AmeriGlide Distributing 2019, Inc Bewertungen 557

Marcia in Customer Service was very helpful to answer my questions about our stairlift order.

Worst customer service around. The Hercules 750 hasn't worked from Day 1 and they don't care and can't provide any info on who could help but they know for sure they can't help. Don't buy from this company.

I had a Rave stair lift installed in December. Less than 3 months later a contractor working in my basement noticed that 3 stairs were splitting and told me not to use the lift as was unsafe. I called the installer who was hired by Ameriglide and part of the total price. He, of course said he did nothing wrong. I contacted Ameriglide and after talking to several people was giving the number for Colin, in Warranty. He tried to tell me it wasn't their fault and I explained they hired the installer so ultimately it was their responsibility. After many unanswered phone calls, he finally told me they were denying the claim. DO NOT have anything to do with this company!

Lucked into a new Rave II for less than a third the cost for buying it from Ameriglide. Just completed the installation by myself, at 81 years old. Needed help from Collin, because there is a door right at the top of the stairs. Sent him pictures and he responded by calling me almost immediately. Great help in getting the installation right. Ameriglide provided the necessary tall brackets needed for this type of installation quickly.

The installation is super easy, except if you need to cut the rail and don't have a 12" miter saw handy. Got it done with an 8" saw, finished with a hack saw and a little grinding.

Recommendations:
1. Level the bracket that the seat turns on to really get the seat level. Tighten the screw on the front and back really tight or the seat can tip a little when you sit on it at the top landing.
2. Make sure to get the charging strips on the correct sides. They are color coded.
3. The footrest droops at the front when someone's feet are on it. Solved with a couple of shims epoxied to the two points where the footrest is supported when down. Now it is perfectly level.
4. Adjust the top stop so the seat is at a comfortable height.

The stairlift is not manufactured by Ameriglide. It is made by Harmar and most parts are totally interchangeable between the Rave II and the SL600.

Now I have a stair lift for when I get old and have trouble with the stairs.

Hope this helps others.

Delivery, Service, Representative, Product

Once we paid for the unit that was it. The customer service has serious issues. Lack of response from the salesman. Then the unit came out and the chain was short. Once we got a hold of someone. We were passed around from the salesman to customer service. Then to Atlas who actually makes the unit. Which we didn't buy it from Atlas so why we have to communicate with them is beyond me. Then we had to measure the chain and waste bunch of our time figuring out what went wrong when this is Ameriglide job. Then after all that we have waited 2 1/2 weeks and we have emailed serval times with no response and then called today and found out Atlas has been closed for two weeks and the chain hasn't even been cut to be shipped. But hey the customer service gal says she understands that we can't get paid and finish a 3 million dollar home, so I guess everything will be alright.

I appreciate Collin he helped me today as I am disabled and need my stairlift to function daily tasks. Recently my lift stopped functioning and I called ameriglide for help. Everyone was so friendly and immediately transferred me to Collin. He instructed me on steps to get my stairlift up and running. I was so relieved and happy. He knows his job and is a true asset to ameriglide Thank you much!!!!

I was recommended to Ameriglide by a friend who had experience with it. I ordered it directly from the factory, and worked with a representative named Craig McCullough. He patiently worked with me to get all of the measurements needed, got my stairlift ordered and it was delivered within a week. I am lucky to have a family member who was able to install it, and three hours later, my stairlift was in and operational. Not only is it completely reliable and assisting to me, but the price was so very much more reasonable than companies who also sell them, and the self install is easily done with someone with minimal expertise. I highly recommend AmeriGlide to everyone.

This company is HORRIBLE. Their salesman was rude, they sold a bill of goods. Don’t plan on any service after it’s installed! They ONLY warranty parts, if it breaks or something goes wrong it’s on you to pay for fixing it!!!

My order was never corrected. I repeatedly called. The original installation was August 2022 and it is now November 2022. A new PO was placed at the beginning of October 2022, money charged to my credit card, and no replacement parts have been received. The installer reached out to me twice interim and still no correction has been made. It is now 11/16/2022.
Additionally, it appears they have caller ID. My call kept getting dropped until I used a different phone.
Furthermore, they are quick to charge your credit card without genuinely sending the merchandise requested.

I noticed you have

Stairs arrived on time. easy install and good quality.

We purchased a stairlift and had it shipped. Timothy was very helpfull and responsive to questions! Excellant Salesmen
!Arrived in good shap and a few days early. Used the written installment guide and viedio to install it
Was able to reach Russ in tech help installment with one question and Frank with another question while installing the rail and chair.
Both men were very helpfull
and took their time to answer and make sure that I unterstood how it needed to be put together!
My Wife and I are very happy with our chair lift.
Thank you
Steve

The process went very smoothly from inquiry to installation. Another big star lift company would not make the installation, but Ameriglide did a perfect installation.

Customer service was a challenge to get on the phone sometimes but John, the sales rep, was great once I got in touch with him. We opted to assemble the stair lift ourselves and the YouTube video was super helpful. The only complaint I have is with the way the parts were made. The holes on the rails had burrs on them so there was some difficulty in getting them together properly. The track is still not completely smooth. Also, the seat had some type of grey "sand?" in the plastic it was packaged in. Otherwise, it was a good experience.

I had very good experience dealing Tim Whirly he was very helpful in getting measurements advising about the choices we have.

My sales representative was Kelly Lee Clevenger. Kelly was very acknowledged about the product I was looking for, and understood the needs that I had to have. My order went as smoothly as it could go. Thanks again Kelly.

Both men who came to the house were very kind and professional.
The installer did a great job...neat and quickly!

The stair glide is easy to install is comfortable and works well. A minor issue with factory quality control is reason for the 4 stars. However, at a reasonable cost, I am satisfied with it.

While the website is extremely to use, customer contact is lacking. There is no notification of when Items will be shipped until the day it is actually shipped. Other than sending me a receipt for my purchase, no other communication was done even when I reached out to find out the status of my order.

We need a new remote. We put the batteries enclosed. They did not work so we put other new batteries in and it still did not work. We would like a replacement. Also we lost the bottom black screw that tightens the track. It's the last thing on the assembly. It is up and running and we love it.