Airtransat Bewertungen 

Refused refund when no service provided. This is the same as if I were to get on a flight without paying and said that it was my 'policy' to fly without paying. They would never stand for it so why should we. Pathetic the way they are allowed to get away with stealing from ordinary people.

Only got one star because I could not select zero. Do not use! No refund for cancelled flights contravening EU law and behaving illegally with customers money. Avoid at all cost.

Original flight scheduled Toronto/ Barcelona in June 2020. Possibly my wife and mine last trip outside Canada due to her worsening medical conditions. Flights cancelled due to COVID and I plead my our case to Air Transat that it was not likely we would be able to ever use travel credits. Standard response that this is company policy. If I could give 0 stars, I would. In what other industry are you allowed to keep money for services not rendered? I guess as long as your CEO's and execs get their big, fat bonuses at the expense of the paying customer.....

Cancelled our flights due to a business decision almost as soon as we booked them. Tried to give us credit rather than a refund. Will never dream of flying with them again

Shocking customer service. We are waiting for a refund from July through a travel company which we are legally entitled to as flights were cancelled by the company!!!

Just a devastating experience. Airlines are non-exempt from breaking aviation laws however Airtransat appear to think they are the exception. Inflexible, poor communication, unhelpful responses. If one airline deserves to go under during 2020 it should be this one based on the state of their customer service.

Dreadful business who are blatantly breaking EU law. Rude call centre workers who defend breaking the law by saying it is company policy. It’s worrying when a large corporate believes breaking the law of any state is acceptable and believe they will get away with it.

Despite Frustrated Contracts Law and EC regulations, Air Transat continues to refuse to give me a refund. I am under financial hardship as a result of COVID and the airline doesn't care. Don't fly this airline. There are too many others granting refunds and running a people-first company while they simply refuse to do the right thing.

Breaking the law by refusing to refund my flight. Would never book with them again.

Thieves.they cancelled my flights and issue vocher even without notified me. They didnt mention any email adress and have vey bad waiting phone lines on one answer.

I’d give 0 stars if possible. They cancel your flight, refuse to refund passengers which is illegal (EC261/2004), and Only offer vouchers valid for 24 months. Many of their European flights are seasonal which actually only gives you 6 months to use them.
Unhelpful customer care and no direct phone lines for complaints.
My flight was Dublin to Toronto return. Avoid at all costs!

Cancelled our flights this summer -not even due to COVID but because they made the decision not to fly our route. Refusing to give refunds even though they legally have to- do not give them your money!

Would give zero stars if I could.
Most fraudulent company around. Steal your money, cancel your flights and refuse to refund in total disregard of the law.
Appalling customer service; ignore phone calls, emails, tweets, facebook messages etc.
NEVER USE THEM

The absolute worst! Not only do they refuse refunds and break EU law, then have a change of heart and interpret the law how they wish! To top it off, they refuse to deal with customers that have not booked directly through their website, regardless of the product being in their name!

Booked flights in June 2019 to fly to Vancouver from Gatwick in April 2020. The flights were cancelled due to covid-19 and unlike all of the other airlines operating in the UK, AirTransat have categorically refused to refund customers for the cancelled flights. They are changing flight dates, forcing people to accept the new dates or get a voucher. Pretty good money maker for them, an 'exchange cash for voucher' scheme. Individual vouchers (which we haven't recieved by the way) allocated to each person, rather than as one voucher for the total cost. All designed for AirTransat to keep as much as your money as possible. They even have the audacity to suggest 'claim off your insurance if you want cash' knowing full well that insurers don't pay out because it is not their responsibility to fund AirTransats refund obligations.

Despite being told by every single organisation, consumer rights group, bank, Citizens advice, Transport ministers office and regulatory bodies that we are due a FULL CASH REFUND, AirTransat seem to think this doesn't apply to them and they can carry on stealing money and sitting on a tidy sum.

It is in the hands of the regulatory bodies to do the right thing and sanction them for their appalling behaviour, we are in the process of claiming the money back from our bank.

I will never book with AirTransat again. Would rather pay twice as much and fly with BA.

Check out the most recent MSE travel survey for further clarity, 0% of respondents complaining about AirTransat had received a refund that they are LEGALLY ENTITLED TO.

Booked to travel this year for a very special family reunion as I was told that the service was second to none. Got notification that they had changed my flights and shorten my holiday. Either had to except it get a credit note. I have requested refund several times as I have no need to travel next year and customer service has been appalling. Also, why is credit notes issued to individual travellers. I certainly wouldn’t recommend this company to anyone. Come on Airtransat, do the right thing.

AT cancelled Manchester to Vancouver flights 3 days after booking. Fully refundable tickets and their own fare tariff says if they cancel customers can have a refund, even if force majeure, just no compensation. Requested refunded on the phone, via Twitter DM and by email. Told to take a voucher or claim on insurance. Was told they have lawyers who say that EC Regulation 261/2004 doesn't apply, which is cobblers. Would give a negative score if could. So don't trust this airline, if they can't be good to customers how can we trust them to fly safely?

The tale is familiar as you read virtually all the appraisals on this website.
Air Transat cancelled return flight from the UK to Vancouver in May and refused to reimburse monetary value by method of original payment - in my case Credit Card. I did not accept their Vouchers and insisted that they comply with EU regulation 261/2004. They tried to distract with baloney about the CAA and force majure which was totally irrelevant. Successfully claimed back via Section 75 of Consumer Act (Credit Card). Sadly the Canadian government are not backing their own citizens on this matter. - disgrace. They do not deserve to have an operators licence. Scammers and Crooks.

i would give 0 if there was an option. absolutely disgraceful. they cancelled my flight from london to toronto and put staggered vouchers in my email which i did not authorise. they have ignored the laws and are not issuing refunds even though their terms and conditions clearly state they give refunds. they have taken their contact details of their sites so was nightmare to try and get some communication back from them. and they totally ignored my request for refund. have initiated chargebacks through my bank to recover money that belongs to me! will never fly again rather pay more or do indirectly than fly with these. hope they lose their customers for the way we have been treated!

Please take note that this company does not care about its customers and takes your money and runs. Please check out the reviews and go with a company that cares for their customers even if they are a little more expensive. Air Transat do not deserve our custom.