Airclaim Bewertungen 421

Antwort von Airclaim

14. Juli 2025

Estimado cliente:

Lamentamos profundamente su desagradable experiencia y comprendemos plenamente su frustración. Lamentablemente, el retraso en su caso se debe exclusivamente a la aerolínea, que no ha respondido a su solicitud de compensación, a pesar de nuestros reiterados intentos de seguimiento.

Para brindarle total libertad para gestionar esta situación como mejor le parezca, hemos cancelado su contrato con nosotros, por lo que ahora puede contactar directamente con la aerolínea o explorar otras opciones si lo desea.

Lamentamos la situación y le agradecemos su comprensión.

Atentamente, AirClaim

Antwort von Airclaim

27. Juni 2025

Dear Client,

Thank you for your feedback. We’re sorry to hear that you were disappointed with the experience, but we would like to clarify that your compensation was processed and transferred to your bank account in accordance with the terms outlined in the representation agreement you signed.

We regret any misunderstanding regarding the payment timeline. As stated in our agreement, the transfer is made after we receive the funds from the airline and complete all internal validation steps — not immediately upon receipt.

We value transparency and are always open to clarifying any concerns. If you still have questions or need further assistance, please don’t hesitate to contact us directly.

Kind regards,
The AirClaim Team

Antwort von Airclaim

23. Juni 2025

Dear JA,

We're very sorry to hear about your negative experience. At Air Claim, we aim to represent our clients with professionalism and transparency at every step.

We take your feedback seriously and would like to better understand the situation. While we sometimes create a dedicated email alias to streamline communication with airlines — strictly in line with GDPR and with the client’s consent as stated in our terms — impersonation is never our intention nor practice.

We sincerely regret if our communication came across as unhelpful or impolite — this is certainly not the standard we strive for.

Since we cannot identify your case from this review, we would appreciate it if you could reach out to us at contact@airclaim.com so we can investigate this matter further and take corrective action where needed.

Thank you for bringing this to our attention.

Antwort von Airclaim

30. Mai 2025

Hello,

Your statements are entirely unfounded and extremely serious. We do not engage in phishing or any form of fraudulent behavior. No contract is ever signed without the client's explicit consent — either through verified electronic signature or written approval.

Our company fully complies with EU consumer protection laws and the GDPR framework.

We formally request that you remove this defamatory review. If not, we reserve the right to pursue legal action to defend our company's reputation and integrity.

Sincerely,
The AirClaim Team

Antwort von Airclaim

26. Mai 2025

Dear customer,

Thank you for reaching out and for choosing to work with AirClaim.

We understand your disappointment regarding the outcome of your claim with TAP Air. However, it's important to clarify that not all flight disruptions are eligible for compensation under Regulation EC261/2004. Each case must meet specific legal criteria, and in your situation, the cancellation was caused by extraordinary circumstances — namely, a large-scale power outage in Portugal and Spain on April 28, 2025, which affected airport operations and was beyond the airline's control.

Please rest assured that we thoroughly assessed your case and made every reasonable effort to obtain compensation. Unfortunately, due to the nature of the disruption, the claim was not successful.

We’d also like to kindly remind you that we previously helped you receive €1200 in compensation for flights with Turkish Airlines. At that time, we didn’t receive a review from you — even though the outcome was favorable and we secured a significant refund on your behalf.

We are truly sorry that this case did not end with the result you hoped for, but we always act in our clients’ best interest, within the limits of the law and the specific circumstances of each flight.

Wishing you smooth and stress-free travels in the future,
The AirClaim Team

Antwort von Airclaim

8. Mai 2025

Stimate Client,

În mai puțin de 3 luni am reușit să obținem compensația dumneavoastră in valaore de 350 EUR.

Comisionul este vizibil atât pe site, în secțiunea listei de prețuri: https://airclaim.com/ro/lista-de-preturi/, cât și în formularul online, la etapa de semnătură electronică, precum și în Contractul de Reprezentare pe care l-ați primit prin e-mail.

Dorim să clarificăm situația privind nemulțumirea dumneavoastră. Suma reținută reprezintă comisionul nostru, așa cum este stipulat în termenii și condițiile convenite la începutul colaborării noastre. Aceasta este o practică standard pentru a acoperi serviciile noastre, inclusiv gestionarea cazului dumneavoastră, comunicarea cu compania aeriană și, dacă este necesar, reprezentarea dumneavoastră în instanță, toate fără costuri inițiale pentru dumneavoastră.

Ne străduim să oferim clienților noștri cele mai avantajoase soluții, iar politica noastră privind comisioanele este menționată clar și transparent în documentația pe care o semnați.

Cu cele mai bune gânduri,
Echipa AirClaim

Antwort von Airclaim

6. Mai 2025

Hello,

Based on the information you provided, we cannot find you in our database. Therefore, we do not believe you have collaborated with us.

Best regards,
airclaim.com

Antwort von Airclaim

22. Apr. 2025

Dear Customer,

In less than 3 months we managed to obtain your maximum compensation of 600 EUR.

The commission is visible both on the website in the price list section: https://airclaim.com/price-list/ and in the online form at the electronic signature step, as well as in the Representation Contract that you received by email.

We would like to clarify the situation regarding your dissatisfaction. The amount retained represents our commission, as outlined in the terms and conditions agreed upon at the start of our collaboration. This is a standard practice to cover our services, including managing your case, communicating with the airline, and, if necessary, representing you in court, all without any upfront costs to you.

We strive to provide our clients with the most advantageous solutions, and our commission policy is clearly and transparently stated in the documentation you signed.

Best regards,
AirClaim Team