Barnard Marcus Bewertungen 

All I can say is wow! I recently found my property through Ella in the Covent Garden lettings department, and I couldn’t be happier with the experience.

I was really worried about the whole process as I’d never rented a property before, but from our very first phone call, Ella immediately put my mind at ease. She listened carefully to exactly what I needed and went above and beyond to help me every step of the way.

She is incredibly trustworthy, professional, and made the entire process feel easy and stress-free. Definitely not your typical estate agent!

Thank you, Ella – I couldn’t recommend you highly enough.

Feroza & Yinka
I recently sold my property through Barnard Marcus in Mitcham, and I couldn’t be happier with the service provided by Feroza and Yinka.
From start to finish, they were professional, proactive, and genuinely committed to achieving the best outcome for my sale.
Feroza kept me fully informed at every stage, offering clear guidance and honest advice that made the process feel straightforward and manageable. Her communication was always timely, and she handled every detail with confidence and care.
Yinka was equally fantastic—knowledgeable, efficient, and always ready to step in to ensure everything stayed on track.
Together, they made a great team, and their dedication gave me real peace of mind throughout the entire process.
Thanks to their hard work, the sale progressed smoothly and successfully. I highly recommend both Feroza and Yinka to anyone looking to sell in the Mitcham area. They truly go above and beyond.

Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

I registered my interest in buying a property with this estate agent in Feltham and never heard from them again. No follow‑up call, no email, nothing. It’s disappointing,

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.

Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.

I would strongly urge anyone to avoid this estate agent.

I would like to leave a very complimentary review for Quasim at Barnard Marcus.

Throughout my sale process, Quasim was absolutely excellent. Moving house can be incredibly stressful, but he was professional, responsive, supportive and reassuring from start to finish.

He always kept me updated, answered my questions promptly and went above and beyond to help things progress smoothly. His communication and customer service were outstanding, and I genuinely felt supported throughout the whole process.

Thank you again, Quasim, for all your help and hard work. You are a real credit to the Peckham branch.

Sandra A

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.
Lack of their internal communication between Sutton and Leighton Buzzard branches are laughable. One branch tells you one thing, another branch something else. They can't even make an effort by talking to each other. Avoid at all cost.

I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.

If you are thinking of renting through Barnard Marcus, read this review very carefully. Everything in this review is 100% factual. Nothing is exaggerated or made up. I still have all of the written communication, emails and messages to support everything I am saying.

I work in education and have done for over 10 years. I am also self-employed, I run my own business, and I have employees. I am not someone who can be confused, downplayed or bullied into accepting nonsense. Before moving into the apartment, I was told that because I was self-employed I would need to pay six months’ rent upfront, and after those six months I would move onto monthly payments. When the first agreement came through, it was wrong. It effectively required me to pay six months upfront twice, which was not what had been discussed. I pointed this out and was told to sign it anyway because an addendum would be issued afterwards to correct it.

When the first addendum eventually arrived, it came late and then tried to limit the tenancy to six months, which I refused to accept because that was not the agreement. I then had to escalate matters through the complaints department and go back and forth with the area manager just to get a second addendum issued. That second addendum was signed months after I had moved in, and I signed it without being told that the landlord was apparently planning to either sell the property, move back in, or otherwise get me out. Had I known that, I would never have signed it. After six months, I was then served with a Section 21 notice, and they tried to rely on the break clause in the original tenancy agreement to get me out, even though I had signed for a one-year tenancy and had every intention of staying. It became very clear to me that the plan was always to get me out after six months.

What followed was months of stress, back and forth, gaslighting, deflection and excuse-making. I went back and forth with the area manager for months. He repeatedly tried to school me on what the law was, tried to insinuate that I did not know what I was talking about, and tried to throw every possible legal loophole at me to justify getting me out of the apartment. But in the end, I won. I fought for myself, relied on the written record, and forced them to rescind the Section 21 because they knew they could not bully me the way they had clearly expected to. What also helped was the fact that the second addendum did not have an end tenancy date, which completely undermined the position they were trying to take.

Throughout all of this, Barnard Marcus never advocated on my behalf once. Not once. They were a completely useless third party. Whenever there were problems in the apartment, whenever there were repairs that needed doing, whenever there were issues that needed to be resolved, I had to advocate for myself the entire time. They did not protect me, they did not support me, and they did not act professionally. All they did was gaslight, deflect, make excuses, and avoid accountability.

It has now been several months since I moved out of the property, but I am posting this review now to hold this company accountable for how they treated me. I eventually moved out a couple of weeks before the one-year term ended, but the amount of stress, time and energy that this company caused was unbelievable. I have been renting for over a decade and I have never dealt with anything like this in my life.

My advice is very simple: DO NOT RENT THROUGH A THIRD-PARTY COMPANY. If you are in a position where you need to rent, go directly to a private landlord. Do not go through an agency, especially an agency like Barnard Marcus.

This review is public for a reason. This company should be held accountable for the way it treats tenants. And if Barnard Marcus wants to dispute any part of what I have written, they are welcome to do so — because I still have all of the written evidence.

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

(2-April-2026 update)

I am very disappointed with the way Barnard Marcus has handled my deposit return. Despite repeatedly following up, they continue to respond with vague messages like “I am still currently liaising with your former landlord in regards to what they may potentially be looking to claim for to deduct from your deposit.” This has been going on for far too long, and it feels completely unprofessional.

The checkout inventory report clearly stated there were no damages and I have hired professional end of tenancy cleaning, so there is no reason for the landlord to spend days “looking for” deductions. The agency should be enforcing a clear deadline for the landlord, not helping them delay payment. I expected transparent and timely communication, but instead, I have experienced avoidable delays and poor accountability. Very disappointing service.

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To future tenants, I wish you good luck and all the best coz you really needed it.

People here just don't give a sh*t and don't care about delivering what they have promised.

1. I was only given the tenancy agreement 3 days before the tenancy start date, as I have mentioned multiple times that I need time to read the agreement and make payment and plan ahead for my moving, they only serve the landlord as the landlord is given a template and rights to modify any leasing terms 2 weeks ago, but I only got 3 days. And they insist that I need to start paying bills on the tenancy start day and not willing to postpone it even it is their fault to not send me the agreement earlier. Without any confirmation how am I suppose to make plans in moving?

2. They will not share the landlord's contact and saying I can contact them whenever I need help. However, whenever I needed them to ask landlord for confirmation, eg if it is ok to replace the traditional meter with smart meter, they will never help you and no reply. I tried to call and email, no response. Also I tried to ask them to confirm with landlord if water bill is also included, as the rent only stated hot water included. I tried to call Thames Water and got the reply is I cannot set up an account with them as the whole building was under 1 business account. I addressed this issue to Barnard Marcus Covent Garden and would would like to seek for a confirmation that I do not need to pay for water. What I got was, if you contacted Thames Water then I should take their advice. Come on! I need confirmation from you! not from Thames Water!

There are many more little things that shows how irresponsible they are to Tenants, I hope this review can help anyone who is considering to rent from them.

**When it comes to fixture maintenance, Hollie from the property maintenance team however did a great job, she replied my emails and follow up on the issues. I really appreciated her prompt response.

PS. I will keep updating my frustrated experiences that I encounter with them.

Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing

Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

The office opposite KFC in Thornton Hearth, Mortgage Advisor S B was very unprofessional, rude, arrogant and impolite. She was very argumentative about nonsense things like office direction etc..

Will not recommend this Mortgage Advisor if your buying a house. Such a waste of time!