Bath product was excellent but feet were not delivered. In desperation as old bath was removed - old bath legs were modified and used to install new bath. Customer services / management very arrogant... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I would like to say a huge thank you to Mariah for her outstanding customer service. She was incredibly helpful with sourcing bathroom parts and went above and beyond to make sure I got the right... Mehr ansehen
Unternehmen hat geantwortet
I can’t recommend Kelly at Bathroom City enough! She has been absolutely amazing from start to finish and really helped bring my bathroom vision to life. She went above and beyond, always making sur... Mehr ansehen
Unternehmen hat geantwortet
Kelly from customer service did an amazing job helping me with my order. There were some issues but it had already been sent to the depot with the courier company and no longer with them. Kelly was ab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Bathroom City
Vom Unternehmen geschrieben
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £50.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Vom Unternehmen geschrieben
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Kontaktinformationen
15 Seeleys Road, B11 2LQ, Birmingham, Vereinigtes Königreich
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,5
Hervorragend
2335 Bewertungen
Bittet Kunden um Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Poor service if there's a problem.
Initial purchase and supply of a Pelipal vanity unit and wall cupboard was uneventful so 2 stars not 1. Unfortunately the vanity unit basin developed a problem and a replacement was ordered from Pelipal in Nov 2025. So far so good. I gave it a couple of months (website says Pelipal delivery in 6 weeks) before chasing. Since then I have had repeated assurances that "it will be with us by the end of next week" only for nothing to appear. So now 6 months later I am still waiting. It may be that Pelipal is at fault here, rather than Bathroom City, but the latter are the retailer giving me the assurances. If Pelipal are at fault then Bathroom City should stop using them. I see Kelly receiving much praise on here, but on this occasion I have just been repeatedly fobbed off by her.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you for your review and for highlighting both the positives and the issues you’ve experienced. We’re very sorry for the ongoing delay with your replacement basin and completely understand your frustration after waiting so long.
We would like to reassure you that the updates provided to you were based on the information and delivery estimates we had been
at the time. Unfortunately, the delays from the manufacturer have been outside of our control, but we appreciate this does not make the situation any less disappointing for you as our customer.
We also apologise if our communication has come across as repetitive or unhelpful — that was certainly never our intention. We are continuing to chase this matter with our suppliers and will keep pushing for a resolution as quickly as possible.
Thank you again for your patience, and we are sorry for the inconvenience this has caused.
Kind Regards
Bathroom City
I have spoken to Kelly on several…
I have spoken to Kelly on several occasions, and each time she has been extremely helpful. She made the experience of purchasing from Bathroom City a very positive one.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your wonderful 5-star review. We’re delighted to hear that Kelly has been so helpful throughout your experience. We’ll be sure to pass on your kind words to her.
It’s fantastic to know that your purchase from Bathroom City was such a positive one. We truly appreciate your support and look forward to helping you again in the future
Kind Regards
Bathroom City
Jimmy and Kelly were both extremely…
Jimmy and Kelly were both extremely helpful throughout the process of purchasing our bath. They were very welcoming when we visited in person and when we encountered a problem with the bath they went out of their way to help us resolve the issue and sent us a new replacement bath very quickly. Very impressed with their service, particularly Kelly who was always so pleasant and highly efficient. Thank you
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Jimmy and Kelly were able to support you throughout your purchase and make your visit a welcoming one.
It’s especially great to know that when an issue arose, the team was able to resolve it quickly and ensure you received a replacement without hassle. We’ll be sure to pass on your lovely feedback to Kelly, she’ll be thrilled to hear how much her efficiency and pleasant approach meant to you.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch
Kind Regards
Bathroom City
Amazing service very fast delivery
Amazing service very fast delivery. Extremely helpful
4. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We're thrilled to hear that you were happy with the fast delivery and found our service extremely helpful. Your 5-star review truly means a lot to us, and we look forward to serving you again soon
Kind Regards
Bathroom City
Excellent customer service from Kelly…
Excellent customer service from Kelly always responded to emails we sent. Dealt with our issue.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you for your wonderful feedback. We’re delighted to hear that Kelly provided you with excellent customer service and kept you well-informed through prompt email responses. It’s great to know your issue was handled effectively. We truly appreciate your 5-star review and your support
Kind Regards
Bathroom City
item they told me they had limited… BUT WAS NOT
item they told me they had limited stock and only one left. so i was trying to get it. but when my builder rang they told him there was many in stock. very odd. i was told a different price from other staff members at bathroom city. the item was damaged when purchased. do no recommend
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
please contact, Kelly at kelly@bathbiz.net or call 01217530700
so we can get this looked at for you
Kind Regards
Bathroom City
Customer service from Kelly was…
Customer service from Kelly was excellent. Kelly was quick responding and resolved it straight away. Thank you Kelly, you are a star!!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re delighted to hear that Kelly provided such excellent customer service. Quick responses and efficient resolutions are exactly what we strive for, and it’s great to know Kelly delivered just that. We’ll be sure to pass along your kind words—she’ll be thrilled to hear them. Thanks again for your support
Kind Regards
Bathroom City
Antwort von Bathroom City
We’re really glad to hear that you found the ordering process easy and smooth. Making things simple and convenient for our customers is something we always aim for, so your feedback means a lot. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
The online assitant who answer all my…
The online assitant who answer all my questions and reassure about the products features
23. April 2026
Antwort von Bathroom City
We’re really glad to hear that our online assistant was able to answer all your questions and make you feel confident about the product features.
