BankMobile Bewertungen 

Being able to contact customer service through social media is a really great option. The attention was way faster than that through the phone.

Sacha and Mike were amazing with helping me get access to my account. I had trouble going the traditional route by phone and decided to try Facebook by inboxing bank mobile help and let me tell you nobody but god, god bless. Again, thank you sacha/mike.

A 2 hour wait. Is actually. Diabolical.
How is this customer service wait time a 2 hour wait time at 9AM? I’ve been sitting here since 9:08AM and i am still on hold at 11:10AM. you guys need to fix your system and your customer service because that is actually ridiculous and this is not the first time.

If I could give this absolutely crap establishment no stars, believe me that I would. This company SUCKS. No one answers the phones and you will be stuck waiting for 7 hours for something that could’ve been fixed in 15 minutes. Bank Mobile has my money and they won’t give it to me, nor will they answer their phones to help me resolve it. I will never EVER recommend this to anyone ever, this is the worst company I have ever worked with and I surely will do everything in my power to never use them again if I can figure out how to get my issue figured out. I hate Bank Mobile.

Mike S was such a great helper! And VERY FAST!!! My overall experience was a solid 10/10! Keep up the great work Mike :)

I have been on hold for 4 hours and still waiting I have not received any helping they keep transferring me to what seems like people in the same department and I have asked for corporate and still haven’t been connected with them . My ach preference keeps getting denied and I was supposed to receive my money yesterday but I have not been able to get any help!!! Contacted them through social media while on the phone still and was not able to get any help either!!

Rosa was extremely helpful and worked efficiently!

I have been trying to get through to the customer service team and they always hang up after 2 hours this is very frustrating and unacceptable. All I am trying to do is UPDATE my number how hard is that.

I would give 0 stars if I knew how.
I need to unlock my account and it took me 1.5 hours to finally get transferred to a person but than I was told I have to be transferred to someone else and long story short I waited a total call time of 4 hours 34 min before I finally hung up. Insane wait time just for nothing.

Rosa, sharron & mike were super helpful with my situation and i appreciate the help and fast response! 10/10

I would give 0 stars if I could. I have called them multiple times over the past 2 months and my issue is still not resolved. My last call I was on hold for over 2 hours.

Security compromised. This is my first time using this bank and only because of the school I attend. They are constantly being compromised and locking my account. I have several actual bank accounts and have never ever been compromised this much. They need a better security system. If I actually banked with them I would pull my money out immediately.

I received a prompt response to all my questions and all the information that was given helped fix all the issues I was having. I definitely recommend connecting Bank Mobile through Facebook messenger.

Lied and said link expired in 24 hours when it expired in 1 hour dumb stupid liars

Rosa was great on Facebook, very direct and helped me resolve the issue immediately.

I couldn't get through on the phone but I reached out through their social media and I've never had an issue delt with so quickly. Was genuinely impressed with customer service. I don't know what Rosa and Sharon get paid, but it's not enough. Thank you!

Mike was really great with assisting me he solved every issue that I had today and responses were very fast.

Mike S. was extremely knowledgeable and helpful. He resolved my issue quickly when I have been trying to resolve the issue for weeks! Thank you Mike S. 💜🙏🏽

I have never been one to write reviews on anything ever, but this experience with this company has been one that needs to be documented.

for what reason my university uses this bank, i couldn’t tell you, but for some reason they do.

They wanted me to choose a preference for how i received my financial aid refund, so i gave them my routing and account number.

waking up today, for some reason, they had my DEBIT card number as my account number that they sent my refund to. Obviously that was incorrect so I attempted to call them to make sure my refund would make it to my bank account.

I waited on hold for an hour and ten minutes the first time just to have the first person pick up and hang up the phone on me.

Then I waited on hold for another hour and forty minutes for the second agent to tell me that they don’t know what is going on and that the money was already sent.

There is now over $5000 just in limbo.

I actually cannot believe this company still exists, and cannot fathom why a university would want to use this company.

Rosa and Sharon helped me today and they were both very polite and helpful. I didn’t not expect to have my issues resolved so quickly. They were the best!