BankMobile Bewertungen 

This experience is my worst ever. I’ve been trying to get into my account because it’s on a lock for about a week and no one has gotten on the phone with me, I’ve been calling for weeks no answer. I am trying to get my refund check from my college.

Terrible. I’ve spent an average of 3 hours a day either on hold or trying to get some AI “digital agent” to alleviate my tech issues or to understand human frustrations. I just keep getting “transferred” then wait on hold for 2 hours til I’m literally in tears. My problem still hasn’t been solved and now, I’m most likely gonna be dropped for none payment because my refund check is stuck in the hands of this very frustrating company.

If I could, no stars. I shouldn't be on hold for over an hour for someone to answer the phone. I tired one attempt to update my refund preference, LOCKED! I appreciate them trying to prevent fraud, but not like this. You can't even get anyone on the phone for hours. I just got it unlocked, I did one attempt to update it and copy and pasted my acct info, it saw it as fraud!! Like it's way too sensitive. And if you're going to have a system that sensitive, ANSWER THE PHONE !! I'm so frustrated. I've been waiting for this money and need it NOW! Literally in tears. I never write reviews, but this is horrible.

you are supposed to help your students not make their situations worse I would give this company no stars but unfortunately I have to give it one star to write a review this Bank sucks I've had so many problems especially since they switch to their new bank I'm actually getting paper checks right now because they had a security breach and when they had their old Bank there was never a problem I can't even change to an existing account and now I'm going to be getting paper checks for a while I've had just about enough of this place

My experience with BankMobile has been absolutely frustrating and unacceptable. I have been calling for over a month trying to get information about my refund and regain access to my account, but I still have no solution.

Every time I call, I have to wait for about an hour just to speak with someone. Then, I get transferred to another department that is supposed to help me, but nobody ever answers. This is completely unprofessional and a waste of my time.

I am extremely disappointed with the lack of communication, customer service, and support. We are talking about our money, and customers deserve clear answers and timely assistance. It is unacceptable to make people wait for hours and then leave them without any help.

BankMobile needs to improve its customer service immediately. I would not recommend this company based on my experience.

This company can not improve it's has not done it's home work and leg work you need to go to school from East coast to Mid west to central west or coast west coast and in between and get to see your Mobil website is properly working. Worse Bank Mobile do not advertising your phone waiting is rate a one and unlock me on hold while waiting for customer service.

I called multiple times only to be put on hold and someone online told me to message BankMobile through facebook which I did and I am very thankful for Sharon and Sacha, they made everything fast and smooth, I am so glad they were able to help me quickly without having to call and wait hours.

Actively trying to reach someone and have now been waiting on the phone for almost TWO HOURS. I’m a student and single mom to a toddler and have been waiting for this small refund for weeks to get food and gas. I tried to make my first purchase after setting up BM’s virtual card for an ENERGY DRINK at CVS, and got notified that my card was locked and that I had to contact them via phone to unlock it. TWO HOURS WAITING ON THE PHONE!! Absolutely absurd and I truly wish I wouldn’t have made an account with them. Tomorrow is my toddler’s Halloween event and I can’t even buy her $7 Halloween shoes to attend all because they want to make it impossible to use MY money and require for everyone to call a number that NOBODY answers!!!

i have been waiting on the phone since 8 am and it is now 12:00pm. my account was restricted all of a sudden? and i need to call the resolutions center? come on do better for real, i have read all these bad reviews online, i dont understand why schools keep using this service, it should be super easy to be able to verify an identity. you guys are doing too much with too little personel to handle. i am still waiting on the call, it shouldnt take me business days to be able to update a phone nuumber it looks really bad on your end bankmobile.

Awful banking service.
I cant withdraw my savings when i need them. Ive uber to two banks to be denied .. what a waste. Ive been waiting on the phone for any of their workers to answer for over an hour.

