AllDayPA Bewertungen 

435
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Just fabulous. As someone who find himself in multiple client meeting throughout each day the service streamlined enquiries coming in just made life easier.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have used AlldayPA for my call answering over two businesses for 13 years. I have never had a cause for complaint. The calls have always been answered professionally, as my company , and messages pa... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Excellent and professional team. Easy communication and engagement, set-up was swift and my call answering service was live in a few minutes. They maintained regular touch points to ensure that I was... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We’ve been using AllDayPA and the experience has been excellent. Setup was straightforward and completely hassle-free. Their team handles calls professionally and reliably, which means we never mi... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Callcenter
  2. Anrufbeantwortungsdienst
  3. B2B-Dienstleistungen
  4. BPO-Unternehmen
  5. Dienstleister für Unternehmensverwaltung
  6. Telekommunikationsanbieter

Über AllDayPA

Vom Unternehmen geschrieben

We provide highly trained UK telephone staff on a flexible basis 24/7/365. We are the only high quality UK based telephone answering service that answer calls 24 hours a day to passionate businesses within the UK who want to provide great customer service in an era when your business must always be available.

AllDayPA handles phone calls for businesses across the UK, ranging from small businesses to lawyers, accountants, professional services firms, doctors and a growing number of e-commerce companies.

We answer calls and emails 24/7 and offers a range of services including dedicated customer service lines, appointment booking, online order verification and diary management. It also provides bespoke solutions, such as emergency call-out lines.

Like many businesses across the country, AllDayPA has adapted to the changing needs of its clients, has expanded its customer service offering by introducing web chat, email and social media community management, as these social and online services supported by multiple SMEs and growing in popularity as the preferred method of contact.

If you are looking for the UK's best telephone call answering service to help support you and your team as you grow your business, please don’t hesitate to get in touch with us.

AllDayPA

Vom Unternehmen geschrieben

The UK's Most Trusted Telephone Answering Service
With over 20+ years experience in delivering excellent customer experience.

Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

435 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(435)

61 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Dead Chuffed

Really pleased with the service. Would highly recommend.

9. Juni 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Hattie,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

10/10!

Brilliant service which I am delighted to recommend. AlldayPA take the time to understand your business and handle calls with total professionalism. Seamless and efficient, freeing me up to do the things I really need to.

9. Juni 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Rebecca,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Fantastic team

Fantastic team! Got to know my business really quickly and have handled every call so far with complete professionalism and ease. Having my calls and messages taken care of has made the overall running of my business so much smoother. Wish I'd done this ages ago.

9. Juni 2021
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Antwort von AllDayPA

Hello,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

All Day PA are an invaluable partner…

All Day PA are an invaluable partner for my business, they took the time to understand our people and our business and became a seamless extension to the team.

9. Juni 2021
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Antwort von AllDayPA

Hi Carlos,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Would 100% recommend

Really pleased with the service I've received, will and have been recommending. Always professional and a huge help over the past few months. Thanks to the whole team.

9. Juni 2021
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Antwort von AllDayPA

Hi Dermot,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Excellent Service

I've been using alldayPA for 5 months now, excellent service, they have helped my business grow in this short space of time. I would recommend them to anyone.

9. Juni 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Taylor,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Free up some time

I’ve used this service for a couple of months now and it’s a great way to allow yourself to focus on what you need to whilst being very cost effective. Noticed on Instagram they currently have a trial option too

9. Juni 2021
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Antwort von AllDayPA

Hi Sam,

Thankyou for taking the time out to leave us a review.

We really value your feedback, please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Great service

Great service, highly recommended

9. Juni 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Bharat,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 1 von 5 Sternen

Paid but no account and being completely ignored

On the surface AllDayPA seemed a great choice for us, so we signed up in April.

We then had a query regarding data security that we that went completely unanswered/ignored via phone or social media. Especially concerning as it related to a potential data breach for which we were seeking reassurance or further information.

Now in June there's no sign of a response or our account being set up or our query, but we have still been charged for the first month.

We'll be moving elsewhere, but something is seriously wrong here and the lack of contact from alldayPA is disturbing at best.

8. Juni 2021
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We are an online ecommerce direct to…

We are an online ecommerce direct to consumer brand which has used All Day PA for our 24 hour answering service, the service has been excellent. I would not hesitate to use them, very professional and Phillip Williams our main point of contact has been brilliant. For any growing brand who needs excellent telephone support I would suggest speak to Phil!

28. April 2021
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Antwort von AllDayPA

Hi Robert,

Thanks so much for your fab review and for taking the time to share your experience with alldayPA. We'll make sure to pass on your kind words over to Phil.

We'd love to be of even more help to you if you ever need us - as a leading customer contact management service, we can help you manage your emails, social community management, website live chat management as well as your calls.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Great service

Great service - allows me to deal with leads when I have the time and space to fully focus. A godsend to small business owners thank you AlldayPA

17. März 2021
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Antwort von AllDayPA

Hi Sarah,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

I've only used Alldaypa for around 6…

I've only used Alldaypa for around 6 months. So far so good. My customers have been giving me good feedback when I've asked.

17. März 2021
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Antwort von AllDayPA

Hi Pete,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Alldaypa has been invaluable during the…

Alldaypa has been invaluable during the pandemic, allowing my business to continue with staff working remotely. Messages are sent if we are on the phone which is a lot better than an answering machine!

I will be keeping them on in the background once my office reopens

17. März 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Phil,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Outstanding customer service

Outstanding customer service and continue to reward loyal customers as well as new.

