Absolutely shocked I purchased one order of eye cream , which didn't really improve eye area !Then 1yr later receive an email to say Beauty pie have requested an amount from my original payment accoun... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I love Beauty Pie! Premium products at good prices. Once you are a member, you get a gift choice on your birthday. Also, that personal touch with posts on Instagram and Facebook from the founder and... Mehr ansehen
I love their products: top quality formulations. Most are suitable for sensitive skin though some creams may be more strongly fragranced. SPF for face is best I’ve tried. Quick dispatch, lovely packag... Mehr ansehen
I have been a Beauty Pie member for a long time and I’d really rate it as a company. It has a really broad range of products, some of which are outstanding. I think Marcia Kilgore, the founder is phen... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At BEAUTY PIE, our mission is to make you feel like a kid in a cosmetics candy shop. To bring you the fairy tale. To deliver the absolute best in beauty nonstop, at prices so amazing, even a splurge is a steal. Because there should be no guilt in getting gorgeous.
Kontaktinformationen
1 Wells Street, W1T 3PQ, London, Vereinigtes Königreich
- www.beautypie.com
4,5
Hervorragend
27 755 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good range of products and good prices
10. August 2026
Bewertung ohne vorherige Einladung
fully recommend
I have been using Beautypie for a number of years and love being able to try high quality products for a much more affordable price. Many of my regular products have come from BeautyPie
10. August 2026
Bewertung ohne vorherige Einladung
Customer service terrible 4 Weeks I ordered and still waiting
Customer service terrible, can only talk to AI generated response which is use less, Been waiting for my order since 24th July 4 weeks. And still waiting no updates given. I needed products for my Holiday, over £100 I will now have to spend another £100 somewhere else I have requested a refund but can only talk to AI I do not recommend this company
10. August 2026
Bewertung ohne vorherige Einladung
Quality products at reasonable prices.
Quality products at reasonable prices.
Lots of choice and fast delivery
10. August 2026
Bewertung ohne vorherige Einladung
Great products at a great price.
Great products at a great price.
11. Juli 2026
Bewertung ohne vorherige Einladung
Amazing products - Great value for money
Great value for money. Products are well described, genuinely reviewed and I have so many items I order again and again. The quality of the products is amazing and yet a fraction of the price of high street brands.
9. August 2026
Bewertung ohne vorherige Einladung
I love the Beauty Pie products that I…
I love the Beauty Pie products that I regularly use They are such good quality and when compared to very much more expensive products, they are equally as good if not better. I wish they did more samples Because there are things that I would still like to try ,but we are all watching our pennys these days. I can't open use them once and send them back. I think if they sent out some samples they would certainly get people purchasing more products.
9. August 2026
Bewertung ohne vorherige Einladung
I have loved the products I get from…
I have loved the products I get from Beauty Pie. There are several which I rely on as I have seen real, visible differences in my skin. Makeup and skin care products for the win!
9. August 2026
Bewertung ohne vorherige Einladung
I want to do a 4.5 out of 5 review
I want to do a 4.5 out of 5 review - I am really enjoying my subscription and the welcome gift was astonishing. I have very fussy skin and all of the products (I have bought a lot) have been soothing and nourishing. My only gripe is that there always seem to be items in a range that are sold out and that always seems to be the particular shade I want. This is minor considering all the lovely products that work so well. Fantastic value for money
9. August 2026
Bewertung ohne vorherige Einladung
I have loved everything purchased from…
I have loved everything purchased from Beauty Pie. Well worth the investment.
28. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
I can’t get the help I need to be able…
I can’t get the help I need to be able to order from the USA where I reside. Love the products from my membership items, but I can’t make any orders
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Elizabeth,
We're sorry to hear that you're experiencing difficulty placing an order.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Unfortunately, as you didn’t provide your contact details with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
Best wishes,
Grace from Member Happiness
Beauty Pie
Had cancelled my auto renewal…
Had cancelled my auto renewal membership (or so I thought). Surprised when I was charged annual renewal and flagged this up to customer services immediately. Seems straightforward on their T&Cs that will get refunded as not ordered and within 14 days (was same day) but am chasing and waiting for a response. V slow customer service. I think when ordering products and quality of products it is great but this is the first time had issue and not impressed.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Rachel,
We appreciate you taking the time to share your experience. We understand your frustration regarding the membership charge and the subsequent cancellation process.
We're so sorry to hear you struggled getting hold of our team - we've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really sorry to hear that you did not wish for your membership to renew, and for any concern caused. All of our memberships automatically renew unless a cancellation is requested ahead of the renewal.
