Altosoftware Bewertungen 

My company has decided to move away from Vebra Alto. Part of the reason is the poor service levels when responding to day-to-day issues we encounter. However, Jack Holmes has been dealing with our migration and has been our contact during the notice period and we have found him to be responsive, helpful and a pleasure to deal with. Its a shame we didnt have Jack as our account manager. He gets 5 stars.

Nasreen has been really helpful during our renewal. Ben was also really quick to reply. Overall friendly, easy and quick service.

Amy Hammond was extremely helpful, I called with an issue and got through to her straight away. Upon advising her on my issue, she logged it and called me back to resolve within an hour. Extremely efficient service and extremely grateful, thank you!

Helpful and great to deal with!

Having migrated from CFP a clunky old system we could not be happier with Alto as our CRM for our Lettings Agency and Ben Mcleod has been incredibly efficient, helpful and attentive to any queries or assistance as our account manager. Would highly recommend Alto to any Lettings Agency as a comprehensive, user-friendly system which also has some great integrations making those supplementary processes joined
-up.

Ben McLeod of Alto has been extremely helpful during my renewal. I would highly recommend to others

Ben was efficient and gave a seamless service. Nothing was too much trouble.

good communicator, friendly, to the point

Used Alto since i started my lettings agency in 2023 and had no issues until recently, They have taken away the direct email services for help and instead opted for online forms which you fill in and await a reply. After 5 days still no reply with any guidance for help on an account query. As a business you cannot wait this length of time for help as there are no other ways to contact them now other than the online submission. I will be looking for another software provider if the service doesnt go back to how it was before

I've been dealing with Ben McLeod, he's been very helpful and supportive with us managing our account. The software has continuously improved over the years and is supported by the fantastic service we receive.

helpful staff, efficient system

Awful customer support, and I mean really really bad. Easier to just find any other Estate Agent Software that cares about their support

ALto / Vebra used to be good support when you could speak to someone. Now it's getting worse and worse. An insult to the monthluy license fee.
1) Telephone calls never answered (held for an hour)
2) Emails not answered (we’ve switched to a new online form-based system) Laughable how they say 'This change makes it quicker and easier for you to get the help you need.' NO IT DOESN'T . It makes it much more complicated. Your forms need way too long to fill out and way too complicated.

Ben was very quick to respond to us reaching out to him. He was informative and very helpful, every think he promised was delivered immediately.

Got my enquiry dealt with so quickly, many thanks.

Appalling service and cocky also a sarcastic email from the so called support team, i do think its very upsetting that you can not see the stress your causing the agents. All we are trying to do is our job.
if accounts are wrong for a landlord,this causes no end of problems we logged this problem 28th July, but after the ticket was closed, further issues with the clients card came up, and invoices wrong so by the 6th it was finally sorted. just takes too long, you need one to one training not back offer access to systems which i can not see what your doing ..
i was asked to change my feedback by Alto as they did not like my honest review

Ben was professional and when I had questions they were answered promptly.

Ben McLeod was very helpful today helping me with my log in problem. He kept in contact until the problem was resolved. Thank you.

I like that Alto are providing new updates regularly to help enhance their service to us as Agents which allows us to better manage our clients.

Ben was able to resolve the query promptly.

I dealt with Nasreen in relation to our Alto account, she was understanding, professional and did a great job, a credit to Alto