Bath product was excellent but feet were not delivered. In desperation as old bath was removed - old bath legs were modified and used to install new bath. Customer services / management very arrogant... Mehr ansehen
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Das sagen Bewerter
I would like to say a huge thank you to Mariah for her outstanding customer service. She was incredibly helpful with sourcing bathroom parts and went above and beyond to make sure I got the right... Mehr ansehen
Unternehmen hat geantwortet
I can’t recommend Kelly at Bathroom City enough! She has been absolutely amazing from start to finish and really helped bring my bathroom vision to life. She went above and beyond, always making sur... Mehr ansehen
Unternehmen hat geantwortet
Kelly from customer service did an amazing job helping me with my order. There were some issues but it had already been sent to the depot with the courier company and no longer with them. Kelly was ab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bathroom City
Vom Unternehmen geschrieben
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £50.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Vom Unternehmen geschrieben
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Kontaktinformationen
15 Seeleys Road, B11 2LQ, Birmingham, Vereinigtes Königreich
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,5
Hervorragend
2335 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great products and exceptional customer…
Great products and exceptional customer service.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you, We're delighted to hear that you were pleased with both our products and customer service. Providing exceptional quality and support is always our goal, and your kind feedback means a lot to our team. We truly appreciate your support and look forward to serving you again in the future
Kind Regards
Bathroom City
Lots of choice
3. Juni 2026
Antwort von Bathroom City
We're glad you enjoyed the wide range of choices we offer. We’re always looking for ways to improve and provide an even better experience. We hope to welcome you back again soon
Kind Regards
Bathroom City
Great customer service
I spoke with Mariah and she found the product I needed, ordered it, arranged payment and delivery. She was extremely helpful in a friendly yet professional manner. Very happy customer.
2. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you, We're delighted to hear that Mariah was able to find the product you needed, arrange the order, and coordinate payment and delivery smoothly. We'll be sure to pass along your kind words to her. Providing friendly, professional, and helpful service is what we strive for, and it's great to know Mariah delivered such a positive experience.
Kind Regards
Bathroom City
Easy payment system
Easy payment system. Able to pay in installments is very handy as well
6. Februar 2026
Antwort von Bathroom City
Thank you for your 5-star review We're delighted to hear that you found our payment system easy to use and that the installment payment option was helpful. We appreciate your feedback and look forward to serving you again in the future
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you so much for your 5-star review, We're delighted to hear you had a great experience. Your kind words and support mean a lot to us. We look forward to serving you again soon
Kind Regards
Bathroom City
Ordered the oliver cashmere vanity unit…
Ordered the oliver cashmere vanity unit 1300mm with solid oak worktop.Arrived week later great condition fitted now looks great definitely reccomend Bathroom city
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We're delighted to hear that your Oliver Cashmere Vanity Unit with Solid Oak Worktop arrived in great condition and that you're pleased with the finished result. It's wonderful to know it looks great in your bathroom and that the delivery and quality met your expectations. Thank you for choosing Bathroom City and for recommending us.
Kind Regards
Bathroom City
Great Service
Website easy to use, communication excellent. I had a query about my order and Kelly really went out of her way to help.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re delighted to hear you found our website easy to use and that our communication met your expectations. We’ll be sure to pass your kind words on to Kelly, she’ll be thrilled to know her help made such a positive difference to your experience
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you , We’re delighted to hear that you found the website efficient, easy to use, and user-friendly. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon
Kind Regards
Bathroom City
Website easy when working correctly
Just ordered, so not received yet, but when the website works (had everything in basket ready to pay, then seemed not to work for a day or so) easy to understand what you need, but no discount codes work, even when being shown to you left right and centre, they either say invalid or been used, possibly and issue from the previous problem.
27. Mai 2026
Antwort von Bathroom City
Thank you for your feedback and for placing your order with us.
As your order has not yet been received, please contact us directly so we can look into this further and discuss the issue with you personally 01217530700 We’ll be happy to help resolve this for you.
Kind regards
Bathroom City
Easy to negotiate site and pay
26. Mai 2026
Antwort von Bathroom City
Thank you, We’re glad you found the site easy to negotiate and straightforward to use. We appreciate your feedback and look forward to welcoming you again soon
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you for your 5-star review We're so glad you were happy with the price and your order. Your support means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Great products, competitive prices and exceptional customer service
We made a trip to Birmingham after viewing the Bathroom City website. We were not disappointed. Some excellent products at very good prices. We ordered a bath, shower screen and two taps. Our bathroom needed quite a lot of work doing before we wanted to take delivery, which wasn’t a problem. We could just ring a week before it was needed and delivery was arranged. Excellent service.
A special mention to Kelly in customer services, who arranged for a tap to be exchanged, as one that was deliverer was incorrect. Again excellent service.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re delighted to hear that your visit to Bathroom City was worthwhile and that you were pleased with both our products and prices.
It’s great to know that the flexible delivery arrangement worked well for your renovation schedule, and that your bath, shower screen and taps met your expectations.
