Airtransat Bewertungen 

Paid £125 for an extra leg room seat, London to Montreal was told on boarding the plane that it was not available, no reason given and had to fill in a claim form that could take up to 30 days. Nearly 60 days later I have heard nothing and cannot call or email to chase up. Tried chasing up through Instagram but again no help what so ever they just advise you have to wait.

I arrived at Toronto Airport for a flight to the UK only to find that my visa had expired and I had not the faintest idea how to renew. A young lady by the name of Ramandeep volutered to help me using my phone and did so. I felt the stress fall from me with every tap she made on my phone and she completed the renewal for me. I do not write reviews but feel compelled to do so in this instance. I consider her a steller employee.

1/5 – Good cabin crew, but a terrible experience everywhere else

I really wanted to like Air Transat, and to be fair, the onboard cabin crew were good – friendly, professional and helpful. Unfortunately, that is where the positive experience ended.

Our recent trip with Air Transat was one problem after another.

We experienced flight delays, a significant downgrade to our paid-for Club Class seats following an aircraft change, and considerable frustration trying to resolve the resulting issues and compensation. What should have been a straightforward holiday journey became an ongoing battle to get basic information and assistance.

And then, on our return, two of our checked bags went missing.

At that point, the experience went from frustrating to completely unacceptable. After everything else that had happened, having two bags missing was the final straw. The real problem is not simply that luggage can occasionally go astray – that can happen with any airline – it is the lack of confidence that there is anyone taking ownership of the problem and properly communicating with the passenger.

That is my biggest criticism of Air Transat: the onboard team seem to be doing their job well, but almost everything around them is poorly managed.

An airline experience isn’t just the hours you spend sitting on the aircraft. It is the booking, communication, check-in, seat allocation, reliability, baggage handling and, crucially, what happens when something goes wrong.

On those measures, Air Transat has been extremely disappointing.

We travelled to Canada expecting a great holiday and, thankfully, the holiday itself was excellent. But Air Transat created unnecessary frustration at both ends of the trip.

Would I fly Air Transat again? Based on this experience, no.

The cabin crew deserve credit, but good onboard staff cannot compensate for repeated failures in the wider customer journey.

Overall rating: 1/5.

Een complete reisnachtmerrie – wat een gebrek aan communicatie en hulp

Onze ervaring met Air Transat was ronduit teleurstellend.

Onze vlucht van Lima naar Brussel verliep volledig anders dan gepland. De vlucht vertrok uren te laat en door problemen met de vlucht werd er onverwacht een tussenstop in Montego Bay ingelast. Uiteindelijk liepen we ongeveer 13 uur vertraging op en misten we onze aansluiting in Montreal.

Wat ons vooral enorm tegenviel, was de gebrekkige communicatie en begeleiding. We zaten uren op de luchthaven zonder duidelijke informatie over wat er zou gebeuren. Er werd geen degelijke hulp aangeboden en zelfs de foodvouchers die we uiteindelijk kregen, werkten niet. We moesten zelf maar uitzoeken hoe we verder konden.

Maar het werd nog erger. Uiteindelijk werden we via een alternatieve route naar Europa gestuurd en kwamen we in Nice terecht. Ook daar was er opnieuw een aanzienlijke vertraging. We hebben daar uren gewacht zonder dat er iemand van Air Transat aanwezig was om ons te helpen of duidelijke informatie te geven. Geen fatsoenlijke maaltijd, geen begeleiding en nauwelijks communicatie.

Voor een gezin dat duizenden kilometers van huis is, is dit bijzonder frustrerend en stressvol. Een vertraging kan gebeuren. Technische of operationele problemen kunnen gebeuren. Maar de manier waarop Air Transat met haar passagiers omging, vinden wij onaanvaardbaar.

Na thuiskomst hebben we daarom een officiële compensatieclaim ingediend voor onze vier passagiers. Zelfs daarna bleef het lang stil en moesten we zelf achter de zaak aan.

Wij begrijpen dat luchtvaartmaatschappijen met onverwachte problemen te maken kunnen krijgen. Wat wij niet begrijpen, is dat passagiers vervolgens aan hun lot worden overgelaten.

Voor ons is Air Transat dan ook absoluut geen aanrader. Hopelijk neemt de maatschappij haar verantwoordelijkheid en verbetert ze vooral haar communicatie en passagiersbegeleiding. Want een vertraging is vervelend, maar een gebrek aan hulp en communicatie maakt de situatie vele malen erger.

Onze ervaring: zeer teleurstellend.

Wish I had read the reviews before booking. From UK I needed to cancel the return leg of a flight and rebook. Issue number 1 had to contact a call centre why in this day and age ? Issue number 2 the call centre agents were offshore, the line was very poor and their communication skills were not the best. I ended up just cancelling the return and will rebook with another airline. The whole experience was like going back 20 years. I will not be using this lot again.

