Arriva Bus (UK) Bewertungen 

Rude bus driver 413138 we are just kids and he’s shouting at us Becuase we went on the bus too early

I would have given zero stars if that was possible. My experience with arriva service in Birmingham has been awful. I used bus 110 towards hospital for medical appointment with my elderly mother who is a wheelchair user in March 2026. Once the bus stopped at the bus stop I asked a driver to open a wheelchair ramp to get on board. An Asian driver waved his hand in declining way. I asked again if he was not going to open the ramp for her to board. He said to just enter. I struggled from the pavement to lift up a wheelchair with her onto the bus. At the last stop he declined again and I had to get her out on a wheelchair with no assistance at all. I nearly dropped the wheelchair as he parked it diagonally away from the pavement. Someone said '' oh careful'', yet he did not do anything. I took photos submitted a complaint to Arriva- no follow up after their supposed ''investigation''. This is disgusting of the driver to deny basic equality right for a disabled 82 year old passenger and of the company as well. This is the first time I experienced such low standard and uncultured behaviour of a driver as well as from this national organisation. Shame! The overall level of public transport companies and drivers in Birmingham falls into depression level. I have not received a formal apology for my mother or myself since. The bus ticket process have been increased by those companies while all what passengers with ticket experience is smoking, vaping or this kind of offences while on board while you pay for backboneless addicts to travel free at the cost of your increased bus ticket prices and total ignorance for such junkie attitudes from the drivers. Having recently moved from the South UK I can’t believe Birmingham is a part of the UK instead of third world countries! Over there a bus driver wouldn’t even move until a person without a ticket would leave the bus.

I wish I could give a negative score. Omg they're crap. I'm sick of them. Been at the bus stop in town since 6pm. Double decker parked there. No driver. Sat for half hour out of service. Some hot on and it buggered off out of service. Another half hour wait🤬🤬. They are absolutely crap. Been late to work every day this week because they are so bad. My date of experience is every bloody day. I'm trying to attach photos but there's no option.

Absolutely awful service in Shropshire, where I live .... Sometimes buses don't show up in Shrewsbury, they miss out timetables and no buses turns up ... Some of the drivers are rude and disrespectful...

I've genuinely had more buses cancelled last minute than actually gotten rides. The app is also terrible. I have been late to important events countless times because of early arrival of buses, or just the bus not showing up at all, despite saying it was going to on the app.

Very disappointing experience with Arriva.

I purchased a ticket from Arriva that was supposed to allow me to use both the bus and the Metro. However, the ticket simply did not work on the Metro during the first week.

I had no choice but to renew it for a second week because I need public transport, meaning I have now paid £56 for a service that I have not been able to use properly.

I called the number on the back of the ticket and was told to contact the Metro team. When I contacted them, they told me to contact Arriva. So I am being sent back and forth between the two companies, while I am the one who has paid for the service.

If I don’t pay, I can’t travel. If I do pay, the ticket doesn’t work. This is extremely frustrating.

I would simply like Arriva to take responsibility and refund the £56 I have paid for a ticket that did not work as advertised.

I hope this can be resolved amicably.

First time using the bus since the last time a few months ago. Looks like things haven't improved in my area.
We wanted to leave from Bedlington to go to Morpeth yesterday, bus timetable stated 12:05 arrived at the stop 11:55. Bus never arrived, next one 12:35, finally arrived at 12:45, busy though so a struggle for seats. Unfortunately, the bus stop is next to a bin, which with a slight breeze wasn't very nice, bin full of doggy bags. Bad luck again?

Arriva North East, in general, are rubbish. Ageing buses, poor staff retention, drivers that don't acknowledge you, delayed buses, cancelled buses, 'ghost' buses. They are above the law, no-one appears to regulate them. A company that cannot, under most circumstances, be relied on. 2 out of 5 at best, but generally 1 !!! Tonight, a very late bus, with 2 out of 4 solid windows downstairs replacing openable windows. In a heatwave ... wow !

Interesting this company replied to say that all complaints must be sent through the correct routes. This, I do every time, and never get a satisfactory response ... another negative is their customer service !

This company treating passengers and drivers as if they were pigs or slaves from Victorian era, forcing them to work in extremely hot environments. Drivers suffering strokes while driving because this company refuse to install air-conditioning in buses. Which puts passengers in danger. I am not sure how they get their sleep knowing they treat people like pigs, but SHAME ON THEM. Government should force to do something with this extremely selfish, greedy company. SHAME ON YOU.

