I’d never had any business with this company , but after checking online reviews and pricing I decided to purchase 3 reports ( strata , building and pest ) . I loved they kept me constantly u... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a few important questions assisting a client to buy a home out off area. The guidance was efficient and fast. I managed to assists my client immediately, guide them how to buy a pest and buil... Mehr ansehen
We had a great experience with our building inspection for a property which we wanted to buy. The booking and payment process was really easy, and the inspection was done the next morning. The repor... Mehr ansehen
Unternehmen hat geantwortet
Be aware that Beforeyoubuy will send your contact details to the vendor's RE agent as soon as you order a strata report!!! I don't recal that I consented to disclosure of my mobile number to the vendo... Mehr ansehen
Unternehmen hat geantwortet
4,1
Gut
74 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 68 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Customer service excellence
I’ve had the pleasure of dealing with Jaz regarding a pest and building inspection. We were working under a very tight timeframe, and Jaz went above and beyond to ensure everything was completed on time and made sure everything went smoothly.
Her communication and follow-up were exceptional. Every time there was an update, she gave me a call to keep me informed, so I always knew exactly where things stood.
Jaz has shown an exceptional level of customer service, elevating the company through her dedication and bubbly personality and setting the standard for customer service excellency.
Keep up the fantastic work!
1. August 2026
Bewertung ohne vorherige Einladung
Report was thorough and very informative.Provides comprehensive details about the property
I was happy with the report.It was thorough and informative.Thank you Before You Buy , we have found a property that suits to our preferences and expectations.
10. Juli 2026
Bewertung ohne vorherige Einladung
Jaz was amazing to deal with during the…
Jaz was amazing to deal with during the process of moving agencies. She was so helpful and made it so easy. Thank you lovely Jaz!
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks Marnie you legend :)
She was lovely
She was lovely, walk thru the process for me and explained everything I needed to know
29. Juli 2026
Bewertung ohne vorherige Einladung
Helpful in deciding making process
The report was helpful in deciding the pros and cons of the potential property purchase. The customer service staff outstanding (Jasmine) in explaining the process and additional services like pest and building and suggestions from inspector Sandrine Markov.
28. Juli 2026
Bewertung ohne vorherige Einladung
The service was fast and the report was…
The service was fast and the report was detailed and of high quality.
24. Juli 2026
Bewertung ohne vorherige Einladung
I paid for initial report
I paid for initial report, bought the place, now get an email saying because I bought i now owe another $220?????????????????
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thank you for your feedback, and congratulations on your property purchase. The terms for purchasing a report from Before You Buy are outlined three times before purchase, and in the email you receive on purchase. The successful buyer fee is an essential part of our pricing model, allowing us to operate as a viable small business. Building and pest reports are typically purchased at a significantly higher upfront cost. Our model is designed to make these reports more accessible by offering a lower initial price, with the remaining payment only required if the purchaser is successful in buying the property. As the successful buyer, you agreed to the second charge as part of the checkout process. This fee is mandatory and must be selected before the initial payment can be completed. We have sold over 100,000 reports using this pricing structure, and unfortunately a small number of customers have raised questions regarding the successful buyer fee. We welcome feedback on how we can make this information even clearer for future buyers as we are constantly looking to improve.
Wonderful customer service
Initially I was bit hesitant, Lisa really helped a lot with all my queries and coordinated everything smoothly with prompt response with our building and pest inspection booked. Definitely use the service again and recommend.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks so much for the feedback, Siv.
Excellent Service from Before You Buy
Excellent service from Before You Buy, from start to finish. The Building and Timber Pest Inspection report was competitively priced, extremely detailed and thorough, including many photo's, and identified a multitude of serious issues, including a major defect. I was able to call the inspector to discuss the report, even on the weekend - which was appreciated. I was able to cancel the contract without issue. Thank you for helping prevent what would have been the biggest financial mistake of my entire life!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Great to hear, thanks Jimmy!
I dont have any other experience
I dont have any other experience. But this gave me a full picture of what will happen in a bad situation.
This changed my view and I dropped the contract and decided not to move forward with strata properties.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks Nasibe. A key document for deciding whether to go ahead, negotiate or pull out of the purchase if it doesnt work with your budget and risk profile. Appreciate the review.
I ordered a building and pest report at pretty short notice
I ordered a building and pest report on a property with only 1.5 weeks before the auction, and was pleasantly surprised at the speedy turnaround for such a thorough report. The quality of the report and analysis of the property gave us the confidence to bid - and successfully buy!
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Appreciate it Sam :)
Easy to use, effecient and cost effective.
Easy to use,. Efficient. Cost effective. Great service.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks for the review, Richard :)
This is a great service
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Appreciate the review, John.
Super happy
Smooth.. timely.. affordable.. value for money..got refund for report repurchase which was great
19. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks Sabina! As far as we are aware, we are the only platform to offer a cash back model for consumers. We love seeing stories like this.
Very easy to use and a detailed report…
Very easy to use and a detailed report explained well in non builder terms for parts that I wouldn’t have otherwise understood
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Appreciate the review :)
Easy to use platform
Easy to use platform, helpful staff, have used multiple times.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thanks for taking the time to review, Andrea :)
Great customer service
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
The team will love seeing this Emmanuel!
Total waste of money
Total waste of money. The report claims to provide essential information for buyers, but when you look at the content, you find it quite sketchy, useless and superficial. This is a scam and should be avoided.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Thank you for sharing your feedback, and we are sorry to hear you felt the report did not meet your expectations.
This 464-page strata report is compiled directly from the official records provided by the Owners Corporation and Strata Manager to ensure prospective buyers have visibility into the building's documented history. Its purpose is to present all available financial, maintenance, management, and recorded issue information to assist with your due diligence. Because inspectors are legally bound to reflect only the official records provided on the day, they cannot alter or create information if the building's internal record-keeping is limited. Having reviewed the report, there appears to be a lot of key information a buyer should know prior to making a purchase.
If there are specific sections of the report that you believe are unclear or did not provide the information you were expecting, we would appreciate the opportunity to review your concerns. Please contact our Customer Support team so we can assist further.
Critical AI generated misinformation
Critical misinformation- AI generated completely made up numbers of expenditure and planned expenditure which would have been very off putting to potential buyers. Also full strata role - contact details of all owners published which must breach privacy laws
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Hi Jennifer,
Thank you for your feedback. We're sorry to hear you were dissatisfied with your experience.
We have discussed this with the inspector, and your query was reviewed by the inspector at the time, and the report was confirmed by them as accurately reflecting the documentation provided by the strata manager at the time of inspection.
From your correspondence with the inspector, the report does not assess or validate the commercial reasonableness of estimates provided by third-party contractors.
If you would like the matter reviewed further, please contact our support team with the property details and we will be happy to assist.
Kind regards,
The Before You Buy Team
Bad experience
Promoted through realestate.com.au to recieve a discount if multiple people buy the building inspection. I purchased the building inspection and so did others after me. I did not receive the partial refund. I had to contact the company multiple times before I received the refund.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Beforeyoubuy
Hi Mildred,
Thanks for sharing the feedback although it is not how we operate. For new reports ordered by consumers, as soon as the report is closed out we action the cash back. We have been unable to find an order of a building and pest inspection report under the name "Mildred" in our system. Can you please send through a property address for the report you ordered to support@beforeyoubuy.com.au and we can investigate? Thanks
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