Westwoodmotorgroup Bewertungen 

Westwood are by far a perfect partner to service your business needs, Kate is simply put ‘Wonder Woman’! In a world where vans are few and far between, she always pulls it out the bag. The whole team are fantastic, nothing is too much trouble, like the day your due to
Collect your newest three company vehicles, and you decide to add Dash Cams, not a problem, they will be ready later this morning. Having long term hires are so flexible, when the vans are due a service, flexibility is key, and that’s what you get. Kieron in the workshop is super efficient and controls a tight schedule, ensuring you are in and out in no time, four tyres and an oil change in 20 minutes whilst have a brew, perfect service.

Amazing service and an amazing company. Special mention to Bethan who is a credit to the team. Made all the process relaxing and stress free. I will definitely be using this company again

Kieron has looked after my company vehicles for a few years now . Honestly wouldn’t use anyone else . Great knowledge and always peace of mind that you aren’t getting ripped off with the job not being done properly. Highly recommend .

I have worked with Bethan from Westwood for about 12 months now we have a number of vehicles on long and short term contracts. The service we received is exceptional always. Customer service when visiting the branch is excellent and always greeted in a friendly manner. They are open 7 days for us it work perfectly for our business if we require a vehicle it’s always a call away and the vehicle is promptly. Can’t wait for 2022 when I transfer over to Westwood for my 30 LWB Vans.

We needed a hire car urgently for one of our directors. I spoke with Bethan at Westwood who dealt with the enquiry professionally and swiftly. Highly recommended for service and price!

My partner and I hired a van at short notice to move into our new home. Nichola arranged everything for us within five minutes, the service she provided was efficient, highly organised and professional. Nothing was too much trouble, she was kind and helpful. The day we collected the van everything was there ready to go, nice and quick! Would 100% recommend Westwood motors and would definitely use them again.

I regularly hire vans at very short notice for both Uk and foreign use . The whole process is very uncomplicated.
Everything is explained and covered .
I am always presented with a clean and modern van
I would highly recommend Westwood motors and thank Nicola for her professionalism every time I go .

Would never use this company ever again and would strongly advise all future customers to stay away. CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. I purchased a Ford transit van from your Westwood branch in Wigan on the 4/1/21 I also paid for a roof rack to be installed .
I absolutely love the van everything was brilliant with it 2-3 days after buying I was getting my ladders off the roof rack and noticed a big hole on the roof by the back door I phoned Mike at Westwood Wigan and told him about this and sent him pictures of the hole .
Mike came back to me and said we will get it fixed I wasn’t happy with getting it fixed as I paid £24,240 for a van that had a hole in it I have a pre delivery inspection check list and it says nothing wrong with the van I also said to Mike that I don’t know what water damage that could of caused which Mike replied no Jimmy it’s double skinned there that won’t have any water damage
I was then saying no I want the van swapping so Mike said wait till March till I get some new vans in we will sort it so I said ok I put duck tape over the hole so no more water could get in
I spoke to black horse finance so they could get involved as I was told they own the van I recieved a letter off Blackhorse on 11/2/21 the 2 options I have is get it fixed and have £200 compensation or come out of agreement and get my money back
It took me 6 months to find the right van so I was not prepared to give it back as I would have no van for work and I didn’t want it fixing as I didn’t know what damage rain water had done to it
When we got to March I phoned Mike to see what vans had come in there was a few that would be suitable for what I needed
Mike then said we will give you £19,500 for you van in part ex and the new van was £3,000 more than what I paid for my van so it was going to cost me £7,740 to get a van with nothing wrong with it
I think this is an absolute insult that Mike was expecting me to pay £7,740 for a van that is fit for purpose when none of this is my fault
So in the meantime I have had to use the van for work and a message came up on dashboard saying steering malfunction I got the AA out to it and they said it has to go into fords booked it into fords so I lost 2days work cause I couldn’t drive it Ford took the van in and reprogrammed it when I went back to pick up van the technician turned the van on and all the lights on dash lit up he said has that ever happened before I said no he then said you can’t drive this van so another 2 days work lost also I couldn’t get a curtisy van off fords as log book was not in my name now this is in June and log book still hadn’t been sent of this has since been rectified so I got talking to the technician in fords and was telling him about the problems and told him about the hole in the roof he said he would have a look next day I went to pick it up and the technician said the problem with the lights on dash board was water has got to the electrics behind panelling in back of van also clutch is starting to go
All I am looking for is a van that is fit for purpose I am having all this headache threw no fault of my own I am not willing to get it fixed because I don’t know what more problems will happen in future because of this.
Sent an email to Katie the general manager and she said it was with the legal team and I will have a decision buy the close of play 9/8/21
Since then I have tried to contact Katie on numerous occasions and she is either on the phone or in a meeting and she would get back to me. I am still waiting to hear from her.

Just returned our hire van from our trip to Cornwall. 5 star service received from Nichola Cheetham from start to finish she made the process easy. Polite and friendly. Will certainly be back to hire from this company again.

Hired a van at very short notice to move appliances into my daughter's new home.
Fantastic service at a great rate,would highly recommend.From booking in to returning the van,it was all smooth and the van was fantastic.

Always a Pleasure dealing with Westwood, had a few large transits from them on hire, and a Luton over the past few weeks. Nichola Cheetham was very professional and friendly. A great service at a great price. Will definatley be using them again

I have used this company a few times in business and for private use , i have always found them pleasant and professional and great value for money , my latest booking with them was handled in a kind and understanding manor as my plans had been interrupted and Nichola tried and succeeded in helping me, i would highly recommend this company .
Mr Chadwick

Rented a small van to pick some tools up. Nicola the Lady I dealt with was extremely helpful and a pleasure to deal with. This is what you need in the morning, a lovely smiling face.

I would highly recommend Westwood motor group. Quick, clear and efficient.
Great customer experience.

Amazing customer service from Nichola! She was so nice & incredibly helpful, never left any questions unanswered. 100% recommend :)

Needed a van to move some heavy furniture from Liverpool to Wigan.
Staff were very helpful, friendly and professional.
The paperwork was simple and quick to complete.
The van itself was brilliant, very clean, easy on fuel and easy to drive.
Would definitely recommend, great company

Since the commencement of my contract, I have not had any issues with my vehicles nor contract.
I have had excellent service from the team on the rare occassion I have contacted them.
I would recommend Westwood Motors.

I've Contacted Westwood motors twice in regards to 2 vehicles I was interested in buying. The first time was a telephone conversation with a sales rep (cannot remember the ladies name). She was pleasant and took my details ensuring me that she would get back to me. Unfortunately the phone call didn't happen. I tried again a few months later via their email request online form but again received no reply. I was disappointed as I run a business myself and know the worth of good customer services. Westwood you really need to answer and follow up on the requests from your potential clients. Its not professional to ignore people no matter what their requests. If it was a one off incident then I could understand it but it happened twice to me and I assume other people too.
In response to Westwood motors reply:
I totally understand that things go wrong from time to time it happens to every business.
Sorry to hear some clients haven't been honest in their reviews, I've been truthful in my review but can understand your disappointment at not having more information to enable you to follow this up.
I've contacted you this month about a ford custom van, it has my email on there so you should be able get in contact with me direct unless there's a problem with your website.
This is not a fake review and you should be able to contact me to confirm with the information above.

Excellent service and helpful staff especially from Bethan

Dealt with Westwood now for nearly 2 years amazing service for all the team especially Bethan who has helped me from day one would highly recommend