A special thank you for mentioning Kelly in our customer service team. she’ll be thrilled to know her help with the tap exchange made such a positive impression.
We truly appreciate your feedback and your custom, and we hope you enjoy your new bathroom for many years to come
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you so much We’re delighted to hear you felt you received great value and had such a positive experience with us. Your support and kind words truly mean a lot to our team.
Kind Regards
Bathroom City
Seamless online ordering process
Seamless online ordering process. Fast delivery. High delivery charge though!
13. Mai 2026
Antwort von Bathroom City
Thank you for the 5-star review. We're so glad you enjoyed the seamless ordering process and fast delivery. We also appreciate your honest feedback about the delivery charge, and we’re always looking for ways to provide the best overall value. We truly appreciate your support and hope to serve you again soon
Kind Regards
Bathroom City
I have had a great call with Kelly…
I have had a great call with Kelly today who has been trying to resolve an issue with parts for our bath not turning up and she's been amazing with her persistence and to get to the bottom of the issue ( turns out it was DHL who failed again on delivery) .
Thank you Kelly for all your help and i look forward to getting my spares soon .
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re delighted to hear that Kelly was able to assist you and keep pushing to get to the bottom of the delivery issue. We know how frustrating delays can be, especially when they’re outside of our control, so it’s wonderful to hear that Kelly’s persistence and support made a difference.
We’ll be sure to pass your lovely feedback on to her. Thank you again for your patience, and we hope your spare parts arrive with you very soon.
Kind Regards
Bathroom City
Poor quality work tops and bad sanitary…
Poor quality work tops and bad sanitary ware, sent two toilets out both completely out of shape had to replace them myself, had 3/4 different shades off brashware. Would only offer partial refund.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re very sorry to hear about your experience and understand your frustration regarding the issues with the worktops, sanitary ware, and brassware shades. We appreciate you bringing this to our attention. As discussed, your refund has now been actioned. We do apologise again for the inconvenience caused and thank you for your feedback, as it helps us improve our products and service
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you so much for your kind words. We’re delighted to hear you received excellent service online and that Kelly was able to assist you over the phone as well. We’ll be sure to pass along your 5-star feedback to her, she’ll be thrilled to hear it. We truly appreciate your support and look forward to helping you again in the future
Kind Regards
Bathroom City
Well what can I say !
Well what can I say !! I've had a whirpool bath for a year now from bathroom city and it's already faulty and requested a new suction wall fitting as it had gone brittle and we had a massive flood in our home which caused damage to our hallway ceiling downstairs ( now having to claim for damages) That was bad enough but I contacted bathroom city about what happened and requested a new part over 6 days ago and they promised they would contact the supplier to send a replacement out ASAP.
I was informed it was sent as soon as they were made aware and ive still not received my item 4 days later and im left with no washing facilities for nearly a week now.
Kelly from bathroom city has been doing all she can to get this item over to me ( thanks kelly) but the suppliers are dragging their feet and havnt sent the item so ive had to chased again today .
This is very bad service from bathroom city's supplier and as my bath is still under warranty I would expect a better service than this.
Not a happy man right now.
Update:
Kelly has do everything it again, she's not only got onto the supplier but it turns out that DHL delivery was as usual poorly excicuted and Kelly has done her part to arrange another order to be sent for delivery, next day.
Fingers crossed it arrives tomorrow and lessons have been learnt to never trust DHL to deliver items on behalf of bathroom city or supplier again.
I do appreciate it's only a week but having to wash in a sink with no shower or bath is not the best, thankfully I don't have kids as that would have been a nightmare !!!.
Thank you Kelly for all you do and have fine so far five stars to you !!
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Firstly, we would like to sincerely apologise for the issues you’ve experienced with your whirlpool bath and for the inconvenience this has caused you and your family.
We are very sorry to hear about the flooding and the damage caused to your home. We completely understand how frustrating and stressful this situation must be, especially with being left without washing facilities for so long.
Thank you as well for recognising Kelly’s efforts in trying to resolve this for you, she has been actively chasing the supplier on your behalf. However, we fully appreciate that this delay is unacceptable, particularly as your bath is still under warranty.
Please be assured that we are continuing to escalate this matter with the supplier and pushing for the replacement suction wall fitting to be dispatched as a priority. We understand your disappointment and frustration, and we genuinely apologise for the level of service you have received in this instance.
Thank you for your patience while we work to get this resolved as quickly as possible.
Kind regards,
Bathroom City
Rapid and very good customer service
Rapid and very good customer service
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you, We truly appreciate your kind words and are delighted to hear that you were happy with our customer service. Providing fast professional, and helpful support we will let the customer service team know
Kind Regards
Bathroom City
Kelly in Customer Services was so…
Kelly in Customer Services was so helpful and nothing was too much trouble
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Kelly in Customer Services was so helpful and made your experience such a positive one. We’ll be sure to pass on your kind words to her she’ll really appreciate it.
Kind Regards
Bathroom City
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