Westinghouse Home Bewertungen 

I recently bought four fans the same one same model from Walmart.
All four have been working well I came home last night and the pictures will show what happened.
This is how I found my phone only one and one less fan when it's 100° outside it's torture.
So I think this will be my first time buying this product and my last.
Apparently I can't add pictures on this site.

I have had my washing for just over a year and it has a 2 year warranty. It was the last one available when I brought it, it was top loader with the older style with the proper agitator. I should have complained about it in the beginning but I found it very difficult to understand the cycles. Then, because I have a very small unit and live on my own with not a lot of washing I was putting the dirty washing in the machine till I tracked down the terrible smell in the bathroom. I traced it to the machine which was leaking cold water into the machine. Then I called for a service which was still covered by warranty. He replaced the cold water valve, tested the machine and it would not fill up. He left and because he had managed to get it to fill but for me after I had put my dirty clothes in to wash it only filled a small amount. He had said it was a faulty motherboard and wold have to order another. I have had to take dripping wet clothes out and hang them up for the SECOND time. I am disabled, aged and half blind. I have now been without a washer for 4 weeks, the dirty clothes are piling up and I am at a lloss to know why it takes so long to get parts. Come on Westinghouse provide a better machine

My Westinghouse fridge stopped working about 6 months out of warranty which was 12 months. I contacted my service agent who in turn suggested I contact Westinghouse as it was the compressor. I rang them and then an email was sent outlining the repairs required. They were amazing apart from the initial callous fee the covered everything. No hesitation in recommending Westinghouse products fantastic to deal with as we're Barclay's.

This has been one of the worst dealings that I've ever had with a company. I purchased a WSE6630SA back in June, 2018. In the last two weeks it has had a major fault. I paid $299 including parts and services to have someone sent out and they informed us it was a major fault and could not be repaired.

They then sent an invoice to us for $165. My credit card has not been refunded the difference. I have opened a ticket but no one has responded to me. I called them yesterday on their hotline, requested a callback and heard nothing back. I now have to go to the trouble of requesting a chargeback from my bank.

Then, there is the bigger issue of a major fault and their paltry response. I was only offered a $550 pro-rata on one of their fridges at RRP. No compensation, no refund, nothing. I can get a discount at that rate at a retailer. An expected effective life of a fridge is 12 years and they don't even meet those standards.

I thought I was buying from a reputable company but instead, I got Temu customer service and I have to now spend all this extra time lodging to QCAT Small Claims and making an ACL complaint whilst my fridge food goes stale.

My Westinghouse freestanding oven/induction cooktop started glitching 2 months after installation. I purchased from The Good Guys so called them who told me to deal with Westinghouse under their manufacturing warrantee…

Called Westinghouse.. there is only an overseas call centre for the contact. I arranged an assessment and a technician turned up… I had a text informing me they would be there between 9am-1pm. The only number I had was the overseas call centre so had no direct line with the technician which was very frustrating as they didn’t turn up until 5pm.

Initially he said it was my cookware that was the problem (it was expensive induction cookware) but I pushed back, obviously. It was only when he brought in his own saucepan and it glitched again that he acknowledged the unit was faulty. He said he’d put it into his report and I would hear back “soon” about a changeover.

I didn’t hear anything more so called back in a week. Again, the overseas call centre.

They had the report and arranged the changeover. They said my unit would be replaced by a different model. It would be the same (induction and oven) but their upgraded model. I asked for the model number and we ended the call.

Afterwards I looked up the model number of the replacement and it was a gas cooktop. I rang them again and the person on the phone pretty much gaslit me (no pun lol) telling me that I was wrong and the model number was induction. I was like, well ok then…

But, of course it wasn’t.. it was a gas cooktop.

I rang again and just told them plainly, replace my unit with the same model number. I won’t accept anything else.

After this, I didn’t hear from them again so called them (o/s call centre all they way… no escalation to their local Victorian warehouse or branch at all throughout this palaver)

This time they informed me that there were no units in Victoria and I would have to wait a month. THEN they actually called me and told me I would have to wait a further almost 2 months (for clarity, my oven was assessed in early November 2024, I was initially told they would be back in stock December 9, 2024 then told no, it will be January 27, 2025)

Meanwhile I get a random call from a Westinghouse delivery guy who told me he had my unit to deliver… He was just abrupt and pretty much like, I have it, I’m coming over tomorrow..what time can I deliver. I told him it’s not convenient, can we make another time. Then I asked.. so you’ll take the faulty unit and install the new one? He said no, nothing to do with me. You have to arrange that via the o/s call centre. I was like no way not a chance. Then as it turns out he had the gas cooktop for me anyway! Far out.

