BankMobile Bewertungen 

Terrible service!!!! The government should close this bank and college institutions should stop working for them!!

I believe this company is frauding to hold student refunds and saying it is a security breach. It needs to be investigated. This should not be occuring. I have been on hold for hours daily and no one even if they decide to pick up can help. This is definitely illegal. I am reporting and even if I get my refund. I am going to demand the school not send to them in the future and I am asking for an investigation into this bank process. it seems like they are scamming some type of way and it is defintely coming from the top advising the reps. most definitely BANK MOBILE NEEDS INVESTIGATION FROM TOP DOWN AND GO THROUGH THOSE BOOKS

I am a college student in Washington State, and this is my second year as a college student. My experience with BankMobile has been extremely frustrating and stressful.

After my school released my financial aid funds, I discovered that my BankMobile account had already been locked/suspended, and I could no longer access my account or information about my refund. I have been trying everything I can to get help. I have called customer service and spent approximately 5-6 hours on hold, and I am still waiting for someone to assist me. I have also tried reaching out through email and different social media platforms but I have not been able to get the help I need.

What makes this situation especially difficult is that I am a student with ongoing classes and immediate educational expenses. I need my refund to help pay for textbooks, course materials, transportation, and basic personal expenses while I continue my education. I have already taken out a student loan that I am expected to repay, yet I cannot access the funds or even get clear information about what is happening.

The situation is affecting my education. There have been times when I have had to stop what I am doing for school just to spend hours trying to contact customer service. As a student, it is extremely stressful to miss time from class and coursework because I am spending 4–5 hours trying to get answers about my own financial aid refund.

I have never knowingly engaged in suspicious activity on my account, so having my account locked without a clear explanation or timely assistance has been very frustrating.

I really hope BankMobile improves its customer service and provides faster assistance to students in situations like this. Five hours on hold is simply too long, especially when the money involved is connected to a student's education and financial aid.

I also believe colleges should consider offering students a direct deposit option directly through their school rather than requiring students to rely on a third-party financial service. Students should have reliable and timely access to their financial aid refunds without having to go through this kind of experience.

I am extremely frustrated and disappointed with this situation. I just want access to the funds my school has already released and someone to actually help me resolve the issue.

Sacha, Mike and Rosa handled my issue when nobody else could. They were attentive and cared about my issue enough to resolve it as fast as possible. I wish nothing but blessings on this group they are the only reason I have trust in bankmobile

I am experiencing a problem out of no where my account is blocked I cannot set my preferences. I received a paper check which is a inconvenience worse service ever. I have been on hold over a hour now. Does company respond ?

If I could give -5 stars, I would. I have been having an issue getting my refund check cashed for 8 months and have sat on hold for 3+ hrs numerous times. I get a refund check from my college through this company and the financial services at the school just tells me that I have to reach out to this incompetent company with no answers. No response. No help at all.

Use my virtual card once and then it locks up, now I have to call again so I can stay on hold for 2 hours

They helped me , they were patient and kind from x !!

If you're reading this and have the similar problems, I highly recommend making a report to the Consumer Financial Protection Bureau and report it to your schools student account services or financial aid office.. The more we pushback and make these issues known, the better changes we will have.
It was both relieving and frustrating to hear that I am not the only student who has not been able to receive their funds all because of a phone number change. There is not a single other bank that has made it this difficult (total phone hold time of 33 hours over one month)..I genuinely feel that this company is purposely trying to keep students funds and make it absolutely impossible for us to access it in any way. A phone number change should not require 33 hours of phone hold time, take more than a month, and should ABSOLUTELY not be unresolved after 12 conversations with the customer. Our student aid is meant to help pay for school materials and boarding. I am about to be evicted because of bankmobile... and about to be dropped from my classes because I do not have access to my funds to purchase required course material.

I was experiencing trouble logging in for 4 days but after contacting Bankmobile disbursements on Facebook I immediately received help from Sacha,Rosa, and Sharon I am truly thankful for them because I was becoming frustrated but they stayed calm and helped me! Thank you so much for the good customer communication and care.

