I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
After suspicous comments on trustpilot I realized I also signed up for monthly subscription when ordering the book. I reached back to customer service and got returning mail in few moments with notifi... Mehr ansehen
Unternehmen hat geantwortet
The book itself is very good and very informative. Print quality is great as well. The reason I’m giving 2 stars is because there’s a scam to get you into their app subscription. Even when not install... Mehr ansehen
Unternehmen hat geantwortet
Did not like the additional add ons at the end with the easily missed decline. Accidentally tapping on any of the options directly charges without confirmation. Not a good business practice or custome... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Welcome Baby
Vom Unternehmen geschrieben
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Kontaktinformationen
Vereinigte Staaten
- hello@welcome.baby
- welcome.baby
4,0
Gut
488 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Took 1 month to get the book and charge subscription never used.
Took 1 month to get the book, got charged for app I didn’t know was a monthly subscription and got charged. No refund offered when cancelled immediately after charge was made. Never used app and never downloaded or logged into app. Seems deceitful to charge for this app if customer never used or even activated account. Book costs at least $100 aud, then you would need to buy the hardcover for an extra $40 aud.. overall not worth the price. Won’t be recommending to friends or family unfortunately. Regretful purchase.
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Deanne Dinh,
We apologize for the confusion regarding the app subscription and the delay in receiving your book. We are working on clearer communication and faster shipping. Please email help@welcome.baby with your account email and order number so we can assist you directly.
Sincerely,
Welcome Baby Team
Looking forward in seeing the book
Looking forward in seeing the book. Henry will love it
29. Jänner 2026
Antwort von Welcome Baby
Dear Dawn Currie,
We’re thrilled to hear you’re looking forward to the book—we bet Henry will love it! We are actively working on improvements to ensure a great experience. Should you need any assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Easy to order.
29. Jänner 2026
Antwort von Welcome Baby
Dear Carolyn,
We're thrilled to hear you found it "Easy to order." We are actively working on improvements to ensure the Welcome Baby experience remains seamless. Should you need anything, please email help@welcome.baby with your account email and order number so we can assist you further.
Sincerely,
Welcome Baby Team
Easy to create
29. Jänner 2026
Antwort von Welcome Baby
Dear jswalton,
We’re thrilled you found our process easy to create! We are actively working on improvements to keep the experience smooth. Please email help@welcome.baby with your account email and order number if you have any questions or additional feedback.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Dana,
We're thrilled to hear this is the second one you’ve bought! We are constantly working on improvements to our products. Please email help@welcome.baby with your account email and order number so we can connect with you directly.
Sincerely,
Welcome Baby Team
Caution on future charges that will drop in
The baby book that they provided was great; the bundle I was charged for a year later that they would not refund when I immediately requested a refund was not great. Be careful what you sign up for—you will not get your money back.
28. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Paige Ellison,
We're glad the baby book was great, but we apologize for the frustration regarding the annual bundle renewal. We're actively working on improvements to our subscription communications. Please email help@welcome.baby with your account email and order number so we can assist you further.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear Cadie carter,
We’re glad to hear it was an easy order for your daughter! We are actively working on improvements to keep the process smooth. If you need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
A little complicated when wanting to…
A little complicated when wanting to only order the hardback book which isn’t offered until going through the offers of paperback, ebook, etc.
28. Jänner 2026
Antwort von Welcome Baby
Dear DM,
We appreciate your feedback on the navigation required to order just the hardback book. We're actively working on improvements to streamline our checkout process. Please email help@welcome.baby with your account email and order number so we can ensure your comments are addressed by our team.
Sincerely,
Welcome Baby Team
Uses fraudulent tactics to get money don't give them credit card details
I bought the book which was already very overpriced given the quality. They advertise it as hardcover but you end up knowing the price is for softcover and you have to pay double the money for hardcover book.
At the time of purchase I saw options of welcome baby app online (no where it was mentioned that it was an added $$ on top and not free application that comes with the book) and also 'Walking Yoga app' subscription for $47 I was very careful about unticking the boxes but I was still subscribed to the yoga app. I quickly emailed them to get it cancelled and got a confirmation email saying it was cancelled.
However they charged me the amount next month saying it is for the welcome baby app online. AGAIN they charged me $47 which matched the amount of walking yoga app.
