I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notifi... Mehr ansehen
Unternehmen hat geantwortet
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not install... Mehr ansehen
Unternehmen hat geantwortet
Did not like the additional add ons at the end with the easily missed decline. Accidentally tapping on any of the options directly charges without confirmation. Not a good business practice or custome... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Welcome Baby
Vom Unternehmen geschrieben
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Kontaktinformationen
Vereinigte Staaten
- hello@welcome.baby
- welcome.baby
4,0
Gut
488 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Disappointed (Still)
Disappointed. Ordered the hardcover book which is not cheap, requested a change shortly after placing the order and was told that this was not possible due to my order already being in production. No option to escalate to senior management and no alternative solution offered.
***UPDATE***
Contacted support team as per business reply and was sent the same boiler-plate response as before. Still no resolution.
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Josh Barley,
We are sorry you couldn't update your hardcover book order once it entered production. We are actively working on improving our modification windows to prevent this frustration. Please email help@welcome.baby with your account email and order number so we can look into this further.
Sincerely,
Welcome Baby Team
⚠️ WARNING
⚠️ WARNING – DO NOT TRUST THIS COMPANY! ⚠️
This company is extremely deceptive. They automatically charge you every single month for their app whether you download it or not.
They falsely advertise it as “free” when you purchase, but later you’ll find a $42 CAD charge on your account without proper warning.
This is misleading, unethical, and feels like a complete scam. Be very careful before giving them your payment information.
Stay away unless you want surprise charges on your card.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Jim,
We take your feedback regarding the monthly subscription charges seriously. We are actively working on improvements to ensure our billing terms are transparent. Please contact us at help@welcome.baby with your account email and order number so we can review your account status directly.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear kirktayor,
It’s great to hear you found our setup well organized and the ordering process easy! We are actively working on improvements to maintain this standard. If you ever need support, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
It was an amazing experience to go…
It was an amazing experience to go through the ordering and all the minute details that were covered.
19. Februar 2026
Antwort von Welcome Baby
Dear Uthi,
We're thrilled you appreciated the minute details covered during the ordering process! We are constantly working on improvements to keep your experience amazing. Please feel free to email help@welcome.baby with your account email and order number if we can ever assist you further.
Sincerely,
Welcome Baby Team
Too many “special offers”
There were too many “special offers” when you are just trying to purchase something he book. Quite annoying.
16. Februar 2026
Antwort von Welcome Baby
Dear Angie,
We appreciate your feedback regarding the "special offers" during checkout. We are actively working on streamlining the flow to make the experience smoother. Please email help@welcome.baby with your account email and order number if you have further suggestions for us.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear jamie,
We're thrilled to hear about the "Ease of use in setting up"! We are actively working on improvements to maintain that simplicity. Should you need anything, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
The setup was easy and very user…
The setup was easy and very user friendly. I wish there were more baby designs for the cover to choose from, but overall this is a great idea.
16. Februar 2026
Antwort von Welcome Baby
Dear kywaiikjackson,
We're thrilled the setup was easy! We appreciate your feedback on cover designs and are actively working on improvements to our selection. Please email help@welcome.baby with your account email and order number so we can pass this suggestion directly to our team.
Sincerely,
Welcome Baby Team
Easy to order
15. Februar 2026
Antwort von Welcome Baby
Dear Paul Moore,
We're thrilled to hear it was easy to order with Welcome Baby! We are actively working on improvements to maintain this standard. Please email help@welcome.baby with your account email and order number if you ever need support.
Sincerely,
Welcome Baby Team
Easy to create
Was very easy to make simple to make this book this is going to be my first grandbaby
15. Februar 2026
Antwort von Welcome Baby
Dear katmills,
We are thrilled it was simple to make a book for your first grandbaby! We are actively working on improvements to our platform. Please email help@welcome.baby with your account email and order number if you ever need assistance.
Sincerely,
Welcome Baby Team
Very disappointing and unacceptable experience.
I ordered a product and paid for it in full, and I was happy with the item itself. However, without my knowledge or clear consent, €28 started being deducted from my account every week. I never knowingly agreed to any paid subscription. This feels misleading and unfair to customers. Charging people without proper and transparent consent seriously damages trust. I hope the company addresses this issue honestly and stops such practices in the future.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Divya Jha,
We hear your concerns regarding the weekly deductions made without "clear consent." We value transparency at Welcome Baby and are actively working on improvements to make our terms clearer. Please email help@welcome.baby with your account email and order number so we can assist you further with this subscription matter.
