BankMobile Bewertungen 

Rosa and Sharon helped me today and they were both very polite and helpful. I didn’t not expect to have my issues resolved so quickly. They were the best!

THis place is a terror. They have literally had me on hold over 5 hours and I can't do a simple number change

I wish I could give them a negative rating!! Waited on hold 4 1/2 hours just for them to tell me the department that I needed was closed!!! I am LIVID!! They lie and tell you they will call you and don’t! I have called probably 30 times since they locked me out of my account for absolutely no reason!

Sharon and Mike were very quick and helpful!!

Rosa and Mike did an excellent job helping me!

Nationwide pattern of refund lockouts — Colleges/Unis should not rely on them for financial aid

I wish we could rate 0 stars. My FL university uses BankMobile to disburse financial aid refunds, and since August 25th my account has been locked out of selecting an electronic refund preference with shifting, contradictory explanations — first told my account was "compromised," then told restrictions were removed but my "network doesn't meet security requirements," then hit with more "suspect" flags days later with zero specifics on what to fix.

On top of that, I learned there were failed login attempts on my account back in February that I was never notified about — only found out in August when I called about the lockout. Was promised a follow-up from their "banking team" that never happened.

I've made 10 calls since August 25th, including one that kept me on hold for 3 hours and 12 minutes and no one ever answered, the line went silent then disconnected. My school's financial aid office told me I'm the 6th student this week alone with this exact issue, and others had it in spring too — this is not an isolated glitch.

A mailed check isn't an acceptable fix for a problem they caused — I need direct deposit restored. Filing with CFPB and my state AG. If your school uses BankMobile, be prepared for this. Everyone should also file complaints so they can be held accountable.

Let me start me start by saying the only reason I use this appalling excuse of a financial institution is because my schools Mr. Krabbs tier greed prevents them from having any kind of service above horrendous. Bank mobile I did not know I could be this angry at a bank but boy did yall find a way to enlighten me. There is no godly reason It should take a week to get ahold of yall to report a stolen card. While my bank account is actively being gnawed to bones I have to listen to great value Jarvis tell me about everything I don’t need to know for 4 hours straight. The only relief from that blasphemous ai monologue is the hold music which I don’t mind the first 15 minutes of THE 4 HOUR WAIT. When I finally get a sloth speed representative I can barely understand them if at all. Then I verify my information assuming the hold is over and I can finally get a new card. Oh was I wrong. Apparently bank mobile is trying a new tactic called making you wait your soul out because she put me on hold again. Would you believe the most fluent English she spoke the entire conversation was her telling me she was transferring me to another department? I swear dealing with bank mobile is like a south park episode that forgot the humor. This is not the first time I’ve had an issue with them either this one has just angered me the most. I am seething watching the numbers drop on my account and the time grow on the phone call. I despise bank mobile and everyone affiliated with that organization. Do not listen to the 5 star reviews they are bots. Bank mobile I hate you. I’m still on hold. Bank mobile again I hate you.

It was confusing , I got the run around never settled anything

Fast prompt service!

My account was restricted when I tried to link it to my bank account. I was on the phone with customer service for 2 hours, transferred and put on hold multiple times. No one could resolve my issue and I was told to allow 15 days for a fraud investigation. This is unethical to hold someone’s money (that they live off of) when they called you themselves to report the “fraud” and were able to verify all of the information with each representative. BankMobile does not care about its customers and schools should not use them. Students are not happy with them.

Rosa was very welcoming and helped me with all of my problems efficiently. Very polite!

Horrible company. Locked me out of my account for no reason. Made me jump through hoops and call multiple times with 3 hour hold times to get back in the account. They set my refund preference to paper check themselves and said they tried to disburse the refund but were unable. When I called again to have this explained to me they asked me if they thought my account was compromised. The account was never compromised. They weren’t aware of the changes they themselves made! Also the customer service department has obviously been outsourced to foreign workers. Terrible experience. I’m not sure how they swung this deal to be in charge of FEDERAL FINANCIAL AID refund disbursements, but they’re doing a terrible job of handling it. Expect them to hold onto your money as long as possible and bug them for almost 8 hours total of call-time to get a resolution. And that’s being optimistic because I still haven’t been paid.

Poor customer service experience. Long wait time I’ve waited 2 + hrs just to be transferred to a line that no one answers. I’ve been trying to set up my preference for the past 2 days as direct deposit rather than creating an account with them it’s very frustrating not being to login and connect with someone who can further assist you. I WOULDN'T RECOMMEND THIS FOR ANY ONE. Opt out Mobile bank and just get a refund check via mail sure it’ll take time but at least you won’t have the hassle of getting on the line with someone.

Rosa and Mike helped me tremendously and I teuly appreciate their time. They answered all my questions on a timely manner and were very informative and kind. Best customer service experience i have had so far! Truly so grateful.

Currently on hold because my account was locked. Transferred schools and went to set up my refund preference for new school and was immediately locked out. It’s been phone games ever since. Something has got to give with this company.

My account was previously locked when I attempted to change my refund preference. I completed the identity verification you requested, and you confirmed that my documents were received and my account was unlocked. I then attempted to change my refund account again as instructed, first using my phone and cellular data instead of Wi-Fi, but the system still will not allow me to change the account.

I have been calling and calling and calling and nothing for 2 hours+ and won’t get any help at all. Terrible customer service and I just need a few minutes of their time for some help. Its been about the 4th since I’ve been trying to hear from them ALL day. Really frustrating and annoying.

The only reason I am with this bank is because it was the option provided through my school. As soon as I can, I will be contacting my school to see what other options I have so I no longer have to deal with this bank.

This bank used to be better, but now the service is terrible. Every time you call, be prepared to wait at least an hour. Today I waited almost 3 hours, which is ridiculous.

It has only gotten worse. I cannot log in to the mobile app while connected to my own home WiFi without getting locked out of my account. The same thing happens on my own computer when using my own VPN — I have never heard of this before.

After they unlocked my account, I was told I need to wait another 24 hours to log back in, otherwise the system will lock me out again and I would have to call and wait another 2 hours for a technician. The first 3 support technicians I spoke to never mentioned this.

Every time I call, each technician tells me something different because they cannot keep their stories straight.

I never thought I would be dealing with the worst bank ever.