I travelled to Cleethorpes from scotland to buy a ford kuga insaw ..and i spoke to Tracy Clement one of the sales team ....bought the car and at that point she was very friendly and new her stuff... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We were happy with every step of the process with Drayton Motors Scunthorpe. Particularly the friendly and professional service from Bailey. We were given all the information we needed, had a great te... Mehr ansehen
Unternehmen hat geantwortet
Saurav was brilliant! Super helpful and made sure I got the right deal for me, also gave me a courtesy call a couple of weeks later to make sure the car was still running correctly! 10/10 service so f... Mehr ansehen
Unternehmen hat geantwortet
Awful cheap merchandise. Doesn't look anything like the photos on their website. To get a refund they insist that the item is shipped back to China and expect the customer to pay shipping and customs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Drayton Motors (formerly Wilson and Co) in Bolton, Scunthorpe and Grimsby are part of a group whith businesses throughout Lincolnshire. The Drayton Motors Group represents Vauxhall, Peugeot, BYD, Kia, Suzuki, Omoda and Jaecoo. Drayton Motors are a family owned group, established in 1998. With ten dealerships offering new, used, service and parts, the group are part of the AM100.
Kontaktinformationen
Hewitts Avenue (Head Office Enquiries), DN36 4SE, Grimsby, Vereinigtes Königreich
- 01472 290290
- enquiries@draytonmotors.com
- wilsonandco.com
4,5
Hervorragend
614 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 92 % seiner negativen Bewertungen beantwortet
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Poor experience for first time buyer
Recently passed my driving test and was finding the process of finding my first car really overwhelming. I was under the impression that purchasing a car from a Vauxhall approved dealership, was the smartest and most trustworthy option.
I visited this dealership to view a car, discussed finance options/monthly payments and even agreed to go above my original budget. After being chased for my decision about the vehicle, I placed a £600 deposit to secure it. Days later, I was then informed that the car actually required over £4,500 worth of work. Repairs that the dealership has no intention of paying for.
To follow this, I then had to go out of my way to ask what this meant for my finance check. I was told that a hard search had already been processed which has now left a mark on my credit file, with no car to show for it.
I do have to note, the salesperson I was working with has been very apologetic and has done their best to find me alternative vehicles so this is by no means aimed at them.
However, it is completely unacceptable for a dealership to advertise vehicles, allow customers to view them, discuss finance and even take substantial deposits on cars that are apparently not roadworthy or require thousands of pounds in undisclosed repairs.
As a young woman purchasing her first car, I feel this dealership is exactly what everyone warns you to avoid. I will not be using their services again nor would I recommend to anyone else.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for taking the time to share your experience. I’m very sorry to hear how disappointing this situation has been for you, particularly when purchasing your first car should be an exciting and positive experience.
Occasionally during the preparation process, vehicles can present issues that are not initially apparent until they go through our workshop inspection. When this happens, we will not release a vehicle that does not meet our standards, which unfortunately can sometimes mean a vehicle cannot proceed as originally planned. While this is done to ensure safety and quality, I completely understand how frustrating this must have been from your perspective.
I’m pleased to hear that the salesperson you were dealing with has been supportive and apologetic, and I appreciate you acknowledging their efforts. However, I would like the opportunity to personally review the situation with you, including the finance application and the handling of the vehicle preparation, to ensure everything has been managed correctly.
If you are open to it, please contact me directly at the Bolton dealership so I can look into this further and see how we can assist you moving forward.
Kind regards,
Jack Eastwood
Quality and personal service
Well its been a while since my last review.
I still continue to use Wilsons for service and repairs & mot.
Always get well looked after by reception staff & Garage..
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for taking the time to leave another review — it’s always appreciated, especially from a returning customer.
I’m delighted to hear you continue to use us for your servicing, repairs, and MOT, and that the reception team and workshop staff consistently look after you well. That ongoing trust means a great deal to us.
We look forward to continuing to support you in the future.
Best regards,
Jason Carter
Head of Business
The Sales exec was very polite and not pushy.
The Sales exec was very polite and friendly, he made the process easy and he was not pushy. There was a small problem with the car, when I came to collect it, but it was soon sorted with no fuss. The cars were competitively priced.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your thoughtful feedback. I’m pleased to hear that you found our sales executive polite, friendly, and not pushy — that’s exactly the experience we aim to provide.
I also appreciate your understanding regarding the small issue at collection, and I’m glad it was resolved quickly and without fuss. It’s great to know you found our vehicles competitively priced as well.
Thank you again for choosing Wilson & Co — we hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
I have bought from Wilson's for many…
I have bought from Wilson's for many years now, best dealership in the area as far as I'm concerned.
16. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your continued loyalty over the years — that truly means a great deal to us. I’m delighted to hear you consider us the best dealership in the area; that’s something we’re very proud of.
We really appreciate your support and look forward to looking after you for many more years to come.
