BankMobile Bewertungen 

Rosa is awesome! She was super responsive and very helpful. I had a very pleasant experience with her. Thank you a much!

Over 2 hours on hold just to talk to someone. Still no answer.

I’ve been currently on hold for a hour and 40 minutes to ask why I’m getting random access codes at night. I’ve been on longer calls to see why I can’t even use my own money. 2 1/2 hours later I find out there’s a $2,500 daily limit. Every time I’ve called to ask about something small it’s always a long waiting time and yet it’s always the same excuse of “peak hours”.

been on hold with them four days in a row over 4 hours to verify my phone number change because I can’t access my account to because I no longer have access to my old number

On hold for over 3 hours and still no one answered

waited HOURS on multiple accounts. Had to use my phones built in call back system since they don’t have one i immediately picked up the phone but since they didn’t hear someone for 30 seconds they hung up when i was on hold for 2 hours and 45 minutes. The worst customer service I’ve ever experienced in my life. I don’t usually write reviews but if I could write 100 bad reviews for their service I would. They are impossible to reach and I wont receive my student financial aid until I do.

This company is the absolute worse ever and it's been the worse experience. I add my bank account it's approved and then it gets cancelled out of no where by your system. This is not good customer service I've been fighting for almost 2 weeks in total in the phone for 3 hours each I've sent support tickets I've talked to supervisors who stated that my account is good to use and now it won't allow me to even add the account back. What is going on???????? I need my money asap. Can you all just send me a check in the mail please!

This bank genuinely needs to be investigated. They locked my account out of nowhere when I tried to add a bank account for my school refund and it is completely impossible to get it unlocked. They just hold your school money and you can't access it. If you try to resolve it you just get transfered and transfered and transfered until you hit some department that never once picks up the phone. All the while playing this godawful loop of the same 15 sec clip of a classical song like they want to psychologically torture you. I have been trying to access my money for MONTHS waiting HOURS on the phone on several separate instances and it does not work. I have probably waited a collective 24 hours on the phone. Because they won't do it over email they say you need to call them. But nobody who actually answers the phone has the authority to resolve the issue so they just transfer you into nothingness.

I had been trying to get an issue resolved since November 2025. I also mailed in documentation through U.S. Mail and hadn’t heard anything back about the ticket that was created. I tried again during the summer of 2026 with no luck. I finally reached out again in September 2026 via @AskBMD on X. Mike, Sharon, and Sacha were very helpful and were able to get the issue resolved very quickly compared to how long I had been waiting. I appreciate them being patient with me and I also appreciate how they were able to get it resolved in a timely manner. I’ve been waiting to receive a refund for at least two semesters and I was able to get it resolved in less than 48 hours after contacting the social media messaging service. I appreciate them so much and thank you for all of your help!!!

Terrible company with horrible wait times. I’ve experienced 2+ hour waits just to speak with someone, who is most likely located somewhere in the U.S. Their website is absolutely terrible, with countless hoops to jump through just to access your account. Once you’re finally in and attempt to make any changes, your account can get flagged and restricted.

Colleges really need to consider finding another banking partner because this company is one of the worst I’ve dealt with.

Worst bank experience I’ve ever had. Their site refuses to link to my bank account. Then when you call then expect to spend at least 2 hours on hold before any human ever answers.

After weeks of calling bank mobile to fix my account, I decided to try messaging on twitter and it was done in 30 minutes! Sharon, Rosa, and Sacha helped wonderfully!

Sacha and Rosa were really helpful and on top of it.They were replying back to me asap while I was on hold for a while for 3 days

This is crazy yo, on the phone for 2 hours , when they finally pick up she hangs up in my face , my account is locked I can’t get in and I’ve been on hold multiple times for these past few days this is ridiculous. I have never had a bank do this even with larger banks such as fidelity and cap1 chase etc.

IDK where to begin... After waiting 3 MONTHS... (YES,3 MONTHS ) To get into my account after consistently being locked out and having to submit information again and again... BankMobile sends me a check to cash... IT IS IMPOSSIBLE TO GET THESE CHECKS CASHED ANYWHERE IN LOUISIANA!!!!!!!!! For everyone saying "Oh go to Walmart.... NO!!!!!!!!!! WALMART DOESNT CASH THEM ANYWHERES!

I go to a check cashing place and I'm told " We waited on hold for 50 minutes to verify this check and they HUNG UP ON US!
BANKMOBILE IS A JOKE!

Why student Aid deals with this bank is beyond me!

I'm still waiting on someone to cash this check with no end in sight!

Horrible customer service, had to wait 4 hours just to speak to an agent. That was after about the 4th time I called. Then my boyfriend uses them as His Bank also and he tried to withdraw the money off his card and they restricted his account thinking it was fraud so he calls them Waits two and a half hours on the phone and turns around and they tell him that his money's restricted for the next 15 business days they're not going to unrestrict his count even though he told him it was him trying to get his own money off it's ridiculous I understand about fraud and scams and everything but 15 business days he obviously needs his money and shouldn't take 15 days business days to verify his identity he should have been able to do that with them over the phone right away which he did but that didn't give him any better outcome

Piece of crap bank. They disabled something on hold 2 hours running. Im bitching my school out!!.

Rosa and Sacha were so quick & efficient in responding and helping me with my account!

If I could give zero stars I would do so. There is nothing good about bank mobile. The website is trash, the customer service is trash, the business is trash. Do not do business with them if you can avoid it.

Costumer service was very good and they were very helpful.