Alex Cooper was very patient, while I was dithering about which colour Kia Picanto to have. He was really helpful and can sort personalised number plate for me. Good that all was sorted in the one vis... Mehr ansehen
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Das sagen Bewerter
We had a really good feeling straight away from Kia Crewe. Josh was not in the least pushy but was patient and informative and appreciated we had never considered Kia before. He also knew we were look... Mehr ansehen
Unternehmen hat geantwortet
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was ve... Mehr ansehen
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We were asked if we would like to look at possibly exchanging our car whilst the current one was being serviced. The service, as usual was carried out promptly and the staff were friendly and helpfu... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Kontaktinformationen
Marshfield Bank, CW2 8UY, Crewe, UK, Vereinigtes Königreich
- 01270507490
4,8
Hervorragend
541 Bewertungen
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I was mis-sold an insurance product at Acorn, Crewe…
I just found out that I was mis-sold an insurance product I paid over £400 for, at this dealership.
The salesman who sold me the car, told me he was selling me a specific cosmetic product which I agreed to, but he documented a different insurance product . I did not realise his mistake until two weeks ago, when I tried to make a claim. He has since denied any mistake or wrong doing. Telling me he has never had a complaint before , this must be a one off. Neither did he refer me to any one more senior to seek help from or make a complaint. Now that I am trying to make a claim , I am finding no-one to be helpful, who even is the customer service manager at this dealership? I asked and was not given a name.
When I bought the car, the salesman seemed genuine, pleasant and polite. I have now lost trust and I am waiting to see how they resolve this matter. I have written to their head office.
This dealership needs to review their insurance selling process to ensure it's transparent, accurate and encourage their staff to own up to their mistakes.
This dealership has lost three additional car sales from my family because I will no longer recommend this dealership as a trustworthy company to make a purchase from.
When I buy something I am always thinking, will I recommend this service to my adult children or use this service again? I am so grieved with this dealership because I travel over 50 miles for aftersales service and feel hugely let down.
19. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you for taking the time to share your feedback, and we’re sorry to hear you feel let down. We value your loyalty, particularly given the distance you travel to us for aftersales, and we take any concern about how a product was sold very seriously.
Your complaint was received by our Customer Care team and passed straight away to our General Sales Manager, who has been in direct contact with you and has sent you all the documentation from your purchase. This shows that the required compliance steps, including the demands and needs assessment, were completed with you at the point of sale and again at handover. It also shows your acceptance of the product and confirmation that it was applied to your vehicle.
Having fully investigated your complaint, we are satisfied that the product was sold correctly. Our final response has been provided to you directly, and we consider this matter closed.
Kind regards, Group CRM Manager
Alex Cooper was very patient
Alex Cooper was very patient, while I was dithering about which colour Kia Picanto to have. He was really helpful and can sort personalised number plate for me. Good that all was sorted in the one visit and I can pick the brand new car up in 3 days from completion of purchase.
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you for your wonderful feedback. I'm thrilled to hear that Alex provided you with such helpful and patient service while you decided on the perfect colour for your Kia Picanto. It's fantastic that everything was sorted in just one visit, ensuring a smooth and stress-free experience. We take pride in our knowledgeable and friendly staff, and I'm glad you felt that during your time with us. We are committed to supporting you throughout your ownership journey and look forward to seeing you to pick up your new car. If you have any questions in the meantime, please don't hesitate to reach out. Take care and have a great day.
Exceptionally well presented showroom…
Exceptionally well presented showroom and lot. Through, friendly, and competent staff. Excellent value for money. Great and consistent support.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Lloyd, for your fantastic feedback. I am delighted to hear that you found our showroom well presented and our friendly staff knowledgeable and competent. We take great pride in offering a pressure-free sales environment and ensuring a smooth car-buying experience. Your satisfaction is our top priority, and we are committed to providing reliable support throughout your ownership journey. If you have any further questions, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
Our second Kia got a Sorento and now an…
Our second Kia got a Sorento and now an EV2 Chole is 1st class and very knowledgable.
