Arnotts Bewertungen 

The customer service was excellent. I had a problem with a new toaster that was faulty through no fault of Arnotts. I contacted a lady named Lianna. Lianna was fantastic. She told me she would contact me the following day with an update and she did exactly that. Lianna phoned and emailed to ensure that a solution was found. She arranged a replacement and a free returns label to send the item back. I would shop again knowing how good the customer service is.

My 15 year olddaughter bought me a ring in Lyott for Christmas she was told but the sales assistant it could be sized as it was big this was not true it was a gold plated ring and she bought it on the word of the sales assistant. I tried to return in a different store but was told I had 6 months for an exchange in Arnotts I explained when I went back up a few days ago was told it was no problem I picked something out and when I went to pay was told I only had 28days the ring should never have been sold in the first place as it was false information about sizing and then to have picked something else and told at the last minute couldn’t be exchanged very poor communication and customer service

Received 5 star customer service from Carmel …. So efficient… exceeded all my expectations…. Highly recommend …,

Disappointed with Inaccurate Information at Arnotts

I recently visited Arnotts specifically to purchase the Hourglass lip balm in a particular shade. When I asked for it, I was told that the shade was no longer in stock, so I decided to look elsewhere. I then went to Charlotte Tilbury and explained the situation, mentioning that the Hourglass shade wasn’t available. One of the staff members at Charlotte Tilbury kindly offered to check with Hourglass directly to see if the shade might still be in stock. To my surprise, when she inquired with an Arnotts employee who worked in the Hourglass section, they confirmed that the shade was actually available, with only two left in stock.

I was disappointed by the miscommunication at Arnotts. It’s frustrating to be given inaccurate information, especially when you’ve specifically gone to the store for a particular product. I hope Arnotts can work on improving communication among staff to ensure customers receive accurate details about product availability.

Bought airfryer wrong one sent contacted customer service sorted out delivery of new airfryer and collection of wrong one. Great service

Excellent experience - purchasing on line - or in store - very helpful staff, easy to place an order, quickly dispatched. Returns (if any, usually due to mismatched size) straightforward and very easy. A pleasure always to shop in Arnotts.
Therese.

I never really write reviews however the amazing customer service I received from Lianna deserved a written review. From start to finish Lianna went above and beyond to assist me with my issue. She was extremely helpful and resolved my issue very swiftly. Thank you again for your assistance.

I was enquiring about a dress I had ordered for click and collect. I got a response within 48 hours. So happy with that.

The agent assisted me with an issue with my homewares purchase. Such a relief as these are costly purchases and it was great to have support to get it resolved with the manufacturer. I had a positive outcome and would recommend

Great quality, quick delivery, efficient customer support 👍

Highly recommend. Bought an airfryer online. It doesn’t fit, sent it back for free with no problem.

Very happy with the bedlinen ordered. The only negative was that I paid for next day delivery, however the delivery was split and took two and three days to arrive. I contacted Arnotts. They responded quickly and positively. Overall happy and will shop with Arnotts again.

Delivery didn't arrive and customer service were prompt and professional and kept in touch until the matter was resolved.

Ordered a radio and it took a long time coming, by which time I'd gone and bought one (needed as a gift). I returned and it was marked received over ten days ago. Again not even an email acknowledgement and service is slow to respond to my enquiries.

Can't recommend based on this disappointing experience that belongs back in the 'mail order' era.

Bought a Sage Barista machine in Arnotts for 1300 euro. After 5 months, it broke down. I rang customer service who put me through to the electrical department. Spoke to staff member, clearly giving the make (Sage) and description of problem. They sent me to Harold's Cross for repair. They told me they didn't deal with Sage machines. 124 km round trip for nothing.

I sent a message to Arnotts as my package was late arriving. I received a prompt update and delivery shortly after

I bought communion accessories- they were packages so carefully and arrived safely. I appreciate that even small cost items are packaged as if they were very expensive! Thank you Arnotts

Elaine in the Dior department is such a kind sweet soul and the lovely way she treated me today meant a lot ❤️

Shop in Arnotts regularly. Had an issue with faulty item from the jewelers section. A manager named Aishlinn was ultra professional and dealt with my query efficiently. Many thanks indeed. Much appreciated.

Excellent customer service. Very friendly yet very professional. I would highly recommend buy at Arnott's.