Altosoftware Bewertungen 

They used to be good but now not worth it. Takes ages to get through to support. We sent a request to change our log in user email. No replies then three weeks later they do something and kick everyeone out and ask you to reset your password however we cant do that as we dont have the same email account despite emailing them.

Now you have to raise a ticket and wait forever just to even get access. The whole business is locked out!! Nice work Alto

Terrible signing platform. They created a completely wrong as signature for me and nowhere on the portal can I change the signature to a correct one.

It is like you are John and out of nowhere they made a signature for you which reads Mary and there is nowhete to change it

Absolute rip off & terrible service. We left Alto last year, giving the correct amount of notice as it had failed to keep up with changes in technology and other suppliers gave far better service and value money. Customer service is slow and they have no interest in helping agents with any issues. It was agreed at the end of our contract that a read only license would be kept open for 6 months so we could review historic data. Fast forward a year and Alto are claiming that we are signed up 2 more years. They have agreed to reduce this to one year as a “goodwill gesture” but have increased our bill for the remaining months by 230%! An absolute joke. Accounts never reply, apart from automated irrelevant circulars & chasers for money they are not owed. A complete con.

Alto does not even deserve 1 star, but unfortunately that is the lowest rating I can give.

My experience with Alto has been extremely poor. I purchased Zoopla services together with Alto, and I submitted my termination request in December 2025, with the contract due to end in March 2026.

Zoopla contacted me promptly within a day to confirm my cancellation. However, Alto failed to respond to any of my emails. Despite this, they later claimed that I did not provide approval and proceeded to extend my subscription until 19/06/2027 without my consent.

This is completely unacceptable. I have raised a formal complaint, yet no one has responded or taken responsibility.

Overall, this has been a very frustrating and disappointing experience due to poor communication and lack of accountability.

Complaint – Poor Service and Product Issues

The service provided has been extremely disappointing. The training feels outdated and does not reflect how the system actually works in practice. Once you go live, there is effectively no support, and the training becomes meaningless because it does not relate to real usage.

The Alto browser on mobile does not work properly. For example, you cannot easily select properties that are marked as for sale or under offer. When I contacted support about this issue (which can only be done via chat), I was told that I would need to manually search for each property individually. This is completely impractical, particularly when we have sold many properties on the same street over the years. We should be able to simply filter by the For Sale or Under Offer sections.

When I challenged this response, the support team said it was a “training issue” and ended the support session. This meant no real support was provided for a product that clearly isn’t working as intended. I even sent them video evidence demonstrating the problem.

This is not an isolated incident. In the past, support tickets have often been ignored or unresolved. Examples of ongoing issues include:

Properties showing no front photo, which has never been resolved

A client being unable to use Keyflow because it did not work

Merging duplicate clients from a sales enquiry does not work properly

Notifications when documents are signed do not work

The system has no back button, making navigation difficult

There is no reliable mobile app or mobile browser experience

Overall, the system is unreliable and the support provided when issues arise is inadequate. These problems have been raised multiple times without proper resolution.

Please let me know if anyone else has these issues with Alto?

I use Alto software have done for 2 years its a great system. The benefit for me is the support that the alto support team give especially Alf. Always helpful patient and informative. He is a great asset to Alto :)

I was left in a difficult situation when my lettings manager, who had been with the business for 3 years, left. I had only ever used Alto for sales, but was suddenly responsible for lettings which meant reconciling accounts on a daily basis. Alto was incredible and took the time to assist me with 'MANY' questions. Thankfully, I no longer need to contact them daily but when I do they are great. There is a gentleman called Alf who is amazing and stands out above the rest but the entire team are great.
Alto is constantly adding new features to adapt to any changes in legislation - I highly recommend this software, it is the best I have used in the 28 years of working in the trade.

We spoke to James in early December about Alto and were quoted approximately £165 +vat per month. We called up today, a month later to proceed with the software to be told the price has risen to £250 +vat a month.

The price increase is ridiculous, but more frustrating the fact that the Alto colleague we spoke to today told us that they were aware this price rise was coming.

It now forces us to begin further investigations into a new software to use wasting our time and money.

Extremely poor levels of communication and we have taken the decision not to proceed out of principle.

Integrity, honesty and Customer Service should be at teh heart of every businesses values .... maybe Alto need a reminder of this!

Please do not use Alto/Vebra - Expert Agent was brilliant in its time but the company are no more than a Finance company these days and there is no customer service, flexibility or consideration anymore. We miss EA and have had to move away. Just hoping to save another company our misery.

I am struggling to understand why Alto is ow forcing you to sign new terms of business after setting up with them in 2019.
The service is dripping, no call backs, no account manager has ever called me to discuss my account, I do hope this feedback will give you a nudge to ring me
ADM

It used to be very good software, but now they keep integrating more third-party services (or sometimes the same providers) and charge for every action, such as AML checks or signatures.

It feels like it is moving towards a “pay as you go” model focused on generating more monthly revenue, rather than being a fully managed, all-in-one solution.

Brilliant service received from our Account Manager Amy Hammond - would highly recommend to others!

Ben explained what i needed to know quickly and followed with a prompt email. I feel i have a contact that does what he says he will, which is always good.

Nasreen is so fantastic, in fact, everyone at Alto is, the system is phenomenal, it does so much, the only challenge is finding it all and knowing how to access and implement all the good stuff, its packed full of it!

Nasreen has been attentive, professional, and genuinely committed to helping us with the software. Emails and calls were answered promptly and always there to find a solution. Thank you so much Nasreen!

Scathing review to follow...
We switched in 2023, with all sorts of false promises from the sales team.
Nothing works correctly - it simply is NOT compatible with the Scottish system so if you are based in Scotland avoid at all costs.
Aside from this, their support, as noted with other reviewers, is an online ticketing system. Most recently this took 9 days for a response and only then after me sending 2 chaser tickets.
Whenever we encounter a problem, we're given 'workaround' suggestions to make the thing do what we need it too which makes a mockery of training a new person since nothing is in any assemblance of an organised style or system. It is just shockingly bad.
The trauma of changing CRM is bad enough and I don't know whether I can put my team through it again, but my advice to anyone considering a move of CRM systems, PLEASE AVOID ALTO AT ALL COSTS.
I'll expect a response on here from someone on the marketing team trying to avoid bad reviews but would rather hear from support regarding some ACTUAL ANSWERS AND SOLUTIONS for the shambles of a mis-sold system.

We've recently migrated from Expert Agent, who we've used since 2016 to Alto.

Ben McLeod helped us get a demo booked and helped us throughout the onboarding and eventual migration to the new system, and has continued to support us since with great levels of communication.

Melissa Reeves has also been very helpful with getting us onboarded and continuing to support us.

Whilst we are still getting fully setup still, we're not far from being fully established on the new system and can already start to see the long term benefits, such as the integrations with the systems we already use such as FixFlo, Inventory Base and Vouch.

Ben has been super responsive and exceptionally efficient in actioning our requests , a true gentleman . If Ben was running expert Agent we would not be leaving!!! well done Ben ..Mike

We have been allocated for ALTO a new account manager Nasreen Khan and her service has gone above a beyond to assist us in every way. Exceptional service which has been a vast improvement from her predecessors whose performance was far from satisfactory!

the support isnt there at all ;

you can wait two weeks and still not have the issues resolved.