Arriva’s “full investigation” failed to address my actual concerns

I made a formal complaint to Arriva following an incident on the 127 service between Loughborough and Shepshed on 5 August 2026.

My complaint was not simply about one ticket machine showing the wrong fare on one occasion. My concern is that I have experienced fare and ticketing problems on this route repeatedly.

I specifically ask for a point-to-point ticket because my journey costs less than the £3 single-fare cap. If I ask for a ticket costing £2.70, I expect the ticket machine to display £2.70 before I present my bank card.

On 5 August, I asked for my usual journey. The driver told me it was £3.00. I told him that I travel on this service regularly and that the fare is £2.70. He maintained that the machine showed £3.00. Eventually the fare stage was manually changed and I received a ticket for £2.70, confirming the lower fare.

The driver’s response then became part of my complaint. He told me he had worked on the route for ten years, and after I had taken my seat he shouted down the bus that I should not tell him how to do his job.

I supplied Arriva with detailed information including the time, route, vehicle number, driver ID, machine number, trip ID and ticket number, and specifically requested that CCTV/audio be reviewed.

Arriva subsequently told me that the depot manager had completed a “full investigation.” They said the Electronic Ticket Machine had lost signal and had therefore failed to change fare stages automatically. According to their response, the driver realised this during our conversation and manually changed the fare stage.

I accept that an electronic machine can lose signal. What concerns me is that this does not feel like an isolated problem from my experience of using this route.

I have encountered occasions where the machine is blank or showing £3.00 when I am asking for a cheaper point-to-point ticket. My question to Arriva was simple: if I ask for a £2.70 ticket, why am I not shown £2.70 before I put my bank card on the machine?

That matters because a passenger who does not already know the correct point-to-point fare may simply pay the £3.00 displayed or requested and never realise that their journey should have cost less.

I have previously experienced repeated fare discrepancies until another Arriva driver pointed out that I was being charged too much. That experience is precisely why I now check what I am being charged.

I have also had a separate incident where, after paying, a driver did not hand me a paper ticket. When I asked for it, I was told that I “hadn’t asked for a ticket.” My response was: “What am I paying for? Can I have my ticket?” I was then given it.

Arriva’s response explained that presenting a bank card before a driver selects a ticket can be treated as a TOTO contactless payment, where no ticket or fare value is displayed. That explanation still does not answer my concern. I am deliberately asking the driver for a specific point-to-point ticket. I want to see the fare selected before I pay.

Their response also failed to tell me whether the CCTV/audio I specifically requested was actually reviewed, and it did not address the driver’s conduct after I had taken my seat.

So when Arriva tells me that a “full investigation” has been completed, I am left questioning what exactly was investigated.

I am not claiming that every incorrect fare is deliberate. Machines can malfunction and drivers can make mistakes. My concern is what happens to passengers when these mistakes repeatedly result in the higher £3.00 fare being presented instead of the lower point-to-point fare.

Passengers should not need to already know the correct fare in order to avoid potentially paying too much.

If I ask for a £2.70 ticket, show me £2.70 before taking my payment. Give me my ticket after I pay. And if I make a formal complaint about a driver’s conduct and specifically request CCTV/audio to be reviewed, address that part of the complaint rather than calling it a “full investigation” and ignoring it.

That is basic fare transparency and customer service.

Buses were hot no air con, bus driver let me off 4 stops later then I pressed the button (had to walk 30 minutes Back to the location.) had the audacity to not apologize afterwards. Would give 0 stars if I could.

Bus driver didn't stop and drove past me, then following bus 24 minutes late!!! I complained about it and they dismissed it saying the stop has been put out of use as there are roadworks there, even though the bus goes straight through and the roadworks don't affect the stop as there is a layby and there was no disruption to bus route or change to stop mentioned on site. Bus drivers are arrogant and impolite. Regarding response why are you saying get it officially logged? I told you I had already made a complaint and it was dismissed, you don't listen and don't do anything

Hertfordshire SaverCard has moved to a new system that cannot link existing cards to a parent account. One of my daughters' cards is visible; the other is not, and there is no way to link it. I emailed to ask for it to be added manually - which is exactly what the renewal email told me to do, and what a member of staff told me to do on the phone.

