Canceled last July. Billed in June. Claimed they couldn't find a record. Initiated charge back. We got it for our daughter for her 7th birthday, but she never used it which is why we immediately cance... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We canceled the membership and was charged after cancellation. When trying to log into the account, they claimed there was no account registered to my email.
Unternehmen hat geantwortet
Endless back-to-back-to-back ads on most kid-friendly channels. I will NEVER purchase from ABCMouse as I am already sick of their incessant commercials that run three or four in a row every single br... Mehr ansehen
Unternehmen hat geantwortet
Fraudulent payment practice , stated free trial yet charged my card straight away, now hassle to get my money back Update: after I sent them email and disputed payment on PayPal, they refunded my m... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Need assistance? Connect with us at Support.ABCmouse.com. We’re here to help!
Kontaktinformationen
Vereinigte Staaten
- www.abcmouse.com
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76 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
We canceled the membership and was…
We canceled the membership and was charged after cancellation. When trying to log into the account, they claimed there was no account registered to my email.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Thanks for bringing this to our attention. Our Customer Care team would be happy to review your account and look into the concerns you've described. Please contact us via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We're here to help.
Canceled last July
Canceled last July. Billed in June. Claimed they couldn't find a record. Initiated charge back. We got it for our daughter for her 7th birthday, but she never used it which is why we immediately cancelled. I was fine paying for one year. Not paying two years for a service we basically never used.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
We appreciate you taking the time to share your experience. We'd like the opportunity to review your account and better understand what happened. Please contact our Customer Care team via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We're committed to helping resolve any remaining concerns.
No renewal notice before their auto charge and no receipt or confirmation
Be careful with this company's billing practices!
I was charged for $45 on May 11, 2025 for auto-renewal and I only found it out when I independently looked at my credit card statement yesterday.
No renewal notice before the charge and no receipt or confirmation after the charge.
Upon discovering the charge, I promptly contacted ABCmouse customer service, requested a refund, and canceled the subscription to prevent future renewals. I was informed that the charge was nonrefundable.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
We appreciate you taking the time to share your experience. After reviewing your support ticket, a manager from our team recently reached out to you by email regarding your concerns. If you haven't seen the email yet, please check your inbox as well as any spam or junk folders.
If you have any remaining questions or need additional assistance, please reply to the email you received, or you can contact our Customer Care team via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We're committed to helping resolve any remaining concerns.
Whatever you do don't get it it's a…
Whatever you do don't get it it's a trap it is the hardest thing to even try to cancel they hit my account I'm at a no more than 11 times trying to get my money then they said they couldn't find my account they couldn't find me to cancel it Even with the stop pay they continue to attempt to get my money until they finally got it no matter how many emails I sent there was no phone number to call and speak to a person just kept getting replies from them that they couldn't find my account Even when I change bank cards they were able to get mine money I trusted him it was a really bad choice no matter how many two things they have just know it's a trap
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
We’re disappointed to hear about your experience. After reviewing your support ticket, a member of our team recently reached out to you by email regarding your concerns. If you haven't seen the email yet, please check your inbox as well as any spam or junk folders.
If you have any remaining questions or need additional assistance, please reply to the email you received, or you can contact our Customer Care team via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We want to ensure your concerns are fully addressed.
Deceptive billing practices: unexpected recurring charges without notification
Would give 0 stars if I could. ABCmouse has a troubling track record of deceptive practices, including a $10 million FTC settlement over illegal marketing and billing practices [1].
My experience reflects those concerns. I signed up for a $59.95/year plan, but was later charged $99.90/year without any clear notification. Even worse, the subscription auto-renewed year after year with no reminders or billing alerts. I only discovered this after reviewing my credit card statements—by then, I had been charged roughly $400. I thought I canceled in 2022 and had no idea I was being charged yearly—there were no email billing notifications.
In contrast, other reputable learning platforms I use (such as Coursera, Udacity) send clear reminders before renewals and confirmations after billing. ABCmouse did neither—no advance notice, no receipt, nothing.
They may rely on fine print to justify this, but the FTC case and similar user reports point to a pattern of questionable practices. I should have done more due diligence, but the lack of transparency here is unacceptable.
I hope other parents don’t fall victim to this.
[1] Children’s Online Learning Program ABCmouse to Pay $10 Million to Settle FTC Charges of Illegal Marketing and Billing Practices, FTC press release, 2020.
(Trustpilot not letting me share the link; but you can google it.)
