Airclaim Bewertungen 421

Antwort von Airclaim

1. Sept. 2025

Hello,

Thank you for your feedback. Please note that we sent you our response on July 22, 2025. Based on the official information received from the airline, your case is unfortunately not eligible for compensation.

It is important to clarify that Air Claim does not determine the eligibility of a flight for compensation — this is established solely by the airline in accordance with European regulations. Unfortunately, in this situation, we are unable to assist you further.

We regret your experience and would like to assure you that we always do our best to support our clients whenever their case qualifies for compensation.

Best Regards,
AirClaim

Antwort von Airclaim

25. Aug. 2025

Hello,

We regret to read your review, however, we would like to clarify the situation:

You applied for compensation with us on July 13, 2025, and within 37 days the compensation was already transferred to your account.

According to EU Regulation 261/2004, the compensation applicable in your case is 400 EUR.

As clearly stated in our Representation Contract and also visible on our website in the Price List section, our service fee is 29% + VAT. This fee applies to all clients, worldwide.

From the awarded compensation of 400 EUR, after deducting the contractual commission, you received 261,96 EUR directly in your bank account.

We understand your frustration, but please note that our work involves legal and administrative steps with the airline, and our team cannot provide these services for free. The commission is standard, transparent, and always communicated before we start representation.

We remain at your disposal if you have further questions.

Kind regards,
AirClaim Team

Antwort von Airclaim

28. Juli 2025

Gentile Rudi,

Ci teniamo a precisare che l’indennizzo, in base al Regolamento (CE) n. 261/2004 e successive modifiche, non viene concesso da AirClaim, bensì dalla compagnia aerea – in questo caso, Turkish Airlines. Il nostro ruolo è quello di assistere i passeggeri e di valutare ogni caso in base alla documentazione disponibile e alla normativa vigente.

Nel suo caso specifico, dopo un’attenta analisi, la risposta fornita dalla compagnia aerea è risultata conforme al regolamento e, purtroppo, non vi erano i presupposti legali per ottenere un risarcimento. Per questo motivo, non è stato possibile procedere oltre con l’azione.

Siamo dispiaciuti che le sue aspettative non siano state soddisfatte, ma le assicuriamo che ogni pratica viene gestita con la massima serietà e nell’interesse dei passeggeri.

Rimaniamo a sua disposizione per qualsiasi ulteriore chiarimento.
Il team di AirClaim

Antwort von Airclaim

24. Juli 2025

Hello,

We’re sorry to read your review, but we must clarify a few key points.

AirClaim assists passengers in claiming compensation under EU Regulation EC261/2004, but the final decision is made exclusively by the airline, not by us. In your case, we submitted the claim properly and followed all necessary procedures. However, the flight in question was affected by the war in Israel and the subsequent closure of Tel Aviv airport, which is legally considered an extraordinary circumstance under European law.

Here is the official response we received from Iberia:

"Dear Collaborator,
We are writing in response to the claim submitted to your Office by Mr. Metin Varon, Ms. Iryna Varon and Ms. Ester Margaryta Varon regarding flight I21871 on June 08th 2025.

After checking our systems we have to inform you that the flight of the complaint was cancelled due to the war in Israel and the consequent closure of Tel Aviv airport.

Since this was an extraordinary circumstance for which Iberia was not responsible and which made the normal operation of our flights impossible, passengers are not entitled to compensation under Regulation (EC) No 261/2004.

Sincerely,
Iberia Customer Center – Legal Department."

Therefore, your statement that “we did nothing” is false. We acted on your behalf and defended your rights, but unfortunately, not all flights are legally eligible for compensation. Accusing us of being a “scam” company is both unfair and defamatory.

We remain committed to transparency and professionalism, and we invite you to contact us directly if you have further questions or need clarification.

Best regards,
The AirClaim Team

Antwort von Airclaim

22. Juli 2025

Dear Customer,

We are truly sorry for your unpleasant experience and fully understand your frustration. Unfortunately, the delay in your case is entirely due to the airline, which has failed to provide any response to the compensation request, despite our repeated follow-ups.

We regret the situation and thank you for your understanding.

Kind regards,
AirClaim