Thank you Acorn great service team too
Joy and Phillip
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Phillip, for your fantastic review. We're delighted to hear that Chloe provided you with the excellent customer service we strive for. Our dedicated team, is committed to creating a pressure-free and transparent car-buying experience for all our customers. Your satisfaction is our top priority, and we truly appreciate your trust in us. Should you need any further assistance or support throughout your ownership journey, please don't hesitate to reach out. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Acorn Kia Crewe is the best :)
I've been to Acorn Kia in Crewe a few times now, and every time I've found their service second to none! The whole team are so friendly, and they always do their best to find you exactly what you want/need. No one pressures you and it's very relaxed. Thanks especially to Josh for helping find me the perfect car yet again and making the whole thing so easy! If you need help, id recommend him every time :)!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Sian, for your wonderful feedback! We're thrilled to hear that you consistently enjoy our pressure-free sales environment and the support from our friendly staff. Josh is indeed a valuable member of our team, and we appreciate your recognition of his efforts in helping you find the perfect car. Our commitment to quality customer service and aftercare is at the heart of what we do, and it's fantastic to know that we are meeting your expectations. We look forward to assisting you again in the future!
Excellent service
Very helpful, listened to my requests. Explained the process in detail.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Emma, for your wonderful feedback. We are thrilled to hear that our friendly staff listened to your requests and provided a clear explanation of the process. Our strong commitment to excellent customer service and a pressure-free sales environment is what sets us apart. Your satisfaction is our priority, and we strive to ensure a smooth and transparent car-buying experience. If you have any further questions or need assistance, please do not hesitate to reach out. We are here to support you throughout your ownership journey with reliable aftercare and a focus on your needs. Take care and have a great day.
Great customer service.
I can't fault the customer service from Acorn in Crewe. Alex made the whole experience easy and smooth and I had my new car within a week.
Highly recommend.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Helen, for your wonderful feedback! We're thrilled to hear that Alex provided you with a smooth and easy experience. Our team are dedicated to delivering excellent customer service and ensuring a pressure-free car-buying journey. It's great to know you received your new car so quickly. We truly appreciate your recommendation and look forward to supporting you throughout your ownership journey. If you need anything in the future, please don't hesitate to reach out! Enjoy your new car.
Can only recommend Acorn Kia in Crewe, and Holly who did an amazing job
I just wanted to write a review following a really positive experience with Acorn Motor Group Kia in Crewe Cheshire. We found the dealer - and specifically Holly Quigley, their Sales Representative - refreshingly helpful, honest, and transparent from start to finish.
We are so far delighted with the car and for how Acorn and Holly were so forthcoming in sharing all aspects of its history and putting it through a fresh service, mechanical check, and MOT including a valet, new tyres, brakes, and more.
Early days of course, but our experience of other motor dealerships before we met Acorn, was less than stellar and so we felt quite lucky to have found such a principled and professional organisation in the motor trade.
Thanks especially to Holly and to Acorn more generally.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Hi Matt, thank you for your fantastic review. We are delighted to hear about your positive experience with Holly and the team at Acorn Motor Group Kia in Crewe. Our commitment to honesty and quality customer service is at the core of what we do, and it's wonderful to know that you felt supported throughout your pressure-free car-buying journey. We take pride in our knowledgeable and friendly staff who go above and beyond to ensure a smooth and transparent experience. Enjoy your new car, and remember that we are here for you every step of the way with our strong commitment to aftercare and customer satisfaction. Take care and happy driving. Have a great day.
Great experience
Alex was very helpful, answered all the questions we had with no pressure to buy at all, all the staff we came in to contact were really friendly.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Mrs Bedford, for your wonderful review. We're thrilled to hear that Alex was able to assist you without any pressure and that our friendly staff made a positive impression. Providing excellent customer service is our priority, and your feedback reinforces our commitment to a smooth and transparent car-buying experience. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is our top priority.