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
We appreciate you bringing this to our attention and take concerns like this seriously. After reviewing your support ticket, a manager from our team has reached out to you by email to address your concerns. If you have any questions, please reply directly to the message you received so we can assist further.
DO NOT TRUST THIS COMPANY!
DO NOT TRUST THIS COMPANY!! I WAS CHARGED FOR OVER A YEAR! My child signed up for an account, I did not notice the charges-- They were able to look at the account and see that it was NEVER accessed and they REFUSED to refund the money.
*I will update this review if they ACTUALLY reach out as they say they will below.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
We appreciate you bringing this to our attention, Kelley. We take billing concerns seriously and aim to ensure families feel confident and supported in their experience. A senior team member will be following up with you directly to assist further.
No ABC Mouse!
I cancelled ABC MOUSE because I did not have access to it even after I paid for a one year subscription . ABC Mouse charged me twice and when I had the second charge refunded, the first subscription remained active but I still could not access the app until I paid again. I had several tickets open with them and there was no resolution. I was bounced back and forth between them and other carriers you can purchase the app through. Then they gave me a hush gift card to use the app for free for a year because I cancelled it altogether, and I still couldn’t use the app. They are fraudulent and should be shut down.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Renee, thank you for taking the time to share your experience. We take concerns like this seriously and want to ensure your account and access are fully reviewed. We were able to locate your support ticket, and a member of our Customer Care team has reached out to assist with your account so we can work toward a resolution. Please check your email for a message from our team. If you're unable to locate it, you can also contact us via chat at ABCmouse.com/contact-us or by phone at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT.
Billing issues
Billing issues, lack of customer service to reset password/login so no way to cancel and stuck in billing loop for unused service
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Phil, we’re disappointed to hear about your experience and appreciate you taking the time to share it. Our Customer Care team can help with both login support and cancellation, and we want to make sure this is fully resolved. Please contact us at ABCmouse.com/contact-us or call (800) 633-3331 — we’re ready to assist.
Deceptive Cancellation Process
Had a 3 month free trial and set an alarm to cancel. I canceled the day before the first billing date and the next morning my credit card alerts me of a pending charge. How? I canceled before it was due!
I noticed the potential deception in their cancelation process and made sure to get to the page on the website that says your account is canceled but you still have until Nov 28 to use the service (which is today).
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Thanks for bringing this to our attention, Anesha. We understand how important it is to feel confident in the cancellation process. We've located your support ticket and see that a representative was able to provide clarification and resolve your concerns. If you have any follow-up questions or need anything else, please reply to the confirmation email we sent — we're always happy to help.
They keep deducting money out of our…
They keep deducting money out of our account without any authorisation!!
We emailed them various times for cancellation
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Ingrid, thanks for bringing this to our attention. We understand how important it is to feel confident about billing and cancellation, and our Customer Care team is here to help. We received your recent inquiry and followed up by email requesting a bit more information so we can assist. You can respond directly to the message you received so we can assist further, or call us at (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT. We’re ready to help resolve this with you.
This thing is a total scam
This thing is a total scam. I signed up for a trial and quickly realized the app is useless as a teaching tool. It is extremely limited in what it does. I’ve canceled previously but still got charged today. Customer Service closed because of the hurricane in Jamaica. DO NOT GET ENTANGLED WITH THIS GROUP
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Kathleen, we’re disappointed to hear about your experience. Our goal is to support families with a high-quality learning experience, and we’d like the opportunity to review your account and help resolve this. While our phone service was briefly affected, our chat and email support remained available — and full service has now been restored. Our Customer Care team is available and ready to assist. Please connect with us via chat at ABCmouse.com/contact-us or call (800) 633-3331, Monday–Friday, 6 a.m.–6 p.m. PT.
This company is a scam
This company is a scam. Somehow charged began charging my account in July 2025 to date in Oct. Have reported to the support line and getting the run around. On hold now with customer care...endless excuses and hold ...Will dispute the charge with my bank. These fraudsters are so disgusting.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Shamen — Per the conversation with our Customer Care team and follow-up by email, we’re glad we were able to resolve this issue and get everything squared away for you. If you have any additional questions or need further support, please don’t hesitate to reach back out — we’re always here to help.
Endless back-to-back-to-back ads
Endless back-to-back-to-back ads on most kid-friendly channels. I will NEVER purchase from ABCMouse as I am already sick of their incessant commercials that run three or four in a row every single break. They also recently (2020) settled a class-action for deceptive billing. Even bad reviews of the site itself!! I’d ABCRun from these crooks.