I've been on hold with this company over 30 plus hours for the past two weeks!!!!! This is extremely aggravating and upsetting. After finally getting them to update my maiden name, address and phone number which took 2 weeks, I was able to log in with no avail because they locked my account for 24 hours the first time. I'm currently on hold with them again over an hour to make sure I won't get locked out again today. You guys deserve negative a million stars!!!! Would not recommend to anyone on planet earth.

I’ve had such a bad experience with BankMobile!!! My account has been locked because I switched phone numbers and cannot access the verification code and I urgently need it unlocked. I’ve been on hold several times for 2+ hours and still not gotten ahold of anyone. This is so frustrating.

BM Technologies (BankMobile) is an absolute nightmare to deal with. I received a message from my college in August to set up my account. The system immediately locked me out before I could even finish the setup process. I called customer service multiple times, endured incredibly long hold times, and was repeatedly told to "wait 24 hours." Every single time I waited and followed their instructions, the account locked right back up before I could do anything.
My college refund finally posted a few weeks ago, and my funds are now completely trapped in a broken system loop. To make matters worse, their offshore customer service is completely useless. I escalated the issue to a supervisor who was incredibly rude, spoke over me, kept cutting me off, and refused to listen to my problem. There is a massive language barrier that makes it impossible to resolve technical account issues. It is now October, and this company is actively withholding my educational funds while offering zero help. Colleges need to drop this vendor immediately.

AMAZON EXPERIENCING SHE MAKE IT EASY FOR ME AND GOT MY ACCOUNT OPEN AGAIN GREAT KOB GIVE HER A RAISE!!!

This has been by far the worst customer service hold I have been on. I called this morning was on hold for 2.5 hours, finally reached a rep, she then transferred me and I was on hold another hour before the line hung up on me. I called back, waited 1.5 hours reached another Representative who said she needs to transfered me to another department, I have now been on hold for 3.5 hours and holding. I have never had an issue 😕 this is really frustrating.

After seeing numerous people express their concerns about the extremely long wait times without any apparent improvements, I find it disappointing and frustrating that the only available method of contact is through customer service by phone, especially when customers are unable to receive assistance.

I personally waited on hold for over three hours before eventually hanging up, as it seemed unlikely that my call would be answered. I also attempted to find an alternative way to resolve my issue through X, but was redirected back to the same customer service number.

I understand that customer service may experience high call volumes, but I believe there should be alternative ways for customers to receive support, especially when the existing method is proving to be ineffective.

I wish I could give it 0 stars but unfortunately that's not an option. My experience with BankMobile by far has been the WORST customer experience I've ever had! I've literally been on hold for over THREE hours just to get my account unblocked!!! I waited over an hour at first just to even reach someone. When I finally did he took my information just to transfer me and put me on hold AGAIN even longer!!!! I haven't been able to get any help yet!!!! Like this is ridiculous, frustrating, and sad all at ONCE!!!! Y'all really need to do something about this because this is people money y'all are playing with. It shouldn't take over 3 hours for me to get some help! If y'all can't get it together then y'all need to shut down the business!! I've been on hold for over THREE hours still without any help and my account being unlocked!! How am I suppose to access anything if I can't even get into my account?! Ugh!! This is bad business and a bad company y'all really need to do better!!

⭐️ 1 Star — Absolutely Unacceptable

I am a college student, and BankMobile has put me in an extremely stressful situation. My account was suspended, and I have been trying for approximately 5 HOURS TOTAL just to get someone to help me. I have contacted customer service, emailed, and reached out through social media, and I have received little to no response.

I have never had suspicious activity on my account, so having my account suspended without being able to get a clear explanation or speak to someone is incredibly frustrating.

What makes this even worse is that I am trying to access information about my college refund that is being released so I can purchase the books and supplies I need from my school’s bookstore. Because I cannot access the necessary refund information, this situation is now affecting my schoolwork and ability to keep up in my classes.

As a student, I should not have to spend five hours on hold and repeatedly contact a financial institution just to get answers about money connected to my education.

I understand that security procedures exist, but there needs to be a reasonable way for customers to get help when their account is suspended. BankMobile needs to do better. Students should not be left without access to information about their education funds and then expected to keep up with school like nothing is happening.

Rosa is awesome! She was super responsive and very helpful. I had a very pleasant experience with her. Thank you a much!

Over 2 hours on hold just to talk to someone. Still no answer.