you do, they tell you 'turn it on and off again' which WE HAVE BEEN DOING.
Switching ISPs shortly and recommending fully against this ISP, incompentency around every corner.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 324 0324, option 2, with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Took too long to sort the issue and…
Took too long to sort the issue and answer my e-mail
30. März 2026
Antwort von Vfast Ltd
Hi Paul,
This is not the level of service that we aim to deliver our customers.
Please email our customer experience team on customer-experience@vfast.co.uk or call 0330 324 0324with your ticket ID and we will investigate further to ensure this is resolved for you.
Kind regards,
The Vfast Team
End of our tether
Vfast Airfibre system isn't fit for purpose, certainly where we are living anyway. And we are paying a lot of money for what has been a problematic and patchy service for years. The amount of opened tickets ive done will testify to this. It has taken up to a few weeks to reply to a ticket, so i always call now. And its got worse. I don't understand all the details but they are waiting for the mod to enable them to change the frequency. Why was this situation allowed? Why your customers are treated like this? We now have no usable WiFi, for tv, alexa etc, so relying on our mobile hot-spot facility. This is really appalling service, we believe we have been referred for receiving some compensation, when will we hear about this? Perhaps all the histoic problems should be taken into account. And when will the problem be sorted? My advice would be to avoid vfast airfibre system.
Bog standard copied reply. We are calling vfast every day, and still not getting this sorted.
Further update- email explaining situation, lets hope it gets sorted out soon.
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Dear Marcus,
This is not the level of service that we aim to deliver to our customers.
Please email our Customer Experience team on customer-experiance@vfast.co.uk or call 0330 324 0324 option 1 with your ticket ID and we will investigate this further to ensure this is resolved for you.
Best Regards,
The Vfast Team
Quick Fix
My wifi went down, so i called them up. Amazing to discover they probably have a call centre in the UK. Very helpful people and they guy fixed my issue remotely. All done.
3. April 2026
Antwort von Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so glad to hear you had a great experience with Our Technical Support Team. We will ensure your feedback is passed on to our Technician.
Kind Regards,
The Vfast teams
Very helpful on phone
Very helpful on phone, very patient with me as I not good with tech. Explained everything.
Wished the actual internet coverage was as good as the gentleman who helped me. Thank you
3. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your positive feedback, our technical support team work hard to ensure they are providing the best service. If you ever have any issues with your service, please do contact our technical support team on support@vfast.co.uk.
Kind Regards,
The Vfast Team.
Had a problem with my internet…
Had a problem with my internet connection. Vfast were extremely helpful and pleasant to deal with.
26. März 2026
Antwort von Vfast Ltd
Good Afternoon Jane,
We are so pleased to see that the team was able to help you. A five star rating means so much to us.
Kind regards,
The Vfast Team.
Had an issue at the caravan site for…
Had an issue at the caravan site for the Internet they sorted out the issue very fast and efficiently! The issue couldn't be resolved with 1 call however a temp gateway was created to sort the issue out and it was perfect rest of the week. Emails were sent quickly with passwords for the WiFi.
23. März 2026
Antwort von Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy that our Technical Support team were able to fix your issue fast and efficiently. We really appreciate your positive words.
Kind Regards,
The Vfast Team.
Constant crash outs which have been…
Constant crash outs which have been going on for months now. The consultant has tried to sort it but it’s now 4 months and no change. Everything takes so long and I know they’re only taking direction but as a company this is awful. I’ve got pages and pages of calls and solutions tried.
This means no TV and I need the internet as I work for a health charity from home which impacts my work and the people I support.
It’s easier to find the Bermuda Triangle to get a new modem it seems.
I’ve been paying £39 a month for 4 months and cannot guarantee the service and can sit here for hours without internet ( it was down again 1am to 7.30am today)
I will be taking court action to get this money back for a service we just haven’t received.
Such a shame
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Vfast Ltd
Good Morning,
This is not the level of service that we aim to deliver to our customers.
Please email our Customer Experience team on customer-experiance@vfast.co.uk or call 0330 324 0324 option 1 with your ticket ID and we will investigate this further to ensure this is resolved for you.
Best Regards,
The Vfast Team
Great experience with my recent Vfast…
Great experience with my recent Vfast installation. Installed with no mess and on date agreed.
2. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear you had a great experience with your Vfast instillation. We will ensure your feedback is passed on to our engineer.
Kind Regards,
The Vfast teams
There was a problem with the broadband…
There was a problem with the broadband speed. One call to V Fast and they resolved the problem quickly. No issues since.
1. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your kind words, we will ensure your feedback is relayed to our team.
Kind Regards,
The Vfast Team.
Very quick and good
1. April 2026
Antwort von Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are really grateful for your feedback and are glad you have had a positive experience.
Kind Regards,
The Vfast Team.
My tv keeps buffering
My tv keeps buffering
I phone and you fix it
But it is annoying when you are half way through a program and it buffers or the screen freezes
1. April 2026
Antwort von Vfast Ltd
Good Morning,
Please email support@vfast.co.uk or call 0330 3240324, option 2 with your ticket ID so we can get this fixed for you.
Kind regards,
The Vfast Team.
Made contact sorted out straight away…
Made contact sorted out straight away works great staff were excellent thank you
1. April 2026
Antwort von Vfast Ltd
Good Afternoon Steve,
Thank you for our lovely review, we are so pleased to see our staff rated as great as they all work hard to deliver excellent service.
Kind regards,
The Vfast Team.
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