So I wait it out. End of January comes and goes, no contact. I call them again. First of all the operator tells me I have the gas cooktop lined up as a replacement (wtf) I correct her and then she tells me that they are, again, out of stock on my model number and to call back in three weeks.

Then I get another call from the same stroppy delivery driver telling me he has got my unit and again, wants to deliver asap with no clarity (I’m just the delivery guy!) no timeline, just the o/s call centre to arrange a local install. It’s now April 20, I’ve still got a faulty unit which is pretty much non functioning now.

I’m having trouble getting any kind of accountability from Good Guys except empty promises but that’s another story…

Blender broke after one year of use. Asked for them to consider if the EU right to repair could be applied. The brand directed me to a Hong Kong representative (presumably the factory), who directed me to the retailer where the answer appears stuck. Let's see how this develops

As I have a westinghouse oven I cannot find a seal for,for coming up 7 weeks.Scourd throughout nz and even rang the helpline in NZ,Australia being connected to the helpline in the Philippines. Advised there where parts in certain suppliers who upon ringing was not true.In fact waiting since the beginning of the year and since Westinghouse closed down their nz base last year they have also failed to obtain parts.I would be wary of buying another westinghouse product in NZ because of this issue.

Awful quality of fridge. Does not work properly. Customer supports did not help. Avoid!

I purchased a Westinghouse microwave. When I used it, it made an awful noise every time. The crappy warranty says I have to pay to ship it to them and for them to send it back. Why should I pay extra for them to fix it? Beware all the Bad companies insist that you pay extra. How greedy can they get.

THEIR 1 YEAR WARRANTY IS COMPLETE BS. My unit would not turn on and was leaking oil everywhere. Their service center said that oil was never added to the engine which is completely FALSE. Oil was leaking everywhere all over my drive way.

I also purchased All State Insurance to cover the purchase. They are denying the claim too, saying that it is Westinghouse's responsibility.

Both parties are not being helpful at all. Clearly they sold me a machine that has issues. And now I'm out $1K for a piece of junk.

UPDATE 1/3: I reported to the Better Business Bureau. They still declined. I offered to visit the service center and demonstrate how I added motor oil and how it leaks everywhere.

Eric at Electric Generators Direct was knowledgeable and professional. I received my generator is absolute perfect condition and I received the generator in less than 2 weeks from when I ordered it.

The Westinghouse is a very robust and powerful generator. I run the WenGen dual fuel 7500 on 4 100-pound propane tanks. By using propane, the engine runs cooler, the spark plug last indefinitely and there are less emissions. Slightly less power wattage running on propane as compared to gasoline, but in my opinion, propane is much safer.

The generator Is relatively quiet for the power output. The outlets are weather protected with rubber boots that cover them. The simplicity, overall build quality and price point made this the generator for my wife and I.

The manual is an easy read and informative. The control panel on the generator informs the owner when oil changes, air filters and other service maintenance is required. No more guess work with this generator, which makes me feel that Westinghouse wants the gen set to last years into the future. Lots of features and function that work well and that are practical. Extremely easy assembly of the wheels and feet. I had the generator out of the box with axles, wheels, feet and battery hooked up in 15 minutes. I looked at every portable generator on the market and this was the one for me,

An excellent choice.

I ordered the iGen11000DFc generator and waited two months for delivery. The delivery was missed due to bad information. That wasn't the worst part.

I opened the box to put the generator together and put it in operation and discovered that 4 bolts were missing. I contacted Westinghouse for the parts. The graciously sent the bolts. However, instead of sending them overnight or next day, two days, Westinghouse sent them 7-10 days. So I was left with a useless generator.

The solution was to go to the parts descriptions and head to the local hardware store and buy the bolts. I had to cut two to length, but managed to put the generator together. I'm still waiting on the bolts from Westinghouse.

I bought the generator through Amazon. Amazon compensated me 10% on the total. That made having to drive all over looking for bolts less painful.

