Do you try to offer appallingly bad service on purpose or is this company just profoundly incompetent at simple tasks? Where do you hire these gormless, low IQ drivers??? Stood waiting for the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I don't know how they are still in business. Busses are consistently late, or just don't turn up. The app is incredibly unreliable. Its supposed to be live tracking busses, that's definitely not tru... Mehr ansehen
I would give 0 stars if I could. Arriva is probably the one company any that I hate with a passion and additionally the only company I’ve ever left a review on. If you want to make it to an appointmen... Mehr ansehen
How is this awful service still in business? Consistently and unapologetically late. 2 sometimes more turning up at the same time. Having to frequently get off 1 bus and get on the one behind it. Disa... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Arriva Bus run in most UK towns and regions. We operate in the North West, North East, Yorkshire, Wales, the Midlands, Beds and Bucks, Herts and Essex and Kent and Surrey.
Kontaktinformationen
Vereinigtes Königreich
- 0344 800 44 11
- www.arrivabus.co.uk
1,3
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4071 Bewertungen
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Hat 95 % seiner negativen Bewertungen beantwortet
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I’m not very happy
I waited half an hour for my bus, another not in service bus took up the bus lane. Instead of waiting for the not in service bus to leave, Bus 725 rudely drove away leaving 6 people waiting turned and watched us as they drove away. I am so upset as i waited an hour and a half for another bus to come for the time to yet again change adding an extra 30 minutes please sort this out.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Olu,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Excellent service in wales
Excellent service mainly used the number 12 to llandudno on time and very regular
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Sarah,
Thank you for your 5 star review!
I hope all of your future journeys go well.
Kind Regards,
^KH
Avoid this company whatsoever!!!!
This morning at wednesday the 5th august 2026 at 10:55am there was meant to be the 496 bus coming but it did not show up whatsoever, got late to work because of this then i had to wait another 20minutes and that got delayed too by approximately 4minutes, shame on arriva and its drivers, i do not recommend this company whatsoever, takinh the train would be better off than going with Arriva, do not waste your time and money, avoid at all costs.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Yusuf,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with the 496 service on the 5th August 2026.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected—especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Worst buses in UK
I started a new job in Hemel Hempstead 4 months ago and take 4 aviva buses a day. Not one single bus has ever been on time. This service and company seems like a total joke to me. I have no idea when I can get home and I have to leave extra early in the morning because often 2 or 3 buses dont show up with no updates on the app or website. Aviva buses make me hate my job and ruin my work life balance. Shockingly bad
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Andy,
Thank you for getting in touch, and I’m really sorry to hear about the inconvenience you’ve experienced with our bus service in Hemel Hempstead.
We understand how frustrating it must be when a scheduled service doesn’t arrive as expected, especially when it leads to disruption to your plans. We genuinely want to look into this further and ensure it’s properly addressed.
To help us investigate and resolve this, please could you log your complaint with our dedicated team via the following link:
Customerservice@arriva.co.uk
Once submitted, our team will be able to review the service issue and get back to you with more information.
Thank you again for bringing this to our attention, and we’re truly sorry for the inconvenience caused.
Kind regards
^AM
Ticket prices and drivers
Slo/eng
Slo:Arriva prosim razložite logiko za tem da je karta avtobusa do škofje loke 3.5€ a vozniki zahtevajo da jo moramo kupiti na postaji kjer zaračunate 4.10€? Sepravi ste uvedli plačilo s kartico na avtobusu zato da nam vozniki težijo da jo moramo kupiti na postaji? Če pa se sprehodim 300m do tivolija pa jo kar naenkrat lahko kupim na avtobusu? Vozniki so s tem nadležni in vsiljivi in pokvarijo izkušnjo vožnje!
Eng: Could you please explain the logic behind the fact that a bus ticket to Škofja Loka costs €3.50, yet your drivers insist that we have to buy it at the station, where you charge €4.10?
So, you introduced card payments on board the bus, only for drivers to tell passengers that they must buy their tickets at the station instead? However, if I walk just 300 metres to Tivoli, I can suddenly buy the exact same ticket on the bus without any issue.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Aljaz,
Thank you for your review.
As your review is with relation to services in Slovenia, you will need to contact Arriva Slovenia Group. They can be contacted via this link - https://arriva.si/en/customer-support/contact-us/?form=1&type=pohvala
Kind Regards
^KH
Never on time Never everytime
Never on time, never everytime. All you can do is stand and wait for next service...which doesn't turn up either.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Tauseef,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
Poor customer service
I’m a customer of arriva because I don’t drive and therefore I have to. I travel from Blyth to Newcastle daily and I have to say, some of your drivers are disrespectful and are the example of lazy workers (their high bmi and vape culture is evidence enough!)
Their buses frequently break down or show up very late in which there is never an apology from the driver once they do show up.
An awful excuse for a bus company and therefore should be replaced by competent drives
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Andrew,
Thank you for your review.
I am sorry to hear about the experience you had with our services.
We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
I buy hiphop weekly and barcode not…
I buy hiphop weekly and barcode not working and drivers rude behaviour am face like i print this ticket and this is my fault .. 👍
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Saad,
Thank you for your review.
We are sorry to learn of the issue that you have faced with your ticket.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Buses could do with updating but the…
Buses could do with updating but the bus drivers are excelkent so helpful.
Camblesfoth resident
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Chris,
Thank you for your 5 Star Review!
Please feel free to leave a commendation for the members of staff at www.arrivabus.co.uk/contact-us/complaints-or-commendations
I hope all of your future journeys go well.
