Airtransat Bewertungen 

Wow what a bunch of losers working for this airline, tin pot dictator on the gates wouldn’t let my girlfriend ( a Canadian citizen bored a plane home to Canada) saying she didn’t have the correct documentation. She had a British passport and her Canadian citizenship card. ( she previously had a Canadian PP but couldn’t renew it due to the debacle in Canada renewing Passports after covid. So Airtransat doesn’t recognise British passports anymore???

I’ve traveled with this airline on a roundtrip from Madrid to Montreal and all I can say is I will never fly with them again. They lost my luggage on a direct flight! They advised me to check my handbag at the check in point saying that the airplane was full and that I may have to check it in anyway at the boarding gate. So I followed their advice and guess what, I arrived to Montreal and they had lost my luggage. My bag arrived to Madrid 9 days later, and it hand a grip broken and my toiletries bag had been stolen.
What’s even worse, the airline is bound to reimburse you for the expenses you incur while you are without luggage. Their policy states they will reimburse you up to 50 CAD/day for each day you don’t have your luggage with you. Well guess what after more than 2 months of claiming less than 300 CAD for the expenses I had during my trip without my personal belonging, I haven’t heard a word back from them. I’ve reached out to them like 5 times in the past 2 months and they are simply ignoring me. So at this point I assume they will simply not reimburse me any of the expenses.
If you fly with this airline expect your luggage to be lost, even on direct flights, and don’t expect any compensation for the trouble caused yo you.

Wish I could give zero stars. abysmal airline with abysmal staff conduct from check in to in-flight. Robbing people by lying about baggage size, forced me to pay £65 for tge smallest suitcase ever because it did not COMPLETELY GO DOWN into the ridiculous cage they have constructed. And I have been using this suitcase on all flights including this disgusting one for 4 yrs. Conning people into paying for their poor business. Saw others on the plane with larger suitcases. Definitely racial profiling.Won’t be flying again.

They only accept credit cards (not debit cards), so it's impossible for my wife to use this airline as she doesn't have a credit card.

I can't pay on my card for her as the card is needed at check in (and I'm not going this time).

It's credit card only on the flight too, so forget food & drink if you don't have one.

I have frequently seen reviews about AirTransat’s “horrendous customer service”, but have never needed to contact customer service before on the many flights we have flown with AirTransat.

The first time that we needed to contact customer services for a basic itinerary change, it became clear as day. I have literally never known such bad customer service from an company, never mind any airline. The customer service is completely and utterly useless.

It pains me to say it, since Transat are the only airline flying from our local airport to Canada, but I will never use Transat again.

Instead, i’ll be taking a 4 hour drive to Heathrow, and flying with Air Canada.

Seriously, AVOID this airline. Don’t end up in a situation like I did, it’s simply not worth it, even if you don’t think you will have to contact customer service.

To be fair to them, everything else about the airline is fantastic. Customer service is a basic thing, and they can’t even get that right.

WORST customer services ever!!!!
I had to cancel my flight as my father passed away suddenly. I was refunded around £500 for tickets I paid £1195 for. I eventually found an email address which is largely hidden on their websites and email confirmations to get a hold of customer services.
I have tried to get in touch with customer services as I have not had a reply back over the last 2 weeks.
There is ZERO customer services from this airline. AVOID like the plague!!!!!

Terrible customer service.
Impossible to call by phone.
No email contact
Used to be good value for money. Not anymore.

Flight cancelled, no communication, delayed for more then 4 hours. Can't reach anyone in customer service, can't check-in online. Worst service experience I've ever had.

Bunch of scammers.
Great prices offered on their website but impossible to book. 8 different credit or bank cards tried, all approved by card company but rejected by Air Transat.
Useless - avoid like the palgue!

Be prepared for long waits when trying to phone their contact agents in the UK. Ensure NO mistakes when booking online. They took £75 per flight to cancel a booking 3 weeks in advance. Still at least I got some money back! Cassandra was helpful.