If I can give this company a -0 this is what it will be. This bank has stolen my refund. I reported the suspicious activity to my account om 10/5/2026 which they should have frozen my account after sitting on hold with this customer service for 6-9 hrs. I reported fraudulent activity and this company still sent my refund from School to an outside unauthorized account. I have been calling this BMT Bank since Monday it is now 10/9/2026. I will be back on the phone again at 8a.m. this company stated the investigation will take 45-180 days. I feel the School Hillsborough Community College is in on it as well. They know the horrible things that this bank does to students yet they keep using them as a financial institution. I feel after the funds are disbursed to the College they can careless if students receive their portion yet we as students have to pay these funds back after not receiving them.

Val or whatever her name is from customer service is the worst! Did not try whatsoever to help me and immediately transferred me to someone who could help. So I thought. And it was to a different prompt for me to choose only #7 to have them repeat what I heard back to me.

I received fast response through their Facebook account, and Rosa helped me to get my phone number changed.
Private DM through their Facebook messenger account is way better than their phone number for customer service.

This is the absolute worst customer service experience I’ve ever had. Everyone in the call center/resolutions department needs to be fired.

I am astounded at the lack or response and the amount of time I’ve waited for the resolutions department. In the last week I have called maybe 5-6 times and have been on hold for over 10 hours. It’s absolutely ridiculous. The normal agents that initially answer SHOULD be trained to resolve issues. Why else would I be on the phone waiting on hold for hours. The initial call center reps can’t do shit for you. They have no information besides what’s on the website. I’m locked out of my BankMobile account and need access to see if I’m getting my funds via check or need to give them my new bank routing and account numbers.

I wish the schools would use another service to disburse the refunds. I can’t register for my next semester because of these imbeciles at BankMobile and their ineffective/inefficient website.

"Estimated wait time is 10 minutes" 55 MINS LATER....

Terrible service!!!! The government should close this bank and college institutions should stop working for them!!

I believe this company is frauding to hold student refunds and saying it is a security breach. It needs to be investigated. This should not be occuring. I have been on hold for hours daily and no one even if they decide to pick up can help. This is definitely illegal. I am reporting and even if I get my refund. I am going to demand the school not send to them in the future and I am asking for an investigation into this bank process. it seems like they are scamming some type of way and it is defintely coming from the top advising the reps. most definitely BANK MOBILE NEEDS INVESTIGATION FROM TOP DOWN AND GO THROUGH THOSE BOOKS

I am a college student in Washington State, and this is my second year as a college student. My experience with BankMobile has been extremely frustrating and stressful.

After my school released my financial aid funds, I discovered that my BankMobile account had already been locked/suspended, and I could no longer access my account or information about my refund. I have been trying everything I can to get help. I have called customer service and spent approximately 5-6 hours on hold, and I am still waiting for someone to assist me. I have also tried reaching out through email and different social media platforms but I have not been able to get the help I need.

What makes this situation especially difficult is that I am a student with ongoing classes and immediate educational expenses. I need my refund to help pay for textbooks, course materials, transportation, and basic personal expenses while I continue my education. I have already taken out a student loan that I am expected to repay, yet I cannot access the funds or even get clear information about what is happening.

The situation is affecting my education. There have been times when I have had to stop what I am doing for school just to spend hours trying to contact customer service. As a student, it is extremely stressful to miss time from class and coursework because I am spending 4–5 hours trying to get answers about my own financial aid refund.

I have never knowingly engaged in suspicious activity on my account, so having my account locked without a clear explanation or timely assistance has been very frustrating.

I really hope BankMobile improves its customer service and provides faster assistance to students in situations like this. Five hours on hold is simply too long, especially when the money involved is connected to a student's education and financial aid.

I also believe colleges should consider offering students a direct deposit option directly through their school rather than requiring students to rely on a third-party financial service. Students should have reliable and timely access to their financial aid refunds without having to go through this kind of experience.

I am extremely frustrated and disappointed with this situation. I just want access to the funds my school has already released and someone to actually help me resolve the issue.

Sacha, Mike and Rosa handled my issue when nobody else could. They were attentive and cared about my issue enough to resolve it as fast as possible. I wish nothing but blessings on this group they are the only reason I have trust in bankmobile

I am experiencing a problem out of no where my account is blocked I cannot set my preferences. I received a paper check which is a inconvenience worse service ever. I have been on hold over a hour now. Does company respond ?