They cancelled my flight - just because they got a new one after 24 hours, they said it was okay as it was due to "safety reasons" - no payment, nothing. I spent additional close to 600 CAD for an additional night of hotel food etc.
Please avoid at all costs - as you can see this is a common experience with all people.
Also after baggage etc. they are not cheaper.

Will never fly with them again. Customer service awful, food awful.

Zero stars. 4 hour delay, I’m entitled to compensation but they have not acknowledged my emails over a week on. I had to stay in a hotel because as a result of their delay I was stranded, so I incurred additional costs. And worst of all, I lost a day with my sick father. I’ve written to them 3 times, and no one has even acknowledged my emails. This is truly below par. I expected more from a Canadian company. I am entitled to compensation and will not rest until I receive it.

Belachelijke service en bizarre ervaringen gehad bij Air Transat. Allereerst een vertraging van 2 uur, daarna horen dat het vliegtuig een uitwijking gaat maken voor een tankstop. Vervolgens wordt er 4 rondjes gevlogen om vervolgens te horen dat er doorgevlogen wordt naar de eindbestemming. Toch wel genoeg brandstof? Waar slaat dit op? Als je al twijfelt of je vliegtuig genoeg brandstof heeft voor een vlucht, dan is het tijd om te kijken naar vliegtuigen met een groter actieradius. Kost wat meer maar dan heb je ook wat.

Vervolgens annuleer ik een tweede vlucht die ik had geboekt via Air Transat in de toekomst. Dit keer met de optie om te annuleren. Verzoek ingediend en dan wacht ik 10 dagen op me geld. Niks ontvangen. Ik bel met klantenservice om te horen dat ze me heen- en terugvlucht hebben omgezet in een voucher ipv geld. Ik heb hier nooit en te nimmer iets over gehoord. Er is niets gecommuniceerd. Ik kreeg te horen dat dit gebruikelijk is maar het wel zal lukken om geld terug te storten hoor. En ja hoor, binnen paar uur kreeg ik mijn geld terug.

Echt bizarre gang van zaken en het bewijst maar weer eens wat de nadelen van een verschrikkelijk budgetmaatschappij zijn. Ik vlieg voortaan met KLM of Air Canada als ik vanaf Europa richting Noord-Amerika moet. Nooit meer Air Transat.

I got the Air Transat from Gatwick to Montreal. It was £700 return in economy, so I was not expecting much.
Everything about the check-in, the flight, and the staff was exceptional.

From check-in which was done all electronically to the bag drop it was all so easy and frictionless. The staff were very friendly and helpful.

Getting on the plane was also easy, both flights left on time and the crew on board were so helpful with everyone. Even the people who carried large hand luggage.

The food was also good after take-off.

The in-flight entertainment was ok not with the biggest movie releases, so it forces you to watch other interesting things produced by the Quebec film industry, which were amazing.

If I flew to Canada again I would fly Air Transat everytime. So pleased they also fly from Gatwick.

Best avoided.
Trouble with booking this mob, if you are UK based, is that if things change, getting in touch is a nightmare.
In my case they changed my flight to unsuitable times twice. First time they sorted it, and although time consuming I got through on the free toll number. Second time free toll wouldn't connect and there is no other way to sort an issue. Cost me £240 to speak to an agent who was worse than useless. They refused to put me back on my original flight, despite having the original still on sale. I gave up and managed to cancel on line but they only deal with other issues by phone. Absolutely hopeless. Plenty other providers out there, Airtransat just not worth the hassle.

I am extremely disappointed with Air Transat. I purchased a flexible ticket specifically for the ability to change my return flight if needed. Shockingly, I was told flexibility only applied once — after that, no changes allowed. What’s the point of paying extra for “flexibility” if it isn’t truly flexible? Customer service was dismissive, unhelpful, and offered no real solutions. As a frequent traveller, I have never had such poor treatment from any other airline. Save yourself the headache — if flexibility and customer care matter to you, do not choose Air Transat.

I attempted to book a flight from Amsterdam to Toronto with Air Transat. I was charged twice — once for €346 and again for €567 — but never received a ticket or confirmation for either. I received no notification that the bookings had failed.

Only days later did I discover that both bookings had been cancelled and refunded. Because of this delay, I was forced to purchase a last-minute KLM ticket for €758.58 — more than double the original cost.

Air Transat refused to accept any responsibility, citing "price fluctuation" as justification. Their customer service showed zero accountability for the failure of their booking system or the lack of communication. I'm now pursuing a formal complaint with the Canadian Transportation Agency.

This experience was frustrating, time-consuming, and expensive. I would advise others to think twice before relying on this airline's booking platform or customer support.

a major airline that is genuinely running actual scams of its customers. they claimed I hadn't paid for my additional baggage, I politely showed them multiple pieces of evidence that demonstrated I had more than one piece of baggage paid for, they ignored it, brought over a supervisor who threatened me. They skinned me of $137 CAD. I lodged a complaint in which they acknowledged they had overcharged me but still refused to give me the refund because the employees didn't give me a receipt. The whole thing felt like an orchestrated calculated attempt to wrongly skim some of its customers of their money. Not to mention this airline is awful quality and feels like flying RyanAir except for 7 hours. I have reported them to the CTA for baggage fraud and I will never fly with them again!

