Airtransat Bewertungen 

I purchased a flight with Air Transat last August (2019) to fly from Gatwick to Toronto July this year.
On June 20th I received an email from them informing me there had been a change to my flight reservation.
I was given these 2 options
1-Accept the new itinerary. In that case, no further action is required.
OR
2-Refuse the new itinerary. In that case, your reservation will be cancelled, and a future travel credit will be issued for the value of the amount received on file. The credit is valid for 24 months after your original return date.
In order to register your refusal, please click here.

I replied to the email saying I did not want either of the options & that I wanted a refund. I received an automated reply saying they would respond within 72 hours.
I have had no reply from Air Transat to that email.
They are totally refusing refunds on flights
I certainly wouldn't recommend this Airline to anybody

I would actually give no stars to Air Transat if it was an option.
My comments are the same as others I’ve been reading on here and elsewhere.
This company have taken the law into their own hands and refusing to give customers who’s flights they have cancelled a refund. They are using our money to prop up their business.
Customer service is non existent.
They should be ashamed of themselves. Stealing people’s money.
We flew with them regularly over the years but never again. They surely would rather retain loyal customers who return to their services year after year than lose them forever.
They have the money. They should do the right thing and offer refunds. Instead they choose to take their chances breaking the law.
There is a lot of bad feeling towards Air Transat out there.

As others have already said, Air Transat have decided to retain their customers money during the corona-virus crisis. On top of this they've received Canadian government money to keep running their operation.

Both the CTA and CAA all recognise that whilst issuing vouchers for cancelled flights COULD be a solution, it doesn't negate the legal duty to refund if requested, under EU legislation and Canadian consumer law.

In the past, Air Transat used to be an exceptional airline, but from flights I've taken with them over the past couple of years, they're now nothing special. The food quality and portions have reduced, whilst the ticket prices have risen.

Normally, I'd say they're just about average, but their lack of customer empathy during the recent pandemic would see their rating drop to bad, in my opinion.

Save your money, spend it with another airline. You'll be better off if a similar situation arises.

There was a time when I would recommend AirTransat to my Canadian and British friends. Now, I will tell them to steer clear of this company. They are ignoring EU regulations that requires them to refund the money to tens of thousands of us due to the Coronovirus Pandemic. They refuse to budge despite a bail out scheme from the Canadian government. Propping themselves up on the backs of their customers is unethical and disgraceful.

Hopefully someone sees this before booking with them. Was treating my parents to a wedding anniversary gift to Canada for 10 days. Booked with air Transat as they seemed good. They cancelled the flight and REFUSE to give me a refund, I have stated that its the law to provide one but they won't entertain the idea and send generic emails as they aren't reachable by phone. Please don't use this company, they are a NIGHTMARE to deal with if something goes wrong. Zero customer service

Not to be trusted. They took my money that I gave them last year in September for a trip in July that they cancelled and they refuse to refund me or call me back. DO NOT book with them. Book with a European company do not book with Canadian companies period.

Worst airline ever!! Total disregard for their customers & the EU laws! Give your customers the refund that they deserve and what the EU LAW STATES IS LEGAL TO DO SO!!!!! Something needs doing about this company!

Very poor customer service. One blunt email advising flights cancelled, no refunds and that I'd have to accept credit vouchers. Vouchers issued per person so not to the one who paid and can only be used per person. Under eu271/2004 they are obligated to provide a refund if vouchers not acceptable but are refusing. You cant get through to them either no doubt due to the number of upset customers 5 hr+ queue and no direct email address. Have to DM via Facebook or twitter but only get automated replies which are no use. Very cross with their attitude using customers money to keep the shareholders happy.

DO NOT TRUST THEM, they have $4500 of my money which by EU law they should return but are ignoring. They are also still selling tickets knowing they cant get you to your destination then cancelling a few days later offering no cash back just useless vouchers, this is nothing short of a scam, if you want to use said vouchers you will have to pay more if prices go up and if it's less you lose the balance! How is this fair or legal. Can we give them a zero?BUYER BEWARE.

Unscrupulous operation. Refuse to refund flights THEY cancelled due to Covid-19 outbreak, in breach of their own terms and conditions, and European Law (EC261).

DON'T EVER BOOK WITH AIR TRANSAT.

They will not issue refunds for cancelled flights even when obligated by law.

They won't address the legality of the situation and are treating our money like an interest-free loan.

The company is a scam and your money is not safe. Book with another airline at any cost.

A very unscrupulous company will not comply with EU law and offer refund for flights they cancelled

I booked air transat direct for a return flight Dublin to Toronto. I read their terms and conditions and agreed to them however Air transat cancelled my flights and now say that although their terms and conditions clearly stated that if THEY cancelled my flight I would be entitled to a full refund they were now saying that they are not going to do that. They were decided that they weee going to break their own rules however not only that because this airline flies from a a European destination I am further covered by European law for a full refund if they cancel, they agreed to this European law to enable them to fly from those countries but again Air Transat have decided that they are not going to abide by that law either and simply do what they want. So do not book with this airline as they blatantly refuse to follow either European law or their own rules and conditions. So what other rules do they break makes you think doesn’t it? Once you have handed over your money it is gone. DO NOT BOOK WITH AIR TRANSAT.

Air Transat are crooks, I booked my flight in May to travel in July to Toronto with my son, we are trying to get back home, my other kids are there. They cancelled the flight by email and will not issue me with a refund and I cannot afford to buy another flight with an alternative airline and a voucher is no good to me since they have cancelled all flights to Toronto until April 2021, I want my money back because I need to get home and they won’t give it to me.

We are in the same boat as lots of other people. Why can you not do the right thing Air Transat and give a choice of credit or refund. Canadian Affair who we booked through say our contract lies with you.

Sadly the company is not abiding by EU law on COVID related cancellation of flights. They only offer vouchers.

Terrible customer service by claim my booking credit refund, I spend 2 hours on hold by phone call and they didn’t pick the phone 😡

DO NOT BOOK WITH AIRTRANSAT. They have cancelled my flights twice now and can not guarantee a flight will go to my destination again. Their flight credit is useless to me as I will never book with them cause they can't guarantee they will fly! Customer service is terrible and unhelpful and they will not provide a refund. Credit is fine once but when it's twice that is not acceptable

Why can't you choose no stars? Having to provide a star really grates. As you will have guessed, these robbing *********** have refused a refund for our cancelled flights. Add to that then the first voucher I recieved was for a named passenger and not myself who paid for the flights, so not only do I have to re-book I have to take the same bloody people. How many honest firms do you know that don't give you an e-mail address to respond and don't have one in their contact details. Avoid like the plague. Also if the takeover by Air Canada goes ahead then WEST JET will be very busy

To echo what almost every other person has said about airtransat avoid flying with these crooks at all cost. They have just cancelled our flight from uk to canada scheduled end of September while at same time opening flights to similar routes. Predictably, airtransat are not offeing refunds and have advised to rebook. I will never fly with this airline again. TO ANYONE CONSIDERING FLYING WITH THIS TERRIBLE COMPANY AVOID AVOID AVOID. i intend to pursue this through the regulator and the courts if i have to to get a refund. Dont bother trying to get in touch on their telephone line. Ive been on hold for ages