Altosoftware Bewertungen 

Ema Wheeler is my new account manager. After poor service previously, i have found Ema to be excellent in her communication and efficient in what she does, by far the best so far. She has always responded quickly and followed up with any requests. I am not one normally to leave a review but on this occasion Ema has deserved this one. I look forward to a continued pro active working relationship with Ema well worth the five stars.

Nasreen has been brilliant in helping out with any queries we have had as well as suggesting some of the partners Alto work with in order to make our work more efficient and save us money!

I have had an extremely positive experience with Jack on a number of occasions now. He is quick to respond and answers any queries knowledgably.
This week he has been picking up emails after 7pm on an evening and at 6.30am in a morning, which although is not expected, has been very helpful for me when trying to resolve a matter urgently.
I find him to be approachable and professional.

Ema Wheeler was extremely personable and above all helpful in assisting us in relation to improving our use of the Alto system.

Our account manager Jack is always on hand to help if we need it. Super quick responses, really useful advice, couldn't ask for more! Thanks

I've been a user of alto for almost 7 years now and find it very user friendly and easy to use. However, sometimes thing pop up where assistance is needed and our account manager Chris O'Mahony is always on hand to help guide us and assist where needed. Chris has provided great service to me and my colleagues - thank you Chris!

Chris is simply brilliant - always helpful, always on-hand and his knowledge of Alto is amazing.

Nothing is ever an issue and to make it even better for us here a Keenans, he's just a great guy.

Thanks Chris.

I dealt with Ben McLeod. He was excellent. Always very prompt with telephone calls and meetings, and my particular query was quite awkward, but he dealt with it very professionally and efficiently. Nick. Skitts Estate Agents.

recently asked for some assistance and have had 2 video sessions with Madeline that were very helpful and beneficial in resolving my queries and i was sent a recording to keep for my records which has really helped

Ben has been great in helping me set up my new PC. Nothing has been too much trouble and has always been to hand when required.

Ben has always been responsive, helpful and easy to deal with.

Ben has been fantastic to work with.

He is always on hand to help, responds incredibly quickly and genuinely goes above and beyond whenever we have an issue or query. On many occasions I've reached out directly to Ben with something that would probably have been better suited to Alto Support, but he has always taken ownership and found a solution much quicker than I would have expected.

What stands out most is his willingness to help. Nothing ever seems too much trouble and he consistently follows things through until they are resolved.

In an industry where responsiveness and problem-solving are so important, Ben has been a huge asset and a pleasure to deal with. I wouldn't hesitate to recommend him.

We required help with a data migration on extremely tight timelines. Ema Wheeler was exceptional and went above and beyond to ensure we was able to achieve the outcome we needed. We couldn't be happier with the customer service!

No contact telephone number for account holders
Customer service excruciatingly painful for the simplest of questions
Account cancelled at the earliest opportunity

Again, I find that I’m having to put another review on here because Support is not getting back to us
I have to stress!! I have been with this company since 2010.
That’s 16 years. I have supported this company with my business.
I believe in loyalty

However, I find the Alto has no real people to deal with your Support tickets in real time
Waiting over a week sometimes two weeks sometimes never getting a response back

This has been going on now for about three years and I’m literally at the end of my tether…
When you’re wanting to send invoices out for check-in, however the shared landlords ratios are not correct in the algorithms within Alto. It causes a major issue and your invoicing is wrong..
We shouldn’t have to wait four days after a check-in for this to be rectified. I think that that’s appalling.
Attention to detail needs to be something that Alto must agree they have the lack of!
And when a contact is finally made with you, they then tell you why don’t you try another company ? Why don’t you leave? “pardon”
Do you not think this a problem? Why should an agent be made to feel they are not supported !! when I am paying through the nose for a service that they are not getting?
I would like a full refund for the lack of real time support!!
Since you’ve got rid of the York office, Alto has gone downhill ..
I am really disappointed
And I think it’s about time you actually took me seriously..

A new Customer to Alto. I've had many items to address, nothing has been an issue. Responsive, informative and solution focussed. Victoria Williamson is an exceptional Account Manager. I feel anything is possible as a result of her account leadership.

Well done, great job.

We are currently in the process of migrating over to Alto. I recently had the pleasure of speaking with Madeline Faulkner, who was extremely helpful in assisting with my queries and also showed me ways to use the system more efficiently.

Nasreen is my agent at Alto, always responsive and quick to resolve any matters. I often recommend Alto and have always been happy with no issues over the last 6 years.

Ben has been a great help with helping me sort a couple issues we have had over the past few days.