Spoke to a lady called Millie, who was amazing. Had an issue with the delivery date of the item we ordered as both myself and partner would be at work. She contacted the supplier on our behalf and... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Was unsure on something so i sent a email to the team a lady called emily has emailed me back helped me out loads on stuff i was unsure about massive thank you .
The app hasn't been the easiest to navigate and having ordered a voucher on the Saturday which still hadn't arrived by email on the following Wednesday, I was concerned. I tried the live chat which to... Mehr ansehen
Millie was polite and welcoming and resolved my issue within minutes. However trying to navigate the companys website in order to sort my problem out was a nightmare! AI was about as much help as a... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
To us, nothing matters more than a happy workplace. We believe that’s what makes us the experts in creating them. For 20 years +, we’ve been providing world-class health and wellbeing benefits to employees in both the public and private sectors. So far, we’re delighted to have made more than 2.2 million employees feel more valued, supported and rewarded at work.
Kontaktinformationen
Vereinigtes Königreich
- 01252 784540
- customersupport@vivup.co.uk
- vivup.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 73 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Just wonderful
Providing Friendly and timely response , very helpful! A big thank you to Jill as well :)

Antwort von Vivup
I have found this service to be very…fast reliable and helpfu;
I have found this service to be very fast and reliable. helpful and all round great

Antwort von Vivup
My experience with vivup has been…
My experience with vivup has been nothing short of excellent!!! My orders have been processed and delivered on time.The customer service on the vivup contact number is exceptional.

Antwort von Vivup
Positive Experience
Pleasant company to deal with, I always receive a prompt and professional response to my queries. Mark P has been particularly helpful.

Antwort von Vivup
Fast response
Fast response, clear understanding of the issue , problem sorted in matter of minutes, if not seconds:)

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Helpful.
This is a 5* review based only on the customer services side of things, as I havent made a purchase yet. I chatted with Clare from Vivup as I had issues setting up an account and she was very helpful and resolved it all very quickly. Thank you, Clare.

Antwort von Vivup
The team at Vivup were helpful and…
The team at Vivup were helpful and communicative and solution focused when attempting to resolve a cycle-to-work scheme problem with a well known chain of cycle shops (the order problem arose on the cycle shop side of things) - would recommend

Antwort von Vivup
I had a query about a purchase & the…
I had a query about a purchase & the support I got from Vivup was excellent
Each interaction I had with them was polite & efficient, demonstrating their competence in supplying support when necessary. I highly recommend this company
Nora Lynch

Antwort von Vivup
Excellent customer service
I made a mistake on my order and I was impressed how quickly and efficiently my error was corrected. I just stated the problem and the issue was resolved without any need to answer questions. The emails I received were polite and friendly. I highly recommend Vivup.

Antwort von Vivup
I had an issue purchasing multiple gift…
I had an issue purchasing multiple gift cards. Rachael was really supportive in providing a resolution. Perfect customer service with excellent communication. Very highly recommended!

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Good Customer Service
I made an accidental purchase for the wrong service and Sophie was very helpful at obtaining a refund for me. It's so rare to experience good customer service nowadays and I really value the service I received.

Antwort von Vivup
Asa made the experience using your…
Asa made the experience using your customer service so much easier, it was very difficult to find who to contact. That chat bot is useless and I was already quite frustrated with the process. However once I got in touch with Asa it was smooth sailing. He listened to me. And was extremely helpful

Antwort von Vivup
Returning an large item
Unfortunately the fitted oven I ordered was too big and I just want to say a massive thank you to everyone at Viv-up especially Asa who made returning the oven so easy,
Asa was professional, kept me notified with what was happening, with simple to follow instructions, she even emailed me after the oven had been collected to update me.

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Very professional service
Very professional service. Was always willing to go the extra mile. Special thanks to Millie who was superb

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Fabulous service
Fabulous service, had a faulty item, struggled to get the manufacturer to advise, contacted Vivup who had initially supplied it and they arranged a replacement without delay.

Antwort von Vivup
vivup customer service
Clare at vivup was a great help finding the game i ordered and chasing up on why it was not sent by the suppliers 10 out of 10 for customer service from Clare R 😁

Antwort von Vivup
Spoke to Rachael at Vivup
Spoke to Rachael at Vivup, who explained everything about my account in detail. Very helpful, knowledgeable and friendly.
Thank you

Antwort von Vivup
Brilliant help and service everything…
Brilliant help and service everything resolved smoothly and quick thank you

Antwort von Vivup
professional ,very friendly and…
professional ,very friendly and helpfull..thankyou

Antwort von Vivup
Fantastic company that my work use to…
Fantastic company that my work use to offer rewards and the staff are amazing. Thanks

Antwort von Vivup
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