Unfortunately, as you didn’t provide your contact details or order number with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Love the products but something has…
Love the products but something has gone badly wrong with customer service. An item was missing from my last delivery but the AI generated response wasn’t helpful and I’ve just pretty much been told to be patient as they’re very busy with enquiries. Hmmm. Not good enough
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Jude,
We're truly sorry to hear about your recent experience and we appreciate you bringing this to our attention. We're disappointed to hear that there was a missing item from your delivery. We understand how frustrating it is to receive an incomplete order.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
Unfortunately, as you didn’t provide your contact details or order number with this review, we’re unable to locate your account to investigate further or reach out directly. We’ve submitted a request through Trustpilot for more information, and we’d be grateful if you could respond so we can look into this properly and help resolve this for you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
This isn’t going well..
I’ve been with BP since the start. In more ways than one - I worked there for 4 years and really uphold the quality of products. However the customer service situation right now is absolutely dire - £90.50 order placed on 24th July - here we are, 5th of August and STILL no parcel. Only useless ai communication, stating CX replies will take longer than usual - first 7 days (how is this acceptable?) - 9 days later they’re saying they need an ‘additional 5–7 working days’ to reply. The parcel is no where to be seen with Evri, and they aren’t able to offer me any solution. BP cite a technology upgrade as being the ‘context behind the why’ - come on Beauty Pie, do better. Get some hands on deck to raise the issues with the couriers.
BP order BP-4232371
Ticket #75186747
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beauty Pie
Hi Laura,
Thank you for taking the time to share your feedback, and we're very sorry to hear that you have had a negative experience - we'd absolutely love to the opportunity to resolve this for you.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have raised this issue with the courier. We've now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Great products and fast delivery at…
Great products and fast delivery at excellent price points
27. Jänner 2026
I’ve been waiting for my order for 6…
I’ve been waiting for my order for 6 weeks now. Customer services do not have a phone line and the only email response I’ve had is AI and tells me not to email in again or my place in the queue will be pushed back.
Historically I’ve really liked Beauty Pie products but this has been an eye opener!
29. Juni 2026
Antwort von Beauty Pie
Hi LJM,
Thank you for taking the time to share your feedback, and we're very sorry to hear that you have had a negative experience - we'd absolutely love to the opportunity to resolve this for you.
We've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really disappointed to hear that you're still waiting on your order. Please be assured that we have raised this issue with the courier. We've now responded to your email with more information regarding your Beauty Pie order. Please be assured that we will get your goods to you so that you can enjoy your Beauty Pie products!
We really appreciate your patience and your feedback, as it helps us identify where we need to improve. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Great products
I’ve been a member for over 5 years and I still get excited over new launches. I love the concept, customer service and products!
8. Juni 2026
I’ve tried to contact you to get a…
I’ve tried to contact you to get a refund as I was not notified of this renewal it went into my junk mail , I did not want to renew and would like this refunded , I have been in touch with my bank and will have to go through complaints route , up until now I have had a good experience with you
29. Juli 2026
Antwort von Beauty Pie
Hi there,
We appreciate you taking the time to share your experience. We understand your frustration regarding the membership charge and the subsequent cancellation process.
We're so sorry to hear you struggled getting hold of our team - we've been experiencing an unusually high volume of enquiries, which unfortunately led to longer response times than we'd expect. We appreciate you bearing with us and we're so sorry for any inconvenience caused.
We're really sorry to hear that you did not wish for your membership to renew, and for any concern caused. All of our memberships automatically renew unless a cancellation is requested ahead of the renewal.
Using the email address associated with your review, I have now gone ahead and replied back to your email. If you have any further questions, simply reply to that email and we'll be happy to help.
Best wishes,
Rachel from Member Happiness
Beauty Pie
Courier sent two texts on 2 different…
Courier sent two texts on 2 different days to say delivery had failed. I was at home all day on both days. As we speak, a couple of days after the first text, it still hasn’t arrived. I have items delivered by same courier which were ordered from other companies after I ordered from your site. Very poor.
29. Juli 2026
Antwort von Beauty Pie
Hi Karen,
Thank you for taking the time to leave a review. We'd love the opportunity to resolve this for you.
I'm so sorry to hear you've not yet received your recent order from us. I can certainly appreciate how disappointing this must be for you and please accept our sincere apologies for any upset caused. I have raised this with the carrier to investigate. Please be advised our aim is to get this resolved for you as soon as possible, but we do have to give the carrier the opportunity to investigate before deeming this parcel as lost.
We really appreciate your patience. Please do not hesitate to reach out to our Member Happiness team in the meantime if we can assist you further. Otherwise, we will of course reach out to you once we have heard back from the carrier. If you would like to contact us, please do so via our contact form at beautypie.com/contact.
We look forward to resolving this for you.
Best wishes,
Rachel from Member Happiness
Beauty Pie
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