Airclaim-Logo
Zur Website

Airclaim Bewertungen 421

•
TrustScore 4.5 von 5

4,3

Rechtsdienstleistungen
Bewertung abgebenZur Website
Bewertung abgeben

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Excellent service! They recovered my compensation for a delayed flight without any effort on my part. Clear communication and a very simple process. Highly recommend!

Bewertet mit 4 von 5 Sternen

As fi dat 5 stele, doar ca mi s-a transmis ca e-mailul cu detaliile bancare fusese deja trimis si eu nu primisem nimic. Ulterior, totul a mers super rapid.

Bewertet mit 5 von 5 Sternen

Rapid în preluarea reclamației de la compania aeriană care au răspuns în numele nostru și eficient în obținerea despăgubirilor de la aceasta. Am economisit multă muncă/timp și, în final, comunicarea... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Air Claim made the compensation process very easy. My flight was cancelled and I wasn’t sure how to deal with the airline, so I decided to try their service. They handled everything and kept me inform... Mehr ansehen

Unternehmensdetails

  1. Rechtsdienstleistungen

Vom Unternehmen geschrieben

Airclaim.com a leading company in handling flight delay, cancellation, and overbooking claims since 2018. Founded in 2017, we have since been committed to enforcing passengers rights under EU Regulation EC261/2004 by helping them claim their rightful compensations. As a memento to our growth and trustworthiness, we are proudly listed on the Bucharest Stock Exchange in Romania. This listing is an important milestone in our journey as it signifies our commitment to transparency, credibility, and growth.

Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

421 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren
Bewertet mit 5 von 5 Sternen

Profesioniștii și serioși

Servicii profesioniste și bine organizate. Echipa a gestionat integral procesul de recuperare a despăgubirii pentru un zbor anulat, oferind informații clare și actualizări constante. Procedura a fost simplă pentru mine, iar rezultatul a fost conform așteptărilor. Recomand pentru seriozitate și eficiență

12. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Air claim the best!

My flight had been delayed for more than 8 hours and As a result I lost the next two flights been already abroad. I was so confused how getting a compansation including the mess I found in the web site of the flight operator that I forced trying to find another company who will help me easier and faster. Then I found airclaim who helped me all during the five months of waiting for the final decision who was successfully at the end. Thank you airclaim I'll definitely use you again.

20. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They never reply to your messages

Edited RE-....
Okay even if it's the case, you could have sent me the exact same message that you sent now. It does not change the fact that 2 weeks passed and you ignored my emails and follow-ups. Seems like I always need to write a negative review on Trustpilot to be "seen".. Interesting!!
They never reply to your messages. I was highly dissatisfied with the communication and professionalism during the claim process.

11. Februar 2026
Bewertung ohne vorherige Einladung
Airclaim-Logo

Antwort von Airclaim

Hello,

Please check both your INBOX and SPAM folders, and you will notice that you were contacted before writing on Trustpilot.

We would like to clarify that we did respond to your email. However, your request concerned details about another passenger’s claim. Due to GDPR regulations and data protection obligations, we are not permitted to share information about a different client’s case with third parties.

As previously communicated, we can only discuss case-specific details directly with the passenger who is our client and whose personal data is involved.

We understand that this may have been frustrating, but compliance with data protection laws is mandatory and ensures that all our clients’ information remains secure and confidential.

Kind regards,
airclaim.com

Bewertet mit 5 von 5 Sternen

Zero stres

Recomand cu încredere AirClaim! S-au mișcat extrem de rapid în soluționarea problemei și tot procesul a fost fără bătăi de cap.

20. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I’ve submitted my claim on the 25th of…

I’ve submitted my claim on the 25th of August 2026, after 1 day was already presented to WizzAir and on the 27th of October they’ve asked for my bak account details to process the transfer. The experience was perfect and to mention that during this time the initial claim that I submitted directly to the airline company was closed without even being contacted or knowing the resolution. So without AirClaim I couldn’t succeeded.

26. August 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Scammers!

They told me my case was not resolved in January. When I contacted Airfrance they told me it was already closed on the 24th December and resolved!!!! They never informed me about the outcome.

26. Jänner 2026
Bewertung ohne vorherige Einladung
Airclaim-Logo

Antwort von Airclaim

Dear Client,

We would like to clarify the situation, as there appears to be an important misunderstanding.

On 20 January 2026, we informed you that your case was still under review. This is accurate and does not contradict the response received from Air France.

✔️ Air France rejected the claim at the amicable stage, invoking “extraordinary circumstances” (security reasons), as stated in their official reply dated 24 December 2025.
✔️ A refusal by the airline does NOT mean that the case is closed from our perspective.

Our role is not limited to forwarding the claim to the airline. Even after an amicable rejection, we carry out additional legal checks to determine whether:

the reason invoked is justified under Regulation (EC) No 261/2004; and

there are realistic prospects of success by pursuing the case through court proceedings.

This additional assessment stage is precisely why we informed you that the case is still ongoing and has not been definitively rejected.

We would like to emphasize that we have not misled you in any way and we have not retained any funds improperly. We act solely in the passengers’ interest and only on the basis of a complete legal assessment.

If you wish, we remain at your disposal to provide a detailed explanation of the next steps and the legal options available.

Yours sincerely,
Air Claim Team

Bewertet mit 5 von 5 Sternen

I was initially skeptical about…

I was initially skeptical about claiming compensation for a delayed flight, but Airclaim proved me wrong. The communication was clear and transparent, and they took care of everything from start to finish. I’m very satisfied with the outcome and would definitely use their services again.

2. Jänner 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No support after claim approval – completely unresponsive

I contacted AirClaim to assist with an EU261 compensation claim with Lufthansa. Lufthansa confirmed my entitlement to EUR 600 in May 2025.

When Lufthansa later requested a Romanian bank account (AirClaim is a Romanian agency), I contacted AirClaim for clarification and assistance, as I am a resident of Serbia and do not have a Romanian bank account.

From that point on, AirClaim completely stopped responding. Despite multiple follow-ups over a period of more than five months, I received no reply whatsoever. During this time, I was forced to handle all communication with Lufthansa on my own.

AirClaim provided no support at the most critical stage of the process and effectively abandoned the case after the entitlement was confirmed. Based on my experience, I cannot recommend this service due to the lack of communication and accountability.

20. August 2025
Bewertung ohne vorherige Einladung
Airclaim-Logo

Antwort von Airclaim

Hello,

Thank you for sharing your feedback. We are sorry to hear about your experience and for the frustration this situation may have caused.

We would like to clarify that AirClaim facilitated the communication between you and Lufthansa throughout the EU261 compensation process. After Lufthansa confirmed your entitlement to EUR 600, the airline requested additional information regarding the bank account details. In this context, we did send you a reply by email.

We kindly recommend checking both your Inbox and SPAM/Junk folders, as our response was sent to the email address used in the original correspondence and may have been filtered automatically.

We regret any inconvenience or misunderstanding and would like to assure you that there was no intention to abandon your case. Our team remains available to provide support and clarify any outstanding matters so the process can be successfully completed.

Kind regards,
AirClaim Team

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

Erfahren Sie mehr