Called in to view the Sportage holie…
Called in to view the Sportage holie talked us round different models she was amazing after taking the Sportage for a test drive we purchased that car she helped us with everything and explained exactly what we needed todo would recommend anyone to visit if interested in a Kia
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Raymond, for your fantastic review. We're delighted to hear that you had such a positive experience with our friendly staff and enjoyed a pressure-free car-buying process. It's wonderful that you were able to take the Sportage for a test drive and that our team was there to assist you every step of the way. Your satisfaction is our top priority, and we truly appreciate your recommendation to others. We are committed to providing excellent aftercare and support throughout your ownership journey. Please don't hesitate to reach out if there's anything additional we can do for you. We're looking forward to your next visit to collect your new car. Take care and have a great day.
Excellent service
Excellent service throughout. From the first tentative expression of interest in a Kia, through the test drive and collection of our new car yesterday, Richard was helpful, friendly, and supportive. At no point did I feel he was in ‘sales’ mode.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Michael, for your fantastic feedback. We're delighted to hear that Richard provided you with such helpful and friendly service during your car-buying journey. Our commitment to creating a pressure-free environment ensures that you feel valued and supported every step of the way. Your satisfaction is our top priority, and we truly appreciate your trust in us. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Excellent Cars and Service
Richard Dixon and the service team are all very familiar with our requirements in terms of our choice of car and servicing. This car will be the 5th car we have purchased from Richard - 4 of the being fully electric. Very happy with the switch to all electric and Kia have a spectacular range of cars to choose from.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, for your wonderful feedback. We're thrilled to hear that Richard and our service team have consistently met your needs throughout your car-buying journey. It's fantastic to know that you're enjoying the switch to fully electric vehicles and that you appreciate our range of Kia cars. We pride ourselves on providing reliable customer service and a pressure-free environment, ensuring that you feel valued and supported every step of the way. We look forward to assisting you with your next vehicle and continuing to provide you with quality aftercare. Your satisfaction is our top priority. Have a great day.
I went in to enquire about a new Kia.
I went in to enquire about a new Kia but the one I went in about was sold, so I was disappointed as I have always wanted a blue one. Anyway my son & I sat down with Richard Dixon at the Crewe showroom and he was so helpful & friendly I told him I was disappointed that the car I went for was sold & he found me another one which was a bit more expensive. He gave us the keys to go & sit in it, as soon as I got in I loved it, I said to my son I felt like crying as it was so nice. I can't wait for Thursday now to go & pick it up, I'm like a kid at Christmas 🤣
Richard Dixon was so helpful with the purchase, we felt we'd made a new friend by the time we left, so thank you so much Richard & hope you're camping trip turns out ok 👍
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Jane, for your fantastic review. We're delighted to hear that Richard was able to assist you in finding a car you truly love, even after the initial disappointment. Our team prides itself on providing excellent customer service in a pressure-free environment, and it's wonderful to know you felt supported throughout your experience. We look forward to seeing you on Thursday to pick up your new Car. If you have any questions or need assistance in the future, please don't hesitate to reach out. Take care and have a great day.
Car test drive
Very friendly staff explained everything clearly with no pushy sale tactics
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Andy , for your wonderful feedback. We're delighted to hear that you found our staff friendly and our approach pressure-free. Our team is dedicated to providing a smooth and transparent car-buying experience, and your satisfaction is our top priority. We truly value your trust and are here to support you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again. Have a great day.
Brilliant customer service from Chloe…
Brilliant customer service from Chloe all through the process of our Kia Sportage purchase. Thank you so much, we couldn't be happier with our new car.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Ian, for your wonderful feedback. We're thrilled to hear that Chloe provided you with brilliant customer service during your Kia Sportage purchase. Our team are dedicated to ensuring a smooth and pressure-free experience, and it's fantastic to know that you're happy with your new car. We truly value your trust and satisfaction, and we're here to support you throughout your ownership journey. If you have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car.