6/26/24 Update to Previous Review "$1,049 for a generator - Would Not Work right out of the Box" Posted on 2/24/24.
Westinghouse Generator WGEN9500DF was purchased 3/3/21 for $1,049. Unit was faulty out of the box (see past review details). I have been calling and email for 3 years and 3 months and still I do not have a replacement generator or refund. I received an email stating the replacement was sent - but the wrong address was listed on their email - when I told them to correct the information they admitted they did not send it. They then admitted they were not going to send a brand new replacement but an opened model with NO warranty. Instead of apologizing and replacing the faulty unit immediately, 3 years later they are asking me to empty the gas and oil from the faulty unit and zip tie it to a pallet. I have no money, time or resources to do that. Since I paid an additional $150 to a local service center (which was supposed to be paid by Westinghouse since the unit is under warranty) I asked if they could work it out with a local service center to empty and tie the unit. No response for additional months. I then asked for a refund. I have since not received any responses to my emails or phone calls. Going to try consumer advocacy groups, my credit card company and local news media and social media to try and shame them into doing what's right.

We purchased the Westinghouse WPX3400 power washer This product worked great, for only the 1st FOUR times. Within less than a minute of attempting to use it for the 5th time, the engine completely locked up. (Less than 30 hours!!!!!)

Customer service is a JOKE!

Submitted assistance request via the Westinghouse website over 3 weeks ago. Since then, we have been issued THREE different case numbers, spoke to SEVEN different customer service reps, spent hours on the phone, were told the case was being “escalated” by three separate customer service reps and they NEVER followed-up within the 2-3 business days we were promised until AFTER the one-year labor warranty had expired.

Then, MIRACULOUSLY, customer service responds after WEEKS of tireless communications!!
Do NOT waste your time or money on any Westinghouse product!!!!

Have an abundance of documentation I am willing to share to prove incompetent customer service and purposeful delay tactics utilized to assure the issue was not resolved until AFTER our 1 yr labor warranty had expired!

Bought a Westinghouse Wgen 6000 generator. Definitely a quality product that is not cheaply made. 3 months later used it during a 3 day power outage . Worked great! My fuel gauge stopped working said tank was empty. Contacted customer service. They were great! Within 4 days received a new gauge. So far so good.

Purchased a wall oven and grill but was very disappointed to find that the unit came with only 1 oven rack. Went and purchased another rack for $57 😩

I purchased the dual fuel 9500 generator and after 4 months 150 hrs experienced electrical issues .Took 4 months to receive the repair part .Again the generator started smoking and it’s been almost a month for anyone to respond.Get the Robo replies can’t reach them by phone or e mail.Mean while place of purchase stopped selling this particular model.I was forced to purchase another brand generator to power my well.No customer service after the sell no communication from the company no plan to make this right !Buyer beware!

Westinghouse high level kitchen appliances have the worst of the worst electronics I have over 19 LED lighting modules and 3 LED control boards burn out in 5 years. My 5 year extended warranty ended now 4 months in another control board is failing. I price of the board $274.00 and $100 labor. Westinghouse electronic engineering using a series circuit cause all lights to go out when 1 burns out. On a scale 1 to 5 they're a 0.

Absolutely horrible customer service!! They don’t give 2 craps about you or the product nor do they know anything about the product! They don’t reply to emails or phone calls and today I waited on hold for 30 minutes for the lady to tell me she or nobody can help me right now because of high call volume and I couldn’t talk to anyone else and I couldn’t stay on hold to wait for someone to actually help me!! This is just part of there way to get out of any warranty work that’s needed ( after stopped working in a month) and give you the run around where no one can actually ever help you until you get frustrated enough you just give up or the warranty expires! Don’t buy anything from this company

First review I've ever written. Many more to come on this company. Do not support Westinghouse in any way. If you have stock sell it. Purchased a Wgen9500df portable generator but from what I read it doesn't matter which product you purchase. Customer service and warranty support is the worst imaginable. Even after explaining that life sustaining medical equipment is dependent on their support I got nothing. We will be under mandatory power outages this week which is why I reached out last month to try and get my generator situation resolved. Sat on the phone for 30 minutes to finally get connected with an answer service which could not provide another number for me to call or transfer me to someone who could help me on my warranty case.