Airtransat Bewertungen 

WORST AIRLINE EVER. Spent two hours waiting to speak to someone who is extremely incompetent and will put you on hold again for trying to find something so basic. Don’t trust this airline terrible absolutely terrible

Air Transat moved my flight to an earlier time several weeks after booking, which messed up all of my reservations at the other end.
Several weeks later, Air Transat cancelled my club class reservation and offered to replace it for an economy seat. The refund that was offered did not reflect the cost difference between an economy seat and club class seat at the time of booking, which is daylight robbery.
I haven't been away in a while and travelling to America is a once in a lifetime experience, so I thought I'd treat myself, but Air Transat have done their best to ruin the start of my trip.
Make sure you book with a different airline as these people will mess you about. I wish I'd listened to the other reviews.

Air Transat call center/customer service is non existent. After waiting for hours, you still don't get a chance to talk to anyone. The option to add a suitcase before 24 hours so you can pay a little less was impossible to achieve on their website or app.(by the way don't bother to download their app. it's useless) they kind of want you to download their app. to be able to add a service as they mention on their website or while you wait for hours on the phone but once you download their app. it's still not possible to do it, so I uninstalled it as soon as I got back to my destination. Also I received all kinds of notices but only after I arrived ! What's the point ? I had internet access on my phone. So I had to wait 24 hours before to add it and it was much more expensive (maybe they do it on purpose to make more money ?). Employees don't seem to be trained properly as to what the test requirements are in such and such a case. When in the plane, the food was terrible, bread inedible. I hope I will never have to eat that again. They won't even give you a glass of wine or beer without paying extra (they used to), but the service is getting worse. I got my drink (just water) half an hour after the food. Unacceptable . Why so long ? I had trouble swallowing their food that's why I needed a drink but impossible to do both at the same time. Seat was not comfortable and small. I was asked 3 times where was my permanent residence, why ? No idea....I was coming back to Europe. Air Transat used to be much better but now it has become a disaster. I won't fly Air Transat anymore as long as we have other choices, which is the case now. Too bad, I used to like Air Transat but now I really have a bitter taste. Try hard to book another airline !

Such an awful airline with 0 customer service! How can they change the time of our flight so significantly twice and fail to tell us the second time around??

Is an email to notify your customers too much of a task for you? Absolute joke!!

I've spent near 3 weeks, calling most days, and being on hold from 2-8 hours of that insane "music" without ever speaking to a single person. (Admittedly, most days I hang up at 4 hours.)

I've sent Messenger messages for days. No response at all.

I've posted in Twitter, no response.

The website barely functions. It will take your money, give you endless error messages over and over and over, and then finally... mess up your booking.

Then the website says to call them for help. Re-read from the top ^.

I'm so sorry, our 'flight' was a complete non-starter. We tried to book online a flight from Calgary to Montreal and the system seemed to hang for ever with the 'transaction going through'. Tried two different credit cards (both working) and gave up in case one or other or both were debited at some future point.
We were going to book Montreal to London, but as other reviewers have said, trying to get through on line to speak to an agent is absolutely impossible. There really is no excuse for such appalling service. Either you offer a service or you don't. There's no point in a business model that overpromises and under-delivers like this.

Five hours and twenty-two minutes wait to speak to an agent. Five hours of listening to repetitious nerve numbing music and recorded voices repeatedly telling us to try our luck online... yeah right... good luck with that too...
Am in the restaurant business...if I treated my customers this way, I'd be out of business in a week!
Come on Transat... how about a little respect for the people who put your bread on the table!

Choripandis totales. DOS AÑOS SIN UNA SOLUCIÓN A UNA COMPRA DE VUELOS CON LA AEROLÍNEA AIR TRANSAT. 1400 euros de deuda sin devolver. Vuelos cancelados durante la pandemia.

Booked my flight from San Jose to Toronto and just after my 15 days they canceled my flight The trip protection is only refundable for 15 days. They have zero customer service and should be investigated for stealing peoples money. The stress alone from this is insane. Spread the word do not use this horrible airline. I am now booking through delta wish me luck

Pire expérience client de ma vie. Laisser en ligne pendant 2 heures deux fois de suite avant de me faire automatique raccrocher au nez automatiquement. Pathétique, je tente de réserver pour mon chien ce qui est impossible sur le site...

Shockingly bad. I booked first time before COVID hit and, understandably, the flights had to be cancelled. However, even before the advent of COVID they had been messing us around with several changes to the flight times. Made the mistake of booking again with them a month or two ago and the flight time has now been changed not by a few hours but by 2 days! This would clearly necessitate more expense in terms of hotels on our part. We've cancelled for a full refund and rebooked with Air Canada instead. No doubt it will take an age (up to 12 weeks quoted) to get our money back - funny how they can process it much quicker the other way round when they are taking money off customers! No doubt also we'll get the normal platitudes in terms of excuses for this.

This is the most awful company I booked my flight with. Their waiting times are ridiculous to be able to speak to someone, they messed up my booking too by correcting it wrong. Save yourself time and money and never book with them.