Best regards,
Jason Carter
Head of Business
Wilson & Co Grimsby
Great selection of new and used cars, friendly staff that couldn't do enough for you.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your kind feedback. I’m delighted to hear you were pleased with the selection of vehicles and found the team friendly and helpful.
Providing a great choice and making sure nothing is too much trouble for our customers is exactly what we aim for. We really appreciate your support.
Best regards,
Jason Carter
Head of Business
Not impressed at all with Wilson & Co…
Not impressed at all with Wilson & Co Bolton, booked my Ssang Yong in for a diagnostic assessment, which I had to wait 2 weeks for (and which was going to cost £180, just for the diagnosis) then on the morning of the appointment (today) they called to cancel due to sickness. I do not live nearby so have booked the day off work, as they told me the appointment could take up to 4 hours. To add insult to injury the next available appointment they offered me was 19 March - today is 18 Feb!! There is a problem with my car, hence booking the diagnostic in the first place, I can't wait another month when it could break down any time! Useless, going elsewhere, they may be my nearest KGM specialist but they are not specialists in customer service.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for taking the time to share your feedback, and I’m genuinely sorry for the experience you’ve had.
We completely understand how frustrating it is to wait for an appointment, take time off work, and then have it cancelled at short notice. Unfortunately, we are short‑staffed today due to unexpected sickness and absence, and we are not able to safely carry out diagnostic work without the correct technicians on site. I appreciate that this doesn’t make the situation any easier for you, especially given the distance you travel.
The next available date offered was based on current diary capacity, but we recognise that your vehicle has an active fault and waiting that long isn’t ideal. If you would like, we can look again at the diary or check for cancellations.
We never want a customer to feel let down, and I’m sorry that on this occasion we haven’t met your expectations.
Keith, Aftersales Manager
Telling lies about status of work and terrible customer service
If I could give zero start I would! My car has been with them for 5 days now after failing MOT. I approved the work same day (Wednesday), was told that the parts will arrive the next day and that I will get my car either on Thursday or Friday. By Friday afternoon i had not heard anything and when i called I was told it would now be on Saturday or Monday! I still waited until Monday and called after lunchtime and was told that they are busy and have not even gotten my car into the workshop, and that the earliest I will get the car is on Wednesday! I kept asking for an explanation as to why my car hasn't gone into the garage since it was supposed to be done the previous week like they said, but the guy kept repeating the same thing over and over like a bot "the earliest you can get it is on Wednesday" but hanging up on me! Terrible customer service and taking their customers for granted. No courtesy car, telling lies about the status of your car and doing so rudely! This is just the beginning...I'm going to do all within my powers to get them to pay for the damages they have cost me.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
I’m very sorry to read about your experience and the frustration this situation has caused you. I fully understand how upsetting it is when timelines change, particularly after you were given an initial expectation for completion.
Delays can occasionally occur due to workshop capacity, unforeseen issues, or parts supply, however this does not excuse poor communication or the way you describe being spoken to. That is not the level of customer service we expect to provide.
I would like the opportunity to review your case personally, including the communication you received and the scheduling of the repair, so we can understand exactly what has happened.
Please contact me directly at Jack.eastwood@wilsonandco.com
with your vehicle details, and I will ensure this is investigated promptly.
Kind regards,
Jack Eastwood
Head of Business
Brilliant service!
I always use the same sales person Raggi, we have a laugh and have a lot of respect for each other. He jokes with my hubby about the football and he knows what we look for in a car and we trust his judgement. He is very knowledgeable and always goes out of his way to find exactly what we want. The rest of the team at Wilson & co Scunthorpe are very friendly and helpful. I wouldnt want to go anywhere else. Great service guys!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for such a brilliant review. I’m delighted to hear how much you value your relationship with Raggi — trust, understanding, and even a bit of football banter all make for a great car-buying experience!
It’s fantastic to know he consistently finds exactly what you’re looking for and that the wider team at Wilson & Co Scunthorpe continue to look after you so well.
Your loyalty and kind words mean a great deal to us — we’re proud to have customers like you, and we truly appreciate you choosing us time and time again.
Best regards,
Jason Carter
Head of Business
Excellent service
Excellent service , no pressure selling , the sales person I dealt with was Gamze ,she was polite and very helpful making the purchase seem less
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your lovely feedback. I’m delighted to hear you received excellent service and enjoyed a no-pressure experience. Gamze will be really pleased to know her polite and helpful approach made the purchase feel smooth and straightforward for you.
I’ll be sure to pass on your kind words. Thank you again for choosing Wilson & Co.
Best regards,
Jack Eastwood
Head of Business
Nice Helpful nothing to much trouble
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your kind feedback. I’m pleased to hear you found the team helpful and that nothing was too much trouble — that’s exactly the experience we aim to provide.
We really appreciate your support.
