BankMobile Bewertungen 

A pleasure to work with Mike. He’s very attentive and replies promptly. Thank you for your service !

Can't deposit my disbursement check into an existing account, can't open a new one either. Well over 2 hours listening to the same 15 second loop of hold music over and over only to be hung up on TWICE. The support email I got just told me to call the main number. Nobody will just give me a call even though I have requested it numerous times through email and FB. "Mike" BLOCKED ME ON FACEBOOK WITHOUT DOING ANYTHING TO HELP ME because apparently saying I was "really effing frustrated" was too much for his delicate little self to handle. THESE PEOPLE DO NOT GIVE A SINGLE CRAP ABOUT THEIR CUSTOMERS.

Don't know about the rest of you but when I am looking for a bank to do business with I always prioritize the ones who will block people and hold their money hostage for being slightly rude...(*massive eyeroll*)

EDIT: Where did you contact me directly, "Mike"? Still waiting for ANYONE from Bank Mobile to offer me any help at all.

I have been locked out of my account for 2 semesters already have been waiting for a check that never came. I am going to file a complaint with my school

Worst banking experience I have ever had, BY FAR.

I have been unable to access my own money for DAYS, and every attempt to get help has turned into another problem.

On Sunday, I tried to make a purchase using my temporary virtual card. The transaction was declined, and then the card was locked. I tried calling customer service and, after TWO HOURS of waiting, finally gave up.

On Monday, I was finally able to speak with someone and was told I needed to set a PIN. Fine, except I can’t set a PIN because BankMobile’s confirmation codes are not coming through to my phone. I am receiving verification texts from everyone else without an issue, but for some reason BankMobile’s codes will not come through.

After spending HOURS dealing with customer service again, I was told a ticket had to be submitted. That was Tuesday. Since then, instead of getting the issue resolved, every email I receive seems to generate or reference yet another ticket.

Meanwhile, I STILL NEED ACCESS TO MY MONEY.

Since I couldn’t use my temporary card, I tried transferring my money from BankMobile to my Chime account so I could at least pay my bills. Those transfers were okay Monday and Tuesday but now is declining. Of course it’ll only allow $250 max so I couldn’t just transfer my money out.

So at this point:

• I can’t use my temporary virtual card because I need to set a PIN.
• I can’t set a PIN because BankMobile won’t send me the confirmation code.
• I don’t know when my physical card is arriving.
• I can’t even transfer my own money to another account because those transactions are now being declined.
• Customer service requires sitting on hold for an unreasonable amount of time.
• Multiple support tickets later, I STILL don’t have a solution.

I am a full-time working mother in school as well. I see clients throughout the day and have a 30-minute lunch break. I do not have another hour or two to sit on hold for the FOURTH time just to beg a bank to let me access my own money.

This isn’t a minor inconvenience. People have bills, children, groceries, gas, and responsibilities. When a financial institution prevents a customer from accessing their funds, resolving that issue should be urgent.

I have never experienced banking service this frustrating or difficult. I don’t need another ticket number. I need someone to actually FIX THE PROBLEM and give me access to my money.

Bank mobile is the absolute worst. I’ve called about 1,250 dollars that y’all owe me on 4 different occasions. Have waited on hold each time for over an hour. This is disgusting and unacceptable. Going to reach out to my school to see if there can be anything done before contacting a lawyer. Absolutely criminal fraudulent company who doesn’t give a shit about taking care of their customers. Will do anything and everything to avoid this company moving forward. I want my money and I’m not going to stop till I get it.

Rosa helped me so much today! Great experience!!

Been on hold for 3 days for hours nobody answered just wanna change my number

Mike Quickly handle my problem that took me weeks in a matter on a few hours.

Every one were very attentive and got my problem fix thank you. Rosa Mike Sharon and Sasha

They are TERRIBLE! I hate this bank, no one ever picks up the phone. I call and expect hold of 3 hours. The staff are rude. The bank charges fees, it’s terrible. I can write this review as an essay because I’ve already been on hold for 1 hour now! My issues have not been resolved and it’s been about two weeks of confirmation on their end, and nothing comes out of it. I just want to take my money out and close the account seriously, even that is incredibly hard to do.

Bank mobile has to be created by the devil’s daughter or something. Skip the fact the they scam people personal bank accounts when you transfer.(took 3.7k from me) I get no customer service. Terrible for college students.

All I’m going to say is that this has to be a scamming site, first you take 3k from me that’s supposed to be given then keep putting my bank mobile account on negative. No help from customer service at all, yall asking for my ssn more then helping. Terrible app for college students

Like everyone else is saying: Bankmobile is unbelievably terrible. Disbursement is due for my school and I’m hung up because the email I used is tied to an old phone number I had 7 years ago which they give you ZERO option to change. Dogshit company that really makes school seem incompetent for even using them at all. Bankmobile is making interest off all of us by holding our money illegally. They should be sued in Federal court.

They have 700$ of my FAFSA money and every time i try to get the refund, it always pops up with “we are unable to verify your information right now” its been like this for the last two weeks very horrible company

I asked for a check. Never got it. Canceled check & requested card because it was "faster". Never got card. Canceled card & requested replacement. Have not received it either. I need to pay my bills. My utilities are being shut off & I got an eviction notice. I will have to drop out of school due to this. This has been an ongoing ordeal since August. Their phone system is awful. Their website is use. SOME ONE NEEDS TO GET ME MY REFUND!!

Anybody else notice all the "positive" reviews only mention 2 or 3 people? Fake reviews.

I have been trying to update all of my personal information, as the last time I used Bank Mobile was 9 years ago for the Pell Grant. Each time I call, it takes 3 hours to get in contact with someone. I opened an incident ticket and was told it takes 3 business days to respond. 4 days later im still waiting. Called once again, and was told my confirmation was sent to my email on file, which is the ENTIRE REASON I called and sent a verification form with a copy of my ID, to get my old email changed to my new. Terrible customer service, it's like talking to a wall.

I don’t typically write reviews on anything but I figured this would be necessary for all customers and students who struggle to reach customer service. My account has been locked and I’ve tried contact BankMobile’s customer service team NUMEROUS times. Through email, the messages on their website, even through their social media accounts, and even through directly calling the number they provide. It’s awful. Ridiculous customer service. I’ve called about 7 times total, and each time I was on hold for HOURS. I have lost count. My account has been locked because of suspicious activity and it was recommended to reach out to them, but this is pathetic. I would give a 0 star if I could.

My account was locked because of suspicious activity when I was only trying to update my bank account information. I uploaded the necessary documents to prove my identity and did not receive a receipt confirmation email and have been on hold for over an hour as I am writing this message. I have been trying to resolve this for almost two weeks. Educational institutions need to reconsider doing business with this company because it is a disservice to us students. Unacceptable!

They responded quickly, even when they couldn't because their time was operation was over. They responded as early as they could and solved the problem.

3 days, 14hrs and counting I have been on hold. All to update a phone number. If I didn't have time to call this would never get fixed. They even changed my refund preference even though I have an active checking account without my consent. As I am typing this I have been on hold for 2 hours just to reach customer service, then I will need to be transfered to customer resolutions. I haven't been able to leave my house for 3 days waiting hours just for them to NOT allow me to update my phone. Information verified, documents sent, and yet here I am about to be a homeless student because of these people. Horrific.