Altosoftware Bewertungen 

I'm still yet to receive a call from the complaints team, my previous review has not been dealt with,

This company sadly doesn't have a good team you can call or speak to,

I wouldn't recommend anyone use this company if you require quick turnarounds,

I certainly wouldn't recommend using this company if you require a good system to comply with renters rights and processes, there not efficient enough to make it work

We are new agency looking to use Alto, given the lack of service if any I would strongly advise any new agency using this software for the time being there is simply no simple way to contact anyone, and the training is terrible, if only I shared the videos of the training we have had I think people would be astonished. The level of support is terrible. And if you are a company you are basically expected to learn from videos different staff have different learning styles and in this day and age where an equality is Paramount You will find your company is unable to provide training to suit your staff needs..

Further to Alto response below they haven’t tried to call me, this is an issue with Alto, they say things and don’t do it, if you really wanted to get through to a customer you would it isn’t hard !

We've been with Alto for the last five years, the software is great, and since Ema became our account manager, we've been able to get the most out of it.

Excellent service received from Ben so far. He explained everything clearly in our meeting and suggested some great process improvements for our business all of which were immediately followed up after our meeting with e-mailed documentation. Great to have a point of contact to refer to going forward.

Jack Holmes has been a fantastic help to our business.
He is very quick to respond to any query we have and guides us though any difficulty we face, with clear communication.
His response time is extremely quick. We are very lucky to have Jack as our account manager.

Jack is an excellent account manager. He's extremely personable and ensures he's always available to speak to me or will return my call within a satisfactory time should I need him.
It's a pleasure to deal with him.

With regards the APT changeover Jack Holmes has been very helpful and quick to respond to our queries.

Ben sorted a technical issue for me very quickly and professionally which meant we kept our clients happy too.
I'd also thank the tech guy who called me to talk through and sort the issue (apologies I can't remember his name) but he was really helpful and knowledgeable.

Ben Mcleod- Quick response times, clear instructions, great help.

Jack Holmes, our account manager, has been a real pleasure to work with. He is consistently approachable, knowledgeable, and quick to respond, and always takes the time to understand our needs properly.

His support and insight have made a noticeable difference to how effectively we use Alto.

During our rebrand we were supported by Fatma Kemal. Fatma supported us throughout the process ensuring a smooth transition providing reliable updates and regular communications as the changes were completed, great work Fatma, thank you

Ben has been a great help in resolving some issues we were having with the new RRA converter tool. Nothing was too much trouble

Super Quick Response, Thanks Jack, great service just when we needed it.

We have been using Vebra Alto for 10 years now and it’s by far the best all rounder software for estate and letting agents!

Chris O’Mahony who is our main point of contact is fantastic and extremely helpful.

Can’t recommend them enough!

Since Chris has been our account manager we've found help and support a lot more accessible so a big thank you to Chris. Thankfully he's quick to respond and manages to deal with our enquiries professionally and comprehensively.

Since having Jack Holmes as out account manager, contact with Alto has improved greatly. Jack is always quick to respond or escalate any issue that we have

I am not getting anywhere contacting support or getting through to anyone so maybe someone somewhere will read this. I have been using Alto for a number of years and its been "OK. Renters Rights Act, we're all busy I get it. But I am also trying to run a business dealing with REAL people needing to move and I am stuck on an issue regarding new contracts and the letting progression work flow. I contacted support 11 days ago and have chased numerous times by following up, creating a new ticket even trying the "priority" chat which no one answered so now I am stuck. You can't call anyone you have to keep submitting tickets which are being ignored.
Support has always been a bit slow well now it's non existent. If moving all my records to another CRM wasn't such a daunting prospect I'd be moving.

Ben is always a massive help.
Nothing is too much trouble

Met with Ben McLeod recently. Easy to discuss any queries we had and guiding us as needed to get the most out of our software. A pleasure to deal with.

Had a good chat about what was available to us to maximumise our use of Alto including a health check appointment and discussed training sessions

We’ve been using Alto for our agency under a fixed-term agreement at an agreed monthly rate. During the contract, we were informed of a 56% price increase. While we understand that software evolves and prices may increase over time, a jump of this scale during an active contract feels excessive and commercially unreasonable.

Our experience with Customer Operations was particularly disappointing. The response was firm and inflexible, with no real engagement on the issue — we were simply directed back to the terms and told the increase was non-negotiable.

It is also concerning that the contract and T&C's does not appear to place any clear cap or limit on increases, which effectively allows for significant pricing changes without predictability for customers.

As a result, we are now actively reviewing alternative software providers whose pricing structures and contract terms are more transparent and predictable.