Argos 

Argos pay is awful and the added interest on payment plans are ridiculously high. I reached out to discuss making payments more affordable and customer service are awful and didn't seem to listen or understand what I was saying, just wanted their money. I am closing my account and once my payments cleared I will never use Argos again. A shame this company has gone so downhill.

Absolutely awful . Had a delivery not show up and can't get hold of argos at all! Absolutely awful

Extremely disappointing and concerning delivery experience. I would strongly advise against ordering high-value electronic devices from Argos based on my recent experience. My iPhone 17 Pro was marked as delivered, but it was allegedly delivered to the wrong address. The delivery photo provided as proof of delivery showed only a pair of hands and a white door, with no visible door number or any clear evidence that the parcel was delivered to my address. To make matters worse, the mobile number provided for the delivery driver was never answered, making it impossible to contact the driver or resolve the issue promptly. What I find most frustrating is that, despite raising these concerns with Argos, I have received very little practical support. The response has been limited to expressions of sympathy and the opening of an investigation, while I remain without the phone I paid for. I am also concerned about the delivery process for expensive electronic devices. The phone was shipped in its original manufacturer packaging, making it obvious that the parcel contained a high-value item. There was no additional security measure, verification code, or robust proof-of-delivery process in place. This experience has left me with very little confidence in Argos's handling of expensive electronics. Until stronger delivery controls and customer protections are introduced, I would not recommend purchasing high-value items such as mobile phones from Argos.

Nothing is EVER in stock!! And when you finally find an item that is in stock, half the time it’s now sold by a ‘trusted seller’ with a 2-8 day delivery time. I’m afraid this is why I use Amazon for 95% of my purchases now. The whole shopping experience with Argos has gone right downhill. Such a shame.

Strongly suggest you stay away from this company.

Their drivers can't drive in a straight line. One of them took the front end of our car off, and funnily enough wasn't even delivering too us.
But the driver thought the best option is to drive away from the scene. But fully caught on the neighbours camera.
1. Hitting our car.
2. Delivering the parcel whilst looking over to our home in the hope we didnt come out.

Spoke with Argos after struggling to get through to them, and 5 days later recieved an apology letter saying "allegedly one of our vehicles" before even giving us a chance to send footage over.
The drivers name was Alan and we have photos of him clear as day.

Alan can't drive... allegedly

I ordered 2 furniture items for delivery a couple months prior. The order was not delivered as expected and I received no communication from Argos or the delivery team as to the delivery being cancelled.

On contacting Argos I have been informed that the delivery did not take place as the items are no longer available and I have to wait for stock to be in. They could not give me any kind of time frame as to how long this will take.

Moreover when I check the website I can see both items are in stock albeit no longer at a discounted price.

Therefore I can only assume that the only reason they cannot supply me with the items is because Argos does not wish to honour the lower price. I find this highly dishonest and far below the standard I would expect of a retailer.

I informed the online agent of my dissatisfaction and they told me a manager would contact me via phone in the next 24 hours however I received no phone call.

Unfortunately there appears no way to speak to someone who knows what is going on or what the resolution may be. I have tired their chat function, email and Facebook message to no avail.

I will be avoiding ordering from Argos again after this experience.

Ordered a tumble dryer on 13 august for delivery on 17 august waited in all day no delivery.Now says will be 19 and again to wait in all day,£300 is a lot for me I am a 70 year old pensioner and need this dryer.What the hell has gone wrong with this company

So, another update! After last Friday, Argos said they would deliver my cooker today. So, in order to entertain this I took ANOTHER day off work. Guess what? No delivery! Am I surprised? Hell no! Am I annoyed, absolutely, I'd be insane to not be annoyed. Apparently when I finally got through to Argos customer service, DHL delivery drivers 'tried' to call me and couldn't get through, well that's odd because I don't have any missed calls and I had my phone in my hand the whole time, liars. These DHL drivers are lazy and do not want to work, hence they lie about 'attempted delivery', it's a well-known tactic they play when all they want to do is finish work early so they can go to the pub and get pissed. Half of them look drunk on the job as it is! To avoid further headache, I have simply cancelled my order and requested a full refund, I cannot deal with this a single second more. Karma, DHL and Argos will get what the have put out there in 10 fold, they treat customers like crap, they'll get theirs, looking forward to the announcement of DHL and Argos downfall. And no RAHUL, don't bother commenting on this post regarding how sorry you are and will rectify this error, no you won't, your comments are all for show, a facade, no-one believes anything you say. Fingers crossed people will learn from my experience and take their money elsewhere, corrupt DHL company that send thugs to your own home to intimidate you and then steal your order and Argos defend this behaviour, if anything, they encourage it. Disgusting.

Ben the store manager on a Saturday is a bully. He misled me on my consumer rights, questioned my character and made me feel ashamed for knowing these rights and for politely standing up for them. The other male manager then took Ben’s side and they tag-teamed me into becoming emotional and feeling like I had have no options as a customer.
I bought £230 Sony XM5 headphones in June and by mid-August they had snapped at the headband hinge due to normal use. A known design fault that many users have experienced. As it’s within 6 months of purchase the law automatically says the fault was there at manufacture and it is the retailers legal responsibility to refund, repair or replace and it is my discretion which option to pick. Ben refused me any of these options and made me feel embarrassed and upset that I was even asking. I had the receipt, return code and all original packaging.
Horrendous experience.