I emailed them to get it cancelled and to process refund but they denied saying it was for the online app (which I never signed up and would never if they specified $47 per month)
I believe they are a total fraudulent company please refrain from giving them your card details.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Afia Yeasmin,
We understand your concern regarding the unexpected subscription charges despite your efforts to opt out. We are actively working on improvements to our checkout clarity. Please contact us at help@welcome.baby with your account email and order number so we can investigate this immediately.
Sincerely,
Welcome Baby Team
So far everything is great I had an…
So far everything is great I had an issue with my order. I didn’t completely understand when I was ordering but I had immediate help. Got everything straightened out. Now I will wait for my granddaughters book! Thank you welcome baby for all your help!
27. Jänner 2026
Antwort von Welcome Baby
Dear Kathleen Customer,
We're thrilled we could provide immediate help to straighten out your order! We are working on improvements to ensure clarity during the ordering process. We hope your granddaughter loves the book. If you need anything else, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear durina,
We're thrilled you feel this is a "Great way to celebrate" the beginning of parenthood! We are actively working on improvements to keep our customers happy. Please email help@welcome.baby with your account email and order number if we can ever assist you.
Sincerely,
Welcome Baby Team
I ordered and spent $200 with this…
I ordered and spent $200 with this company and have yet to receive any confirmation of my order? I have no idea how to contact this company?
All I want is a detailed explanation of all the buttons I pushed and agreed to and paid.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Christa Morris,
We apologize that you haven't received a confirmation. We understand you need clarity on the checkout selections made. We are working on improvements to our communication. Please email help@welcome.baby with your account email and order number (if available) so we can assist you right away.
Sincerely,
Welcome Baby Team
Do not buy this book
Do not buy this book. The book itself is good, but only 2 pages are customized. $79 is ridiculous for 2 custom pages. Plus, they automatically enroll you in their app, at a premium price of $31/month, and its very difficult to cancel and they issue no refunds.
26. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear Rhea Naidoo,
We appreciate your feedback regarding the customization limits and the app subscription process. We are actively working on improving our enrollment clarity. Please email help@welcome.baby with your account email and order number so we can look into your account and assist you directly.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear sweettreazures,
It is great to hear that our process was user-friendly and walked you through step by step. We are actively working on improvements to our service. Please email help@welcome.baby with your account email and, if possible, the order number if you need assistance.
Sincerely,
Welcome Baby Team
Good experience other than the upselling was a bit much.
The upselling at the end of the order was a bit much. Otherwise, great experience. I hope the books are just as good.
25. Jänner 2026
Antwort von Welcome Baby
Dear Colleen,
We appreciate your feedback on the upselling during checkout. We are actively working on improvements to the flow. We hope you enjoy the books! Please email help@welcome.baby with your account email and order number so we can review your experience further.
Sincerely,
Welcome Baby Team
Antwort von Welcome Baby
Dear rebecca,
We are glad you found the experience easy and helpful. We are actively working on improvements to serve you better. Should you need assistance, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Watch hidden charges
Be careful when checking out when purchasing products from this company. They give you all these "offers" if you pay more money. I refused them all but somehow they still slipped one of them through for an app subscription that they then refused to refund when I noticed it on my statement during the first paid month.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Welcome Baby
Dear NewDad,
We apologize for the confusion regarding the app subscription. We are actively working to improve how our checkout offers are presented to ensure clarity. Please contact us at help@welcome.baby with your account email and order number so we can investigate this specifically for you.
Sincerely,
Welcome Baby Team
The creative process was easy
The creative process was easy. I’m really looking forward to seeing the results
23. Jänner 2026
Antwort von Welcome Baby
Dear tammynlouie,
We're thrilled to hear you found the creative process easy! We are actively working on improvements to maintain this standard. Please email help@welcome.baby with your account email and order number if you have any questions while you wait for the results.
Sincerely,
Welcome Baby Team
Made it easy to order but did not like…
Made it easy to order but did not like all the extra offers
22. Jänner 2026
Antwort von Welcome Baby
Dear dianabannister,
We appreciate your feedback regarding the "extra offers" during checkout. We are glad ordering was easy, but we are actively working on improvements to streamline the process. Please email help@welcome.baby with your account email and order number so we can ensure your voice is heard.
Sincerely,
Welcome Baby Team
❤️ Excellent!!
22. Jänner 2026
Antwort von Welcome Baby
Dear MARIA NASTASE,
Thank you for the wonderful feedback! We're thrilled to hear you had an excellent experience with Welcome Baby. We're always working on improvements to serve you better. If you ever need assistance, please email help@welcome.baby with your order number.
Sincerely,
Welcome Baby Team
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