Sincerely,
Welcome Baby Team
Order was easy I can’t wait to give…
Order was easy I can’t wait to give this book to my son and daughter in-law for their first child.
13. Februar 2026
Antwort von Welcome Baby
Dear tina.mcgirr,
We're thrilled to hear the ordering process was easy for such a special gift for your son and daughter-in-law's first child! We work hard to ensure a seamless experience. Should you need anything, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Larry Croffie,
We're thrilled to hear you had a seamless interaction with us! We are constantly working on improvements to ensure the best experience for our customers. If you ever need assistance in the future, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
I was easy to order however to many…
I was easy to order however to many additional add on offers. I almost canceled the order because I felt nickelodeon and dimed.
12. Februar 2026
Antwort von Welcome Baby
Dear tmoore,
We appreciate your feedback regarding the number of add-on offers. We are actively working to streamline the checkout experience so it feels helpful rather than overwhelming. Please email help@welcome.baby with your account email and order number so we can share your specific insights with the team.
Sincerely,
Welcome Baby Team
Overwhelming
With this experience I believe the hardcover option should have offered first. I did not like the extra offers, I think it was a bit overwhelming. Everything else was great.
12. Februar 2026
Antwort von Welcome Baby
Dear sblythe,
We appreciate your feedback regarding the hardcover placement and the volume of extra offers. We are actively working on improvements to ensure a smoother experience. Please email help@welcome.baby with your account email and order number so we can connect further. We're happy to hear everything else was great!
Sincerely,
Welcome Baby Team
Scammers
Scammers, Thieves, preying on pregnant women.
for your own good do not buy this book, they are scammers, fraud, you buy a book and they keep charging you every month. I never agreed to anything subscriptions or digital service but they have gone ahead to charge me every month. they refuse to do a refund, i have taken it up with my bank and the ombudsmen, this people are total thieves be ware.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Olubunmi Banjo,
We understand your concern regarding the recurring subscription charges and want to help. We are actively working on improvements to ensure our terms are clear. Please email help@welcome.baby with your account email and order number so we can address this immediately.
Sincerely,
Welcome Baby Team
Avoid this company
Avoid this company. Ordered the book, and the book only, and they deceptively bundle it with their app. App charged for after their "trial" period. After checking to cancel a subscription that I never signed up for, there is no way to cancel it without contacting them directly. Having never downloaded their app until trying to cancel it and never using it, they refuse a refund. Extremely deceptive and scammy business model, take your business elsewhere.
Support well do nothing. Don't bother as it will frustrate you more.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Huan,
We understand your frustration regarding the app subscription bundle and the cancellation steps. We are actively working on improvements to make our terms clearer. Please email help@welcome.baby with your account email and order number so we can review your case and assist you directly.
Sincerely,
Welcome Baby Team
Sneakily add in subscription fees
Sneakily add in subscription fees. This is deceitful and illegal.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear ASHMIKA RAJBUNSI,
We apologize for the confusion regarding the subscription fees. We are actively working on improvements to ensure total clarity for our customers. Please reach out to help@welcome.baby with your account email and order number so we can look into this immediately.
Sincerely,
Welcome Baby Team
I like the advertising
I like the advertising, now I’m waiting for the book and hope it can be great !
9. Februar 2026
Antwort von Welcome Baby
Dear Marilda Jardim,
We're thrilled you enjoyed the advertising and look forward to you receiving the book! We are constantly working to improve our service to ensure it's great. Please email help@welcome.baby with your account email and order number if you need any assistance with your delivery.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Annette,
We’re thrilled you found great choices to include in your book! We are actively working on improvements to ensure the best experience possible. Please email help@welcome.baby with your account email and, if possible, the order number if we can ever be of further assistance.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Angelo Di Vincenzo,
I am sorry to hear that you have not received your confirmation email. We are working to improve our system to prevent this. Please contact us at help@welcome.baby with your account email and order number so we can locate your details and assist you.
Sincerely,
Welcome Baby Team
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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