Argos customer service is extremely untrained and completely unprofessional. The moment you mention the law, they panic and refuse to help. They won’t let you speak to a manager on the phone and instead send you to the store in person, and once you get there, the store refuses to take responsibility and tells you to call customer service back, who then tell you to go in person again. It’s genuinely time wasting behaviour. If you counter their misinformation, they just repeat the same points over and over, clearly unaware that Argos updated its own policy months ago. They are not trained, not informed, and not prepared to resolve even basic issues. If you’re considering buying from Argos, don’t — because the second you have the slightest problem, they will lie to your face, send you around in circles until you’re tired enough to give up, and they’ve done this to plenty of other customers too. My situation is now going down the legal route simply because nobody senior was capable of resolving a straightforward consumer‑rights matter.

Tv developed a fault within first 12 months, I received QR code and email to return item to store. After carrying it into the store, explaining i had code & wanted to buy a new one, I was told that's not the way it works and head office always send these codes & email out but you only have 30 days manufacturing guarantee. I was given the manufacturers details for me to deal with them direct and sent back out with the tv. Assistant was quite rude & arrogant

Their prices are just mad 😅

I attempted to return a vacuum cleaner which would not pick up dust properly.The staff tried it and said its ok, i told them the issue is intermittent and then they acted as though they were vacuum cleaner technicians....I had to come away with a faulty machine and no refund...This will be my last ever dealing with Argos.

ARGOS ..... After reading a 2nd reply from you with regard to my previous reviews dated 30/07/26 and 06/08/26 regarding Customer Service and unable to access my shopping account after requesting to change my email address through CS and even making a new account using new email... In your 2nd reply you state that .... you understand my preference not to use social media platforms but, yet again you request I contact you through those such platforms. What is it that you do not comprehend about what I have informed you of.

You have again failed to take on board that ...I DO NOT USE FACEBOOK ! Or TWITTER! Or any such SOCIAL MEDIA PLATFORMS!!! I NEVER HAVE AND I AM CERTAINLY NOT GOING TO START NOW!!

I have been failed by Argos in all my attempts to get this situation sorted.
I have NO intention of using your chosen way to contact you I.e: Facebook or Twitter
Obviously this situation is not going to be resolved by Argos, your LOSS as I shall be taking my custom elsewhere.

alphazero

I’ve been trying to link my Nectar card to my Argos account, and the system simply doesn’t work. This isn’t a new problem — I had the exact same issue years ago, and it’s disappointing that Argos still hasn’t fixed it.
The website errors every time, and Nectar confirmed that only Argos can link the card. However, Argos customer service is impossible to reach. The phone line disconnects on every call, and the live chat opens, asks for details, then the virtual assistant leaves the chat without transferring me to a human. There is no support unless you have an order number, which makes it impossible to resolve account issues.
I cannot link my Nectar card, cannot collect points, and cannot get help. This is a basic function that should work, and Argos’s customer service has completely failed to provide any solution.

3_8_2026. We went into Argos in Bangor Sainsbury's today with a problem a girl named Eleanor attended to us she went far and beyond to sort this problem out we would highly recommend this lady as she is a credit to the company, thankyou. .

I wish I can give -5

I returned an item to argos Guiseley store on the same day as I made the purchase. They took the item and my receipt and said my card would be refunded. I now have no proof of the return and I have not been refunded either. The purchase money has been debited from my account and is no longer pending. I paid with samsung wallet and did not request a digital receipt when placing the order in store as I didnt want to give themmy email address to receive endless spam from them. The store person did not ask me to hold my phone to the card reader for the refund and said I would get a confirmation email. How can I get an email when i did not give them an enail address? This was all done in store and not online! Why take my receipt without giving me a refund receipt? I think they have ripped me off! I tried contacting customer services by phone and online but cannot get past the automated nonsense or the bot nonsense to speak or chat to a human being. They demand an order number to get past this initial process and since the idiot on the counter took my receipt without giving me a proof of return receipt like all other high street retailers do I am unable to quote an order number.

The in store return process is clearly not working for those that don't submit their enail addresses and now I will never see my refund. Customer services is non existent and I will never use argos again after using them for decades. They are thieves!

I bought a laptop for my son on 22/7/26 thinking it was in stock as that's what it said on their website. No helpful updates, just a cancellation by Argos 2 days later. Very poor. Oh and I wrote an honest review about a product bought from Argos and posted it on their site. Apparently it infringed their rules and they removed it.

Ordered a wardrobe with mirror door. Mirror broken. They did send me a new one. How ever I had paid a private guy to build it. Then, because I had to have the new mirror installed, it was an extra charge. I think they should have given me the money to have that second mirror door replaced. I did send the invoice to Argos. No response