Highly recommend and better than their competitors.

28. Jänner 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Darren,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

I joined Alldaypa during the first…

I joined Alldaypa during the first lockdown to help my staff work remotely. Its taken the stress out of the call side, so my team can focus on the nitty gritty.

27. Jänner 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Sandra,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Excellent service

I have used the alldayPA service for a number of years which has helped me focus on growth rather than calls.
Knowing the phones will be answered, takes a weight off both me and the team and getting the messages via email means they are free!

When I have had the odd issue with billing or the odd wrong number Kathy and Sarah have always been quick to fix the issue which is always refreshing.

27. Jänner 2021
AllDayPA-Logo

Antwort von AllDayPA

Hi Nicola,

Thankyou for taking the time out to leave us a review.

Please don't hesitate to get in touch should you need any further assistance.

Regards,
alldayPA

Bewertet mit 5 von 5 Sternen

Phillip Williams has been amazing from…

Phillip Williams has been amazing from initial contact, to answering queries and explaining how to pass on further work. Would have no hesitation in recommending All Day PA and especially Phillip!

28. September 2020
Bewertung ohne vorherige Einladung
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Antwort von AllDayPA

Hi Darren,

Thank you for your review, it's great to know that you are happy with the service. We've passed on your kind words to Phillip who is delighted that you're satisfied!

Please don't hesitate to get in touch should you need any further assistance.

Kind wishes,
alldayPA

Bewertet mit 1 von 5 Sternen

Upfront charge leads to no service, no solution. Beware!

Searching for an answering service that could offer more than just message taking, we did a lot of research and landed on alldayPA.

We spent a significant amount of time and effort (and money) in the "set-up phase". The sales person called incessantly to chase payment following our initial inquiry and quote.

However, once payment had been made (required in advance) and all the information provided - all we heard was crickets.

We were promised to go live on 1 September. As of this writing, we are yet to receive any service. Plenty of excuses though. Said salesperson has vanished from the face of the earth. We were eventually told "Unfortunately, you have been sending emails to someone that is not in the office, nor is he expected back in the coming days."

Gee, thanks.

Surely someone should notice and pick up his work load? Redundancy anyone? Several emails and phone calls (including leaving messages with their central phone number) had no response.

Finally a web query elicited an email from - supposedly - the head of customer service, telling us "Looking at the notes on the account, the vast majority of the set up has been completed ..."

This is on 7 September. Are we meant to wait a week without an answering service to allow them to deal with staffing issues? We had secured an alternative solution in the interim (we had to) and now we are simply looking for a refund so we can all move ahead, but now they insist on first having a phone conversation.

Emails explaining that we are not interested in a conversation, just a refund and to put the matter behind us, went unanswered.

Calling him we were told "I am not at work right now, but I will talk to you at a time convenient to us both".

An absolute ridiculous approach to customer service. There is no service, and we certainly would not want to be a customer. We will pursue our refund through a Chargeback claim. Of course that is just more time and effort wasted on chasing after a company that seems to be running a scam operation.

At least, that's our experience.

Caveat emptor!

9. September 2020
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Needed a solution to manage calls…

Needed a solution to manage calls during this Covid-19 crisis and have to say that alldayPA have been excellent. Our account manager Joss has been very supportive and constantly looking at ideas to improve the product specifically for our business sector. Would highly recommend and they are providing a great value for their services also.

2. August 2020
Bewertung ohne vorherige Einladung
AllDayPA-Logo

Antwort von AllDayPA

Hi TJ,

Thank you for your review, it's great to know that you are happy with the service. We've passed on your kind words to Joss who is delighted that you're satisfied!

Please don't hesitate to get in touch should you need any further assistance.

Kind wishes,
alldayPA

Bewertet mit 3 von 5 Sternen

Employees

How are you operating during this lockdown, are your staff getting the 80% pay..

Thankyou for your response as for rating couldnt post zero stars and didnt want to post 5 as i needed the resonse first so now if i can i will re rate this

27. März 2020
Bewertung ohne vorherige Einladung
AllDayPA-Logo

Antwort von AllDayPA

Due to client confidentiality, it would not be appropriate to list the specific organisations (which the country is currently relying upon) to whom we provide our call handling services. Please rest assured, however, that our operations are still running 24/7 to support the front line efforts being made to ensure the well-being of the nation.

We're actually glad that you asked this question, as it gives us the opportunity to share an insight into the wide breadth of organisations we support. These include, but are not limited to:

Hospitals
Doctors Surgeries
Health Clinics
Funeral Directors (Where, by the way, our staff are already handling calls for COVID-19 related deaths)
Facilities Management companies that work for hospitals
Emergency Front line staff well-being
Government Agencies
Serious potential life-threatening calls

We are disappointed that you have decided to give us a 1 star review. We are extremely proud of our staff who are working tirelessly throughout this time. We, as an organisation, take our duty of care seriously. We have to consider GDPR, patient information and most importantly our staff well being - whilst still being there to support everyone that is putting themselves in the line of fire.

So in answer to your question, under government guidelines, we are still operating to ensure you that you and your loved ones are able to contact the organisations that we all sincerely hope you never need to contact. We have no plans to furlough any members of staff because the government has not asked us to stop providing our vital services, and until such time as the government wish us to close, our staff shall not be received 80% pay - they will be receiving 100% pay and continuing to support our clients.

Kind Regards,
Gareth Jeffery
Head of Customer Services

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