Best regards,
Jason
Everything was handled in a very…
Everything was handled in a very professional manner, Raggi is a lovely man who could not do enough for me. I would highly recommend Wilson's for anyone wanting to purchase a new car, I got exactly what I wanted and I am very pleased with the car I purchased. A definite 10 out of 10 from me.
27. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for such a fantastic review. I’m delighted to hear that everything was handled in a professional manner and that Raggi looked after you so well throughout your purchase.
It’s great to know you got exactly the car you wanted and that you’re so pleased with it. I’ll be sure to pass on your kind words to Raggi — he’ll really appreciate them. Thank you also for the 10 out of 10 and the recommendation.
Best regards,
Jason Carter
Head of Business
Hassle free service
Hassle free service, cant fault them
22. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your feedback — I’m delighted to hear you found the service hassle free and couldn’t fault it. That’s exactly the experience we aim to deliver.
We really appreciate your support and hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
Amazing experience from start to finish…
Amazing experience from start to finish Leyla was kind courteous and knowledgeable but most of all she listened to our requirements something that's unique in my experience of buying previous cars.
If you want a great deal and to be looked after go to Wilson and Co, ask for Leyla you won't be disappointed
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for such a fantastic review. I’m delighted to hear that Leyla made your experience so positive and that her kind, knowledgeable, and attentive approach really stood out. Listening to our customers and understanding their requirements is exactly what we strive for, so it’s great to know that came across.
I’ll be sure to pass on your kind words to Leyla — she’ll be thrilled. Thank you also for recommending Wilson & Co, it truly means a lot to us.
Best regards,
Jason Carter
Head of Business
I got the car I wanted at a good price…
I got the car I wanted at a good price with part exchange
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for such a brilliant review. I’m delighted to hear that Leyla delivered an amazing experience from start to finish and that her kind, courteous, and knowledgeable approach made such a difference. Taking the time to really listen to customers’ requirements is exactly what we aim for.
I’ll be sure to share your kind words with Leyla — she’ll be thrilled. Thank you for the recommendation and for choosing Wilson & Co.
Best regards,
Jason Carter
Head of Business
Good choice of vehicles in budget
Good choice of vehicles in budget
13. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your feedback. I’m pleased to hear you found a good choice of vehicles within your budget — that’s exactly what we aim to offer our customers.
We really appreciate your support and hope to see you again in the future.
Best regards,
Jason Carter
Head of Business
Great customer focused staff
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your kind words. I’m really pleased to hear you found our team customer-focused — that’s exactly what we strive for every day.
We really appreciate your feedback and look forward to welcoming you again in the future.
Best regards,
Jason Carter
Head of Business
Wilson & Co Grimsby were fantastic…
Wilson & Co Grimsby were fantastic because the guys that work there are really friendly and helpful. It was a nice relaxed atmosphere while purchasing my car and was kept in the loop the whole process.
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your lovely feedback. I’m really pleased to hear that you found the team at Wilson & Co Grimsby friendly and helpful, and that the atmosphere was relaxed while you were purchasing your car.
Keeping our customers fully informed throughout the process is very important to us, so it’s great to know that came across. Enjoy your new car, and we look forward to welcoming you again in the future.
Best regards,
Head of Business
Jason
Matthew Lowe at Bolton Wilson & Co
Matthew Lowe from Bolton Wilson & Co, new salesman on the market we have been his first buyers. Great guy, positive, easy to talk to and much more! If your looking to purchase a car Matt is your guy! You will always be up to date with where your standing with finance and car preparation. Fast and efficient! 100% recommendations 👍🏼
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for such a fantastic review. I’m delighted to hear that Matthew made such a positive impression on you — especially as his first customers! His positive attitude, clear communication, and efficient approach are exactly what we want our customers to experience.
It’s great to know you felt fully informed throughout the finance and preparation process, and I’ll be sure to pass on your kind words to Matthew — he’ll be absolutely thrilled.
Thank you for your 100% recommendation, and we look forward to welcoming you again in the future.
Best regards,
Jack Eastwood
Head of Business
Very poor service
Very poor experience, supplied a brand new car with only one key, a month later and still no second key, emails ignored. Left feeling like my custom is worthless.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
I’m very sorry for the frustration caused by the delay in supplying your second key and for the lack of communication you’ve experienced — this is not the level of service we expect to provide, and I apologise sincerely for how this has made you feel.
I can confirm that the spare key is being arranged and will be with you in the coming days. Thank you for your patience while this has been resolved, and I’m sorry again for the delay and inconvenience caused.
Kind regards,
Jason Carter
Head of Business
The customer service was very good and…
The customer service was very good and helpful .
I just got mine 3rd car from them :)
I highly recommend Wilson & Co!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Drayton Motors
Thank you for your kind feedback and continued loyalty — a third car with us is truly appreciated! I’m delighted to hear you found the customer service very good and helpful, and thank you for the recommendation.
We look forward to helping you again in the future.
Best regards,
Jason Carter
Head of Business
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