On my international flight this company in Sept 2021 whom I've flown with about 25 times they served us a COLD sandwich & NO COFFEE - even though the itinerary states they serve a warm meal. Another company using co××d as an excuse to save $, raising fares & treating passengers lile cattle. Terrible treatment of passengers. Am disgusted....pretty soon they'll charge for toilet paper...what a mickey mouse organization....

Horrible customer service experience. Was denied boarding from YUL to FLL by US customs due to Trump’s travel ban. Attempted to cancel the flight less than 24 hours before take off. Spent almost 1 month trying to reach an Air Transat agent and waited a combined total of 8 hours on hold (plus their messenger service is awful .. they keep stating a live agent will show up and never does) for them to tell me they’ll refund me only part of the taxes!! And when I stated I paid for my checked bag they told me I paid at the airport and they are not affiliated with that. ?? I paid the air Transat counter at the airport. Just awful service. And the agent today (montreal office) was very rude on the phone even though she knew I was on hold for 4 hours … just awful… save yourself the trouble and book with another airline.

We booked a vacation from them for Punta Cana from October 1 to October 5. Firstly, they charged us again for flex option even though any booking can be cancelled in 24 hours. Secondly, their representative met us in the lobby at 2.30pm and he told us not to do anything before we meet him. He just wasted our vacation time. Thirdly, their shuttle bus on our way back left just because we were 5 minutes late. The bellboy there could make the bus come back but this shows really bad service from Air Transat. This company should not be chosen unless it is the only choice (which is unfortunate). They give very bad service.

Tijdje geleden gevlogen met Transat, niks mis. Ik verbaas me heel erg over alle slechte reviews op deze site. Onze vlucht met Transat was niet geweldig, maar ook zeker niet slecht en aan alle eisen werd gewoon voldaan. Gelukkig las ik al deze negatieve reviews pas na mijn vlucht.

Here was my experience flying with Air Transat:

I didn't.

tl;dr: If they mess up? It's your problem and they'll ignore you.

They gave the wrong information to Expedia on where to check in. I was very early for my flight so I assumed the fact that there was nobody at the Air Transat check-in station was perhaps due to this (all of the surrounding airlines had all of their stalls full, so it presumably wasn't a COVID thing). It was still, however, clearly marked as the "Air Transat Check In" so I just waited for a while.

It got uncomfortably close to flight time with still no clerks. So I proceeded to ask an empty counter of a rival airline what the situation was. They told me that Air Transat's terminal had moved way over to the over end of the airport, at the end of international flights. This is a domestic airline and a domestic flight, so already that's nonsensical. But what would've been REALLY nice is if they had left any indication for us to proceed to the proper area.

So I run over to the correct area and the result is that I'm too late to get my baggage checked so I can board my plane. But guess what? There's at least 7 other people there who were identically affected. And apparently this is such a recurring issue that even the staff at the check-ins are tired of it and tired of having to deal with upset passengers and that they even have no idea why the terminal is where it is right now.

The lady who operates it checks our I.Ds, matches them with the flights, and then writes all of our names down saying she's going to pass it along to higher ups.

Now... Good luck trying to get your refund! Go through Expedia? They say it's Air Transat's responsibility. Try to contact Air Transat? Good luck getting customer service. You'll be on hold for however long it takes for you to give up, guaranteed. Enjoy the delightful sounds of some 20 something singing you bad covers of Paradise City and Billie Jean because you're going to be hearing them at least 40 times a piece per hour.

Try contacting them through one of their text based customer service options? They'll give you a response maybe once a day. The best I got was "Hey sorry pal, you were at the wrong counter, you need to book another flight, nothing we can do". And then gave me some information about finding the correct counter that would be very useful if I owned a time machine.

Awful, awful, awful experience. Would give 0 stars if I could. I sincerely didn't think an airline could be this bad in Canada because I thought everything was so heavily regulated. What a disaster.

No refund and no customer service
My flight was canceled in March of 2020, and I was subsequently given a voucher. I used this voucher to partially purchase a flight for April 2021, having to spend £4 to cover the cost difference between the two flights. This flight was also canceled. I was approved for a refund, but they refunded only the £4 and not the full cost of £250, saying they will be completed in two transactions and shall receive the former amount shortly. I've now waited over three months and have yet to receive my full refund. My calls are now dropped every time I call customer service, and my emails remain unanswered. At this point I am doubtful Airtransat will refund my flight.

My flight was canceled for COVID-19 back in March of 2020. I was approved for a refund, but they refunded to a card that was paid off and closed. My bank refused the refund, so the money was sent back to Air Transat. Air Transat refuses to provide me with a refund through another route, they have stopped answering my chat messages, and "coincidentally" my calls are now dropped every time I call customer service. They had told me getting a letter from my bank confirming the refund was refused would help. I sent the letter via email to the correct address given, checked in two times since, and still have not received a response there either. They have essentially blocked me on all avenues of communication, even though I was never rude or confrontational.