Providing clear, reassuring, and helpful support is exactly what we aim for, so it’s great to know we hit the mark. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience
Kind Regards
Bathroom City
Kelly sorting my order for me and…
Kelly sorting my order for me and ensuring I had everything I needed. Also adding on a vanity unit onto my order on the 16th March 26 and ensuring it was all delivered on time.
Also refunding a returned part, I didnt need, after. Thanks Kelly great service.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
We’re delighted to hear that Kelly was able to support you throughout your order, making sure everything was complete, arranging the addition of your vanity unit, and ensuring timely delivery. It’s also great to know the returns and refund process went smoothly for you.
We’ll be sure to pass your feedback on to Kelly
Kind Regards
Bathroom City
easy purchase
21. April 2026
Antwort von Bathroom City
Thank you for your 5-star review, We're so glad to hear that your purchase was easy and hassle-free. Your feedback means a lot to us, and we truly appreciate your support
Kind Regards
Bathroom City
Great customer advice
Great customer advice, service with a smile, very helpful..
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Bathroom City
Thank you so much for your kind word, We’re delighted to hear you had such a positive experience with our team. Providing friendly, helpful service is what we strive for every day, so your feedback truly means a lot to us. We look forward to welcoming you again soon
Kind Regards
Bathroom City
Straight forward site to navigate and…
Straight forward site to navigate and place order.
16. April 2026
Antwort von Bathroom City
We're so pleased to hear that you found the site straightforward to navigate and that placing your order was easy. We appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you for your wonderful 5-star review. We’re delighted to hear that you were happy with both the selection and the value. Your feedback means a lot to us, and we’re glad we could meet your expectations.
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you, We truly appreciate your support and are delighted to hear you had a great experience. It means a lot to us, and we look forward to welcoming you again soon
Kind Regards
Bathroom City
We had a few issues with a few faulty…
We had a few issues with a few faulty parts. The team resolved these issues with ease. Very happy with the service.
17. Februar 2026
Antwort von Bathroom City
We’re glad to hear that the team was able to quickly resolve the issues with the faulty parts. Providing smooth and reliable service is always our goal, and it’s great to know you’re happy with the experience.
Kind Regards
Bathroom City
I ordered a bath panel 1700 x 550 x…
I ordered a bath panel 1700 x 550 x 15mm. The ordering process was good, delivery was within stated time, and the driver was very helpful. Due to the driver having to park in a difficult area, away from the house and blocking a road, I admittedly didn't check the panel at the time. However, when I went to install the panel, I discovered that the wrong size had been delivered. The height was 540mm as opposed to the 550mm I ordered. Due to time restrictions, I had to go ahead and fit the incorrect panel, making amendments to resolve the problem. This was very disappointing and cost me a lot of time.
30. März 2026
Antwort von Bathroom City
Dear Customer,
Thank you for your feedback, and for taking the time to share your experience with us.
We’re really pleased to hear that you found the ordering process straightforward and that our delivery driver was helpful under difficult circumstances. However, we’re very sorry to learn that the bath panel you received was not the correct size.
We completely understand how frustrating and inconvenient this must have been, especially given the time constraints you were working under and the additional effort required to make adjustments during installation. This is certainly not the standard of service we aim to provide.
We would very much like the opportunity to look into this further and see how we can put things right for you. Please could you contact Kelly directly at kelly@bathbiz.net with your order details and any relevant information or photos? This will help us investigate the issue and work towards a suitable resolution.
Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
Kind Regards
Bathroom City
Antwort von Bathroom City
Thank you so much for your kind words. We're thrilled you had a great experience and truly appreciate you taking the time to share your feedback
Kind Regards
Bathroom City
Easy to use and place order
1. April 2026
Antwort von Bathroom City
Thank you for your 5-star review. We’re delighted to hear that you found our service easy to use and that placing your order was a smooth experience.
We really appreciate your feedback and support, and we look forward to serving you again in the future
Kind Regards
Bathroom City
Antwort von Bathroom City
We really appreciate your support and are delighted that you had a positive experience with us. If there’s anything else we can help you with in the future, please don’t hesitate to get in touch
Kind Regards
Bathroom City
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