The reply: nothing can be done, just make a new application.

So the customer absorbs the consequences of a change the customer did not ask for. A new photo, a new application, roughly eight weeks of processing, and full fare paid in the meantime when my daughter goes back to school. We pay twice for travel we had already renewed.

What makes it worse is the tone. "Just reapply" doesn't come close to matching the actual impact, and the fact that the phone team and the email team are saying different things suggests nobody has joined this up internally.

A system migration is your operational problem, not the end user's. Assess the impact before you switch, and build a migration path that doesn't create cost and friction for families. This one clearly wasn't tested against real customers.

Unhelpful, and no support offered.

This genuinely doesn’t even deserve 1 star.

I boarded the 102 bus to get to Wellington Bus Station, I’ve used this service plenty of times and never had any issues. The bus stopped in Priorslee and the driver got out of the cab and asked where I was going. I told him Wellington Bus Station and he told me rather abruptly that the bus terminates before this destination and I would have to get off before. I then simply asked why it terminated there because it never had before. I’d even used the Arriva app to check times and there was no mention of a termination. He replied “because it does, that’s why!” He then said “I don’t make the rules” so I said to him I didn’t say you make the rules, I just asked a straightforward question. He then said “and I answered your question !”

During this exchange, his attitude was absolutely disgusting. He started to drive off and I told him to let me off the bus, I was seething at this point. As I got off, I told him what I thought of him to which he reacted extremely aggressively, telling me to watch my mouth. I responded with the same aggression and he got off the bus, again telling me to watch my mouth but this time with some racist abuse thrown in.

I understand that I did act with verbal aggression but this was only after he escalated an absolutely nothing situation with his disgraceful attitude

I’m severely sight impaired and I relied on the bus service to get about, but I will never get on an Arriva bus again. I have made an official complaint online and I will be following it up with a phone call for an explanation.

An absolutely appalling attitude, service and a huge question mark over Arriva about the kind of people they employ

everytime i get the bus is its delayed sometimes roads are busy so that makes sense but sometimes the drivers will literally wait at one stop for 15 minutes it takes the piss

Bus driver was EXTREMELY rude and gave off a lot of attitude.

I do not drive and have to rely on public transport. Roadworks are understandable, traffic is understandable, but if your bus is an hour late or just doesn’t show up and you refuse to update your site, that is unacceptable, especially since people build their day around the times the bus is expected to arrive and depart. The website is borderline unusable. Half the bus stops, and even some stations are not recognised when planning a journey, the timetables do not update for anything, only proving a notice on few occasions, and the only way I can actually guess how long my bus would be by using the bus tracker, which spontaneously freezes. Today my bus didn’t show, I was 15 minutes early, I thought I could get a different service, the website said it would be the one I needed, but an entirely different bus showed up at the station. So I had to wait until my original service would show, by which it was the next bus, an hour later than the one I needed. There have been several times where I wait at a bus stop, wave down a bus that is scheduled to stop here and they move on, often when they do stop, I just get glared at. I rely heavily on public transport and there are quite a few other bus companies I have used, and I have not ever experienced situations like this with any of them. I would use other services more if arriva didn’t hold such a monopoly on where I need to go. The saying I would give 0 stars if I could is over used, but it really cannot be understated how much I loathe arriva, if I could all together avoid arriva busses I would, but it’s just not in the cards for me yet. My best recommendation would be to look at other local services, if it’s not far walk, carpool, or buy a day pass ticket via another service before boarding an arriva bus. It’s just unacceptable

Not only are they unreliable but waited over 30mins for a bus what was already late but the 127 bus just drove past the stop without stopping. What are they hiring here, seriously idiots run the buses and the company. Absolutely the pits this company is!

bus driver drive straight past me when waiting. i put my arm out for the bus and still drove past

I waved and showed for the bus to stop today 415 to Selby and instead of stopping they skipped me whilst I was getting ready to get on the bus. WORST BUSSES EVER!!! DO NOT RECCOMEND. My child hopped on the bus with a normal scooter driver said it apparently had to fold as he never had to fold it . My child said to him it is not an electric scooter as your only not allowed electric scooters in busses. This was the 2nd bus that came for us. Company is horrible as well as the drivers.