Tried to book flights Madrid to Toronto over several days and ever time we got to the payment page it came up with transaction error, phone customer service. When you phone customer service, the call gets answered and then cuts off.
N

Lost luggage multiple times over the past year. Unhelpful and rude staff. They just don't care.

Save yourself from this Airline.

Before flying with this company , please read below my situation. I am still waiting for a reply... since August 2023.

Dear Customer relation team

I am writing to you today to complain about my recent flight to Canada from Europe using your airline. Please note this is a summary of the situation. If further details are needed by anyone I will expand.

The situation is as follows

I purchased a packaged flight and hotel deal from lastminute.com for a friend’s wedding a few months prior. When the transaction was completed I had noticed that my name had been abbreviated by an internal webpage error.

I contacted last minute.com immediately to rectify this and they had informed me to send my passport details to them so they were able to action the name change. The next day I was told that this could not be possible due to the airline. I was horrified that this could not be done as I was in jeopardy of missing the wedding. Lastminute.com opened a case and this was escalated to the complaints vip team. They had explained that I would need to contact the Air Transat team and explain to them the situation. As I was in Europe I was unable to call so I decided to speak to them via chat and an Air Transat assistant said that it was possible to change the name but it needed to come from the lastminute.com’s agents. I had informed Air Transat that I was told to by lastminute.com to contact them as they could not do it. I was sent back and forth between both companies a numerous amount of times which was extremely frustrating.

My fiancé (who was the other passenger on the flight) contacted Air Transat by telephone as the situation was getting out of hand, causing sleepless nights every day and a high amount of anxiety. He was informed by the telephone agent who could not speak English very well, due to the supervisor’s only being able to speak fluently in French and knew some English, that we had a to pay for another ticket. We asked her to update my name on the existing ticket and she said she will do it but was strongly advised to buy another ticket. I was so upset that I had to pay over £1000 for another ticket, even though I had an existing flight ticket. I purchased the ticket and proceeded to wait until our departure.

I arrived at the airport and my passport was checked by an Air Transat rep and they printed out my boarding pass for me and shockingly it was under the first ticket name that needed the name change. This meant that I did not need to pay for another ticket in the end which was a waste of my money and time- I was nearly in tears. I was able to board the plan under the name that I wanted to change and have my boarding ticket show this. I was so frustrated because this meant I had wasted money purchasing another ticket that was not needed, which was advised by Air Transat previously. I told the Air Transat representative and he said I am due a refund as there was no way I should be travelling under two tickets. He gave me this email address to contact you for the refund and was not happy that this had happened to me. He offered his sincere apologies.

I have attached my ticket confirmation that I would like to be refunded for and have included the names of the two tickets and the flight information below.

First Flight Ticket Information (From packaged deal): (asteria used to disguise name)

Hei D**

Second Flight Ticket Information (The one to be refunded):

H**** D*****

Amount to be refunded : £1084.00

I would like to be contacted immediately about this matter and have my money returned.

If I do not hear from you, I am going to open a case with my credit card company and have this money retrieved as I was misled and have proof and will seek legal advice. Let me know if you need anything else.

I want to complain about all your emplo­yees , starting from the airport, service on the plane and ending with luggage.
We were on holiday with my family, me, my husband and two children to Canada
My sister gave us a set of 11 pieces of frying pans, a gift for the new year , since this contains glass we took in our hand luggage. We we­re told that the box doesn't fit in the.­.. And we split it in other bags. Then the guy took this bag to the luggage comp­artment, I didn't un­derstand the reason.
When we arrived at home, I noticed that it was missing one frying pan, (left 10 pieces) it had been stolen.
On board the plane, stewardes were rude and very impolite to us. She dropped a shoe on my head , wh­ich was on the top shelf, and didn't even apologize. She con­stantly warned me not to use the phone (I watch a movie), and doesn't allow oute­rwear to be stored on the top shelf . I think that for such a ticket price it mu­st be a good service.
We fly often but I have never seen anyt­hing like this.
And the most import­ant thing was that it shocked me when I got my luggage, my suitcase was broken .
I want to know what happened with the frying pan ?
I want to know why people like this are working with people, they must be polite and gentle? Why did they take my hand luggage to the lugga­ge compartment

Not a great experience. Do not fly economy with this airline. Small leather seats with less leg room than a Ryan Air to Spain. Just travelled from Manchester to Toronto it was horrendous. Next leg was with sister company porter airline to Edmonton. Also bloody awful. Unfortunately while in Canada my wife had heart attack. Although we asked for assistance and was willing to pay for extra leg room and was promised this the return flight was more horrendous. Never again with this airline. !!!!!