I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notifi... Mehr ansehen
Unternehmen hat geantwortet
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not install... Mehr ansehen
Unternehmen hat geantwortet
Did not like the additional add ons at the end with the easily missed decline. Accidentally tapping on any of the options directly charges without confirmation. Not a good business practice or custome... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Welcome Baby
Vom Unternehmen geschrieben
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Kontaktinformationen
Vereinigte Staaten
- hello@welcome.baby
- welcome.baby
4,0
Gut
488 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Welcome Baby
Dear MARIA REYES,
We’re thrilled to hear you found our process easy to follow! We are committed to making continuous improvements for an even better experience. If you ever need support, please reach out to help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
If you bought seek legal advice
I purchased a “Welcome Baby” book after it was advertised as a hardcover product. What I received was soft cover, which did not match the advertising.
After this purchase, I was enrolled into a recurring subscription without my informed consent, billed via PayPal under the name EFFECTO, at £24.59 per month. I do not use this app, it is not installed on my phone, and I did not knowingly agree to any subscription.
The following amounts were taken or attempted:
£62.99 (initial purchase)
£24.59 on 10 November 2025
£24.59 on 9 December 2025
£24.59 on 9 January 2026
£24.59 pending
Total: £161.35
There was no clear, prominent disclosure at checkout that a paid subscription would be created, and no meaningful reminder or confirmation before recurring charges were taken. When contacted, the company relies on “terms and conditions” rather than addressing the lack of informed consent.
After experiencing this, I checked other reviews and found many customers reporting the same issue: confusing checkout, unexpected subscriptions, and refusals to refund.
Based on my experience, I would not recommend this company. If you are considering purchasing, read the 1-star reviews carefully before proceeding.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear INSIGHT OUT ENTERTAINMENT,
We are sorry to hear the book format was not as expected and for the confusion regarding the subscription enrollment. We are actively working on improvements to ensure clarity. Please email help@welcome.baby with your account email and order number so we can assist you with the account status directly.
Sincerely,
Welcome Baby Team
Feels Like a Bait-and-Switch: False Advertising and Hidden Costs
This experience has been deeply disappointing and misleading from start to finish.
After placing my order, I never received a physical book, nor did I ever receive a digital copy of the book. Despite this, support later claimed that “digital goods were delivered,” which is simply not true.
The only email I received after purchase was an automated message about the Welcome Baby app, including login instructions. There was no email, link, or download provided for a digital book at any point. The app subscription was later canceled by Welcome Baby themselves, further contradicting their claim that digital goods were delivered.
Additionally, Welcome Baby advertises the book as a hardcover, yet after purchase I was told all books are paperback by default and that hardcover is an upgrade handled after checkout. This makes no sense and should be clearly disclosed at the time of purchase. If hardcover exists, it should be an option during checkout—not revealed later.
The checkout experience is confusing and misleading:
The book is presented as the paid product
The app and ebook are shown as free
There is no clear indication that a customer is not purchasing the physical book
Post-purchase, customers are told they must pay more to receive what they reasonably believed they already bought
Despite no physical book shipped, no digital book delivered, and a canceled app subscription, support has refused to issue a full refund and instead offered only a partial refund based on products that were never actually provided.
This feels like a combination of poor UX, misleading advertising, and unacceptable customer service. I would strongly caution other parents to think twice before ordering.
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Anna Fraser,
We apologize for the frustration regarding the digital book delivery and the hardcover options. We are actively working on improvements to make our checkout process clearer. Please email help@welcome.baby with your account email and order number so we can assist you with your order status immediately.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear DrMallikarjun Rao,
We are delighted to hear that we could help create memories to cherish for your child and family! We are actively working on improvements to ensure the best experience possible. If you need any assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear LINDA,
We're glad to hear you found it "Easy to order." We are actively working on improvements to keep our process smooth. Should you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Carla Hines,
We are thrilled you found this to be a beautiful gift! We’re constantly working on improvements to provide the best experience. If you ever need assistance, please reach out to help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
This is the second book I have ordered
This is the second book I have ordered. My daughter in law loved hers.
3. Februar 2026
Antwort von Welcome Baby
Dear Wanda,
We are thrilled that your daughter-in-law loved her book and that you came back for a second order! We are continuously working on improvements. Should you need any assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Easy with guidelines offered. to help…
Easy with guidelines offered to help when you can't really think on how to get started.