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Thanks for sharing your feedback. Our goal with advertising is to help more families discover ABCmouse and the benefits of early learning at home. We know every family’s learning journey looks a little different, but many parents find great value in the program once they give it a try. If you ever have questions or would like more information, our Customer Care team is available via chat at ABCmouse.com/contact-us, or by phone at (800) 633-3331, Monday–Friday, 6 a.m.– 6 p.m. PT.
cant even get into for got password…
cant even get into for got password cannt get back in !!!!!!!!!
22. September 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Thanks for reaching out, Cathy. We know how frustrating it is to be locked out of your account. Our Customer Care team is ready to help you quickly regain access and make sure everything’s running smoothly. Please reach us by chat at Support.ABCmouse.com, or by phone at (800) 633-3331. We're available Monday–Friday, 6 a.m.–6 p.m. PT.
FRAUD!!!!!
FRAUD!!!!!
I never ordered anything from this site and my bank account got charged!
Cancelled card and now I AM BEING PUT OUT!!! 😡🤬😡🤬
9. September 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Thank you for bringing this to our attention, Kathryn. We understand how upsetting it is to see a charge you weren’t expecting, and our Customer Care team can take a closer look and assist you. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
This Stupid Mouse Charged Me,
This Stupid Mouse Charged Me from 1 star to 5 stars, Now I have Powers, And I Charged you from 5 stars to 1 star,
1. September 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Cristina, we appreciate you sharing your experience. If you have questions about a recent charge or need help reviewing your account, our Customer Care team would be happy to assist. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
Falsely charged which I have never…
Falsely charged which I have never purchased.
Today, I got notification from the bank which I was charged by this site. How this site able to charge me scared me.
28. August 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi James, thank you for bringing this to our attention. When a subscription to ABCmouse is purchased, a confirmation email is automatically sent to the email address provided during sign-up. If you have questions about your subscription, our Customer Care team can review your account and provide clarity. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We’re here to help.
Bad business
There is no confirmation for buying the product, which is crazy given how poor the website functions. What they're offering is apparently unclear as well, I was charged $40 for a service and I don't even know what it possibly was. No refund policy too just shows that this is a scam. I'll be going through my bank to get a refund, the AI chat bot is also infuriating.
9. August 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Joshua, thank you for letting us know. When a subscription to ABCmouse is purchased, a confirmation email is automatically sent to the email address provided during sign-up. We can take a closer look at your account and answer any questions you have about your subscription. Please contact us by phone at 1-800-633-3331, or connect with a live representative via chat at abcmouse.com/contact-us. Support is available Monday through Friday, 6am to 6pm PT. We're here to help.
Extremely Disappointed
Extremely Disappointed – Quick to Charge, Impossible to Get Help
I had high hopes for ABCmouse, but my experience has been nothing short of frustrating. I was immediately charged upon signing up, yet have been completely unable to access my account. Despite providing all requested information—including screenshots of the transaction and my bank clearly showing the charge—support claims they “can’t find” my email or payment method.
Attempts to speak with an actual human are met with automated messages telling me to check my email, which I’ve already done repeatedly. I replied with every detail they requested, and since then… nothing. No response. No resolution.
ABCmouse seems to be very quick to take your money, but alarmingly slow and unhelpful when it comes to support. Beware before signing up—this has been a waste of time, money, and energy. I strongly advise others to look elsewhere for early learning tools that actually value their customers.
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Logan, thank you for taking the time to share your experience. We’ve located your support ticket and a manager has reached out to you via email to help resolve the issue. If you have any additional questions or need assistance, please reply to the email you received and we’ll gladly help.
Unless you’re US based it’s a hindrance not help
This is utterly pointless outside the US. There’s no option to change from American English to actual English so not only are the names and pronunciation of things the American version but it teaches them the incorrect spelling too. Cultural references are all US based ones too. No idea why this is advertised in the UK.
22. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von ABCmouse.com
Hi Lanabelle, thank you for sharing your experience. ABCmouse is designed in the U.S., so the program reflects American English spelling, pronunciation, and cultural references. That said, thousands of families in the UK and around the world use ABCmouse every day to support early learning at home. Many find that exposure to different English variants can even enrich a child’s understanding of language. We truly appreciate your feedback and will share it with our team as we continue to improve. If there’s anything we can do to assist, please reach out to us at abcmouse.com/contact-us—we’re always happy to help.
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