Our recent service experience with…
Our recent service experience with Acorn of Crewe was exceptional, Reminders were sent in advance that the service was due, booking was easy. On the day staff were friendly and welcoming , we chose to wait for our car and the customer waiting area was very comfortable, TV , coffee and very comfortable seats. The work was completed on time and we are very satisfied, cannot recommend Acorn highly enough , first class experience
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Christopher, for your fantastic feedback. We are delighted to hear that your experience was exceptional. Our friendly staff are dedicated to providing reliable and quality service, and it's wonderful to know you enjoyed our comfortable customer waiting area. Your recommendation means a lot to us, and we are committed to supporting you throughout your ownership journey. Your satisfaction is our top priority, and we strive to go above and beyond for all our customers. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and have a wonderful day.
The salesman
The salesman, Alex Cooper. His non pushy approach and taking all the time we needed, transparent, honest and very relaxed in his approach put us at ease immediately. He’s a credit to Acorn, Crewe.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Brendan, for your fantastic feedback about Alex. We're delighted to hear that his friendly and pressure-free approach made your experience so enjoyable. At Acorn, Crewe, we take pride in our reliable customer service and our commitment to ensuring every customer feels valued and supported throughout their journey. It's wonderful to know that Alex exemplified our dedication to honesty and quality. Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to assisting you again in the future and providing you with the same excellent service. Enjoy your new car.
Alex Cooper is a very helpful and…
Alex Cooper is a very helpful and informative sales person, knows his product well and provided helpful advice, I have been very impressed with the Crewe team from sales to after sales support highly recommended to anyone looking to move to the Kia brand
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Sharon, for your fantastic feedback. We're delighted to hear that Alex provided you with helpful advice and that our Crewe team impressed you with their friendly and knowledgeable service. Our commitment to excellent customer service and aftercare is at the core of our values, ensuring a smooth and pressure-free car-buying experience. Your recommendation means the world to us. If you have any further questions or need assistance, please don't hesitate to reach out. We're looking forward to your next visit with us to collect your new car. Take care and have a great day.
My experience with kia crewe was really…
My experience with kia crewe was really good,I spoke to Alex saying what I wanted and what my budget was ,Alex was really good,got me the car I wanted and turn around,from seeing it,to collecting next day was absolutely brilliant,i have been going back to kia,now for a number of years,they are really lovely team there,very helpful and nothing to much bother ,we'll done kia crewe.
Special thanks to Alex for everything.
Yvonne
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you, Yvonne, for your fantastic feedback. We are delighted to hear that Alex provided you with such excellent service in helping you find the perfect car within your budget. Our friendly staff is dedicated to creating a pressure-free sales environment, and it's wonderful to know you felt supported throughout the process. Your loyalty over the years is truly appreciated, and we are committed to offering you reliable aftercare and assistance on your ownership journey. If you need anything else, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving. Have a great day.
Acorn Motor Group
I purchased a Kia Sorento from Acorn Group today, I was very well looked after by Holly Quigley, nothing was too much trouble and she went through all the important elements of the purchase and was very professional throughout. She also came in on her day off to do the handover personally, taking me through the functions of the vehicle and setting up bluetooth / apple car play etc. She is a credit to Acorn and I'm sure she will have a great career in the motor industry.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Acorn Motor Group - Acorn Kia Crewe
Thank you for your fantastic review. We're delighted to hear that Holly provided you with such excellent customer service and truly went above and beyond to ensure your experience was smooth and enjoyable. Her professionalism and dedication reflect our strong commitment to quality and customer satisfaction. We pride ourselves on creating a pressure-free environment, and it's wonderful to know you felt well looked after during your purchase. We wish you many happy journeys in your new Kia Sorento and are here to support you throughout your ownership journey with our reliable aftercare. Please don't hesitate to reach out if there's anything additional we can do for you. Take care and happy driving. Have a fantastic day.
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