3. Februar 2026
Antwort von Welcome Baby
Dear cindyperez,
We're glad to hear our guidelines helped you get started! We are actively working on improvements to make the Welcome Baby experience even better. If you have any further feedback or questions, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Too many in your face offers at…
Too many in your face offers at checkout. Feels high pressure.
2. Februar 2026
Antwort von Welcome Baby
Dear Zaddy,
We appreciate your feedback about the offers at checkout feeling high pressure. We are actively working on improvements to the user experience. Please email help@welcome.baby with your account email and order number so we can discuss this further.
Sincerely,
Welcome Baby Team
Can’t wait to receive it for our first…
Can’t wait to receive it for our first grandbaby
2. Februar 2026
Antwort von Welcome Baby
Dear vdawe,
We are thrilled that you chose us for your first grandbaby! We are working hard to get your order to you. If you need a status update, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear jayesh Chatlani,
Thanks for the feedback! We appreciate your note about the number of promotions during checkout and are working to streamline the experience. Please email help@welcome.baby with your account email and order number if you have any further suggestions to share.
Sincerely,
Welcome Baby Team
The book ordering experience was great
The book ordering experience was great. All of the after-order items were ridiculous.
1. Februar 2026
Antwort von Welcome Baby
Dear jacnal,
We're happy the book ordering was great, but we hear your feedback regarding the after-order items. We are actively working on improvements to this experience. Please email help@welcome.baby with your account email and, if possible, your order number so we can assist further.
Sincerely,
Welcome Baby Team
Very easy and fast
1. Februar 2026
Antwort von Welcome Baby
Dear Tammie Buscemi,
We’re thrilled to hear your experience was easy and fast! We are actively working on improvements to keep it that way. If you need anything, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Easy to use website to order
Easy to use website to order. preview of book and option at end of hardback.
31. Jänner 2026
Antwort von Welcome Baby
Dear graceydee,
We are thrilled you found our website easy to use and liked the "preview of book" option! We're actively working on improvements to ensure the best experience with Welcome Baby. If you need anything, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear enester,
We are thrilled to hear about the great turnout! We are actively working on improvements to ensure the best experience. If you ever need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
My daughter loved the book…
My daughter loved the book I ordered for her. My second daughter is expecting and I hope she loves it just as much.
20. Oktober 2025
Antwort von Welcome Baby
Dear CK,
It’s wonderful to hear your daughter loved the book! We hope your expecting daughter enjoys hers just as much. We’re actively working on improvements to our service. Please email help@welcome.baby with your account email and order number if you have any questions.
Sincerely,
Welcome Baby Team
Can't wait for the book to arrive
Can't wait for the book to arrive. Will update review once ot arrives.
30. Jänner 2026
Antwort von Welcome Baby
Dear brandonconerly,
We are so happy to hear you are excited for the book to arrive! We are actively working on improvements to our delivery experience. Please email help@welcome.baby with your account email and order number so we can ensure everything goes smoothly with your shipment.
Sincerely,
Welcome Baby Team
I purchased this as a baby shower gift…
I purchased this as a baby shower gift for my daughter. The order process was a little confusing and difficult.
30. Jänner 2026
Antwort von Welcome Baby
Dear rshardister,
Thanks for choosing us for your daughter's gift! We apologize that the ordering process was a bit difficult. We're actively working on improvements to our interface. Please email help@welcome.baby with your account email and order number so we can learn more about your experience.
Sincerely,
Welcome Baby Team
It was easy to create the personalized…
It was easy to create the personalized baby milestone book for my daughter and son-in-law.
30. Jänner 2026
Antwort von Welcome Baby
Dear vlwallenberg,
We're thrilled it was easy to create a personalized baby milestone book for your daughter and son-in-law! We are actively working on improvements to make the experience even better. For any assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Great experience
30. Jänner 2026
Antwort von Welcome Baby
Dear April Hamby,
We’re thrilled to hear you had a great experience! We are dedicated to making constant improvements for our Welcome Baby family. Should you ever need assistance, please email help@welcome.baby with your account email and order number so we can help.
Sincerely,
Welcome Baby Team
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