Just like Ryanair, people SAY they will never fly with them again. BUT they do. REASON: PRICE. (One of the 7 Ps of the marketing mix) 😂

Do not again use this airline you will regret it
Consumer regulators should intervene nationally or Internationally and get them to provide customer support and answer complaints, do not book with them

Asked for the refund for the flight when refund was an available option,5 months have passed no email back, no phone call but literally they do not care whatsoever. Customer service phone number does not have an option to talk about refunds. Obviously . Avoid.

I purchased 10 tickets and have a small problem with check in. It is about 48 hours nonstop I am trying to contact with customer service. Yesterday I was 4 hours and 20 minutes on hold and at the final nobody answered.
Today I waiting for more than two hours, still waiting!!!
I sent few sms via Facebook messenger, same: not answer!
I have never seen a business like this!!

I booked a flight for the first time with air Transat and was worried after reading reviews but it was actually a smooth experience. I never needed to contact them so that may be why I didn’t have any issues. I was able to check in online and choose my seat at no extra cost. The flight was comfortable and the crew was very helpful. There is a meal included for flights to and from Europe. The price of my ticket was very competitive and it was a direct flight. I will 100% use them in the future.

If I could leave negative stars I would. It was the worst experience I have ever had. They are not willing to work with you at all and take your money any chance they get. Not only were the employees checking us in useless but so were the phone lines. We had to prior notice of vaccination requirement and had to miss our flight. We were told that if we called the customer service number they would help us rebook with a small fee. After being on hold for 10 hours I was finally able to talks to someone and they let us know that they would not do anything and we would have to book a whole new flight. Terrible experience, never flying with them again. KLM is way more helpful and care about their customers. Would not recommend!

Voicing what other reviewers have said, Air Transat call centre/customer service is non existent. After waiting for hours, you still don't get a chance to talk to anyone. The option to add a suitcase before 24 hours so you can pay a little less was impossible to achieve on their website or app. I have been on the phone with them for 1h30+ and did not manage to speak with anyone. In my flight to Toronto from London, the cabin crew pointed out I could speak with the Air Transat people who would be waiting at the gate. I explained my issue about adding my suitcase for my return, and their answer was still you need to call this number, and they would pick up this Canadian number in 15 minutes. I said I couldn't call from Canada because I don't have a Canadian phone, and asked to call from theirs - of course the lady looked at her colleague nervously smiling and told me she wasn't allowed to do so. When speaking to people in the check-in area, they explained in most areas they are sub-contracted employees from Air Transat and they cannot help with anything else than paying for your luggage when you get to the airport 2h before your flight. It is IMPOSSIBLE to speak to anyone to sort out your problems - AVOID AT ALL COSTS!
Additionally, how ridiculous is it to charge extra for luggage on a trans-atlantic flight?
Furthermore, food in the plane is stingy and borderline inedible. Kudos to the cabin crew though, working in the s****y environment I am sure they put up with every day, they were quite lovely.

Sunday night here we left Canada on Wednesday, our luggage has yet to arrive. Transat knows where it is but still won't send it and their customer service is no longer communicating with us. I e pect we're looking at a law suit, but their fancy lawyers will win...

Zero stars. Customer service is absolutely useless no one is helpful. They made a mistake on my booking and now will not rectify it because they do not have a record of my conversation with the agent. It makes no sense. Eventually they use the it's policy we can't do anything. Unacceptable.

Tried to call them dozens of times over the past month and they simply never answer their phone. Not been able to speak to a single person, despite waiting hours on the line. Contacted them via social and they say you have to call to make changes and that's the only number. Don't even know if they actually exist. It's cost me hundreds of dollars now in phone charges and increased prices. Would complain, but they tell you to call...AVOID AT ALL COSTS.

Travel agent cancelled my ticket due to covid and should have credit. Air transat didn’t process it. Don’t answer phone to agents or customers. Absolutely diabolical. Never use it