Kind Regards,
^KH
Worst bus service ever
Worst bus service ever cry about pay but they are always late and take breaks at every bus stop what a joke bus number was 4615 and it was a 10A
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Jon,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
Extremely Unreliable Bus Service
Buses are always very early or very late, bus drivers outright have little to no respect or manners, the buses in Leicester always wait at random stops for no reason for minutes on end as if that helps the non-existent timetables and some bus drivers just skip stops despite you having your hand out.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Hamza,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
After about a year i had to use again…
After about a year i had to use again the bus 12 from Sutton Valence to Maidstone. It was late of course, as always about 20 mins. Next to the school is a roadwork an after 20 mins of late the bus hasnt stopped. There is no sign or anything for the bus stop is not in use. Shame i can't give you less then one star.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Robert,
Thank you for your review.
I am sorry to hear about the experience you had with our services. We appreciate the inconvenience this may have caused.
We would appreciate it if you can get this officially logged. Please let us know all the information via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact with you.
Kind Regards,
^KH
The kindest bus driver - Nicholas Frisby
Our experience was great with Arriva Thurmaston. Our bus driver Nicholas Frisby went above and beyond for the old customers and even for us as a family of 5. He would get out and step in front of the door and open up ramp so we could easily manoeuvre the stroller given we had three kids with us. He was so kind, you don’t find people like him these days, especially bus drivers!
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Maha,
Thank you for your 5 Star Review!
I am happy to hear of the great service you received from driver Nicholas Frisby.
Please feel free to leave a commendation for him on the following link; https://www.arrivabus.co.uk/help/contact-us
Kind Regards
^KH
High prices for a mediocre service
Alright bus service in my experience - unfortunately the one and only bus line in my area. Pricing is expensive for what you get. The electric buses are alright: smooth double deckers, just please make sure the screens are on. Yesterday I watched on the app as three buses went completely off-route and didn't turn up; they eventually sent some single decker petrol bus and it wasn't even on time! The app isn't great as it forces me to enable Google Play Services in order to use Google maps, just let me use a website I beg.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Ruby,
Thank you for contacting us.
We're really sorry to hear about the issue with your service and the experiences and comments you have made. If you could
send us message with your journey details and contact informaion to Customerservice@arriava.co.uk, we’ll make sure the right team looks into it for you.
Kind regards
^AM
Driver picked us up from Wrexham bus…
Driver picked us up from Wrexham bus station at 9;25pm this evening to Gresford, He got the kerbside 8 times and went through a red light traffic he wasn’t concentrating on the road just chatting away to 2 females one hand on steering wheel the other have on the left window
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Rhys,
We are sorry to hear of your experiences with our Driver. If you would like to log this formally as a complaint, please complete our contact form here
www.arrivabus.co.uk/help/contact-us and a member of Customer Services will be in contact in regards to this.
Kind regards
^AM
Nick driver on 42 from york to selby
Nick driver on 42 from york to selby , not only found my phone but dropped it off in my local pub on his way home .........superstar
Many thanks
Steve
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Stephen,
Thank you for your kind words for our Driver Please feel free to leave a commendation for the driver at www.arrivabus.co.uk/help/contact-us and we will ensure they are passed onto the Depot to pass onto Nick.
Kind regards
^AM
Here we go again
Here we go again. 3rd complaint I'm having to put in. How hard is it to get the one job you have right? You're a bus company for god sake, it's not like you have to do anything else to get your buses on time is it? My bus has been cancelled 3 times now, I'm 16 years old and I'm just trying to get home. If anything happens to me it's your guys fault. Absolutely disgraceful.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Mason,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^AM
Hey Morans at arriva
Hey morans at arriva living in dewsbury with a shite bus services like yours really messes with my day I can't write every instance you cancel a bus it has cost me money to get a taxi I was waiting for the 7.36 283 from town Street batley on a hot blazing day for 1 hour and and guess what after waiting for an hour the bus never turned up I rang metro services they said you cancelled it, I have a few choice words I wish I could express , why are you such a bunch of losers that decide oh maybe there won't be that many people maybe its late and you don't fancy doing your shift why don't you just find another job you bunch of clowns come rain shine storms the bus service should always be there for the people but clowns have more integrity
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hi Naziha,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced.
Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^AM
Bad service most of the times
Bad service most of the times. Buses are almost never on time. At times no bus around and then suddenly 3 buses at the same time being 82,12 and 89 or 5 maidstone area. Drivers are rude and arrogant. They really need a competitor here in Kent for Arriva
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Jurgen,
Thank you for your review.
I am sorry to hear about the service shortfall you have experienced. Your time is valuable and that it’s never ideal when you’re kept waiting.
We would appreciate the opportunity to get these reliability issues looked into for you. Please can you provide all details via the contact form on the link: www.arrivabus.co.uk/help/contact-us A member of Customer Services will be in contact in regards to this.
Kind Regards,
^KH
I had a lovely bus driver on one of the…
I had a lovely bus driver on one of the hottest days of the year. He stopped the bus and ran to the shop and got my children waters as they looked so hot. He was Romanian and names Gabriel. What a lovely guy should be more like him!! This was Tamworth.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Arriva Bus (UK)
Hello Mia,
Thank you for your 5 Star Review!
I am happy to hear of the great service you received from the Driver on your Bus Service.
Please feel free to leave a commendation for the driver on the following link; https://www.arrivabus.co.uk/help/contact-us
Kind Regards
^KH
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