Wooden Street Bewertungen 

Hi all,
*BEWARE:*

We have ordered a Sofa with honey finish from wooden street and the product delivered is nowhere matching the color we saw in the shop. They hadn't told anything about different look and I was shocked when it delivered to know it is not at all matching with our other design and when we raised this issue for exchanging the product they took more than 3 weeks of time and they denied to even exchange or even to return the product. Hence, pls be careful especially with wooden street guys if you are buying anything, they talk nicely during purchase and promises as if you dont have to worry at all after the purchase with respect to their post service. However, it is pathetic and they mask their mistakes during production. Even the carpenter who came for installation has thrown all the waste around my house and just left with attitude. Service is very bad and they hardly give a damn about it. Be careful while spending lakhs on the products you purchase. Its not worth putting on wooden street for sure.
Thanks 🙌

Bought a sofa here under the promise that it would be delivered in 3 days. Not only is it delayed with zero updates, but their customer service is an absolute joke. The customer care number rarely connects, and when it does, no one knows when my delivery will arrive. Even the store person who billed my purchase is now refusing to pick up my calls. Terrible communication and completely unreliable. Would not recommend.

Extremely Disappointed – Poor Quality Product & Terrible After-Sales Service

I deeply regret trusting WoodenStreet. We purchased a bed expecting good quality, but it broke within just 3 days of use under normal conditions. A bed is a basic piece of furniture that should last for years, not days.

What made the experience even worse was the customer support. Instead of providing a prompt resolution, we had to repeatedly follow up, explain the issue multiple times, and still received no satisfactory solution. The entire process has caused unnecessary stress, frustration, and wasted time.

The product quality is far below expectations, and the after-sales service is even more disappointing. If you’re investing your hard-earned money in furniture, I would strongly recommend thinking twice before choosing WoodenStreet. My experience has been extremely disappointing, and I cannot recommend this brand based on the quality of the product and the way they handle customer complaints.

It is really bad, please don’t buy from Wooden Street. You will get stuck with them because your product will never get delivered. And they don’t refund, they will juts say ‘sorry’. It’s pathetic.

I have purchased two products and have been patiently waiting for information about my oroducts being shipped. I have called your customer care multiple times and have never received the information about when my product will be shipped.

They repeatedly say sorry and tell me that they will call me back with the information about when my products will be shipped but nobody calls back.

On calling back again the reply I receive is again a word 'Sorry'.

This is phathetic customer service where I have to call so many time for a small piece of information and I just get to hear 'sorry'.

Wooden street should inform customers before buying the product that the product will be delivered after one month. Please tell customers more time then you need to deliver the product.

By giving false information you are just adding to frustation of customers and loosing your own value. Please don't play with customer's trust.

I have paid 30K and I don't even know when my product will be shipped and where my product is currently. Today is 30th june and since 20 June what I can see when I track my order is that the product is packed and ready to dispatch.

Since 10 days my product is packed and ready to dispatch this is what all I know and your customer service is phathetic. Please close you call center as it is of no use. It is just adding to customer's frustation. Waste of money it is for you.

Please let me know when my product will be shipped and when I can expect to receive the two products I ordered.

A frustated customer
Premlata Kabra

Never buy any product from wooden street. They provide false and misleading delivery timelines. For me product took more than a month to get delivered.
They took 2 weeks more than the estimated delivery date.
Installation will take more than 4 days and their support is really really bad. you cannot escalate the issue anywhere.
Just check their reviews, everyone is complaining about it.

Indifference after poor workmanship

I have so far purchased three items from wooden street totaling an amount more than hundred thousand.tv cabinet very good but they sent bolts with the cabinet and no one knew what to do with bolt finally I found the use and told stores representative and they corrected after six month only on receiving other order,then came coffee table very good but a spot of gum on top on complain rectified clearly indicating negligence in packing and delivery and finally most expensive sofa with work experience of the company. worst workmanship for their price and uneven form seat finishing.major issue is sofa and lounger edge mismatch and as a result one of the bottom legs remaining elevated from tha ground and sofa on seating looks children cantilever.this did not surprise me as it seemed fixable and such things happen in process of production but attitude and reply of customer care they consider 75000 rs sofa defect minor and their expert carpainter could not see it now they say we do not replace or refund but the funniest part is I never once asked either replacement or refund an my 30 mails correspondence and I requested rectification no action ai generated replies and refused to give mail address for appeal or matrix of grivance resolution in company I am frustrated as one executive promised to rectify and the company refused to rectify leaving me with only option of other forums starting with consumer courts

It was an awesome experience buying in Wood Street

Bought a study table for work from home setup is functional and the quality feel durable

Extremely pathetic delivery and support staff. They lie and give you false delivery date. I ordered a dressing table on 29th may with delivery date commitment of 4th June. Then they share product is damaged and committed a delivery date of 12th June... There was automated call for past 3 days that delivery is next day... The customer support staff won't pick your call.

And now when I talk to central customer care staff. They told the product is not even dispatched from their warehouse.

Pathetic service!

We order for dining table and chairs , wood quality is good staff also explain for every thing polite staff good collections and goo ambience

Purchased sofabed and the quality is very good and was delivered on time

The furniture quality is good, but the delivery timeline was slightly longer than promised. The final product was worth the wait, though

First of all, I received defective order. Then they restricted me to buy a specific product against the defective.
New product wt is very very low light, wooden has no weight. You can move any sofa easily with a very small push , even with a single hand . Seems They have used low quality wooden .

Will not suggest to buy from them. Pls go to the market, search for the furniture vendor, chose quality product which we ready.

Extreme Pathetic logistics
Delayed my delivery by a week

Ordered a bench and coffee table . They took One and half month to deliver the products ,coffee table was not installed and bench was of a diff colour than ordered . When asked about coffee table installation to customer support, they said it is DIY without providing any screwdriver or tools with a bag full of wood pieces to join together. DIY was not mentioned clearly while I placed order. And nothing has been done to change my bench colour . Now the customer support asked for 200 rs more as advance payment for table installation. And they won't even take back any of the products.. seems like a company ripping off customers ...not trustable at all . Avoid purchase from this brand at all.. local vendors are better than them

Delivery was very disappointing. The promised delivery date was not met, and the order has been delayed without a clear explanation. Customer service has been unable to provide a definite delivery timeline, which adds to the frustration. Additionally, management has not responded to emails, making it difficult to get any accountability or resolution. Overall, the experience has been unreliable and poorly managed.

I ordered from their store, and they told me that I will get the items in 2 weeks time. But after the order, they just stopped responding, not sharing an exact date for the order delivery. When I complained, they assigned a ticket number, but have not resolved and keep repeating the same "we will get back" reply.
This is the worst place to buy furniture, even when compared to other online portals for furniture shopping.

WoodenStreet return policy is unacceptable. If you ordered somwthing that you do not need won‘t be taken back even if it is untouched. That is very bad customer service. Leaving us to the conculusion not to order ar this company anymore.