Big Sandy Superstore Bewertungen 

They greeted me at the door and let me look around for what I wanted. No high pressure sales, he was available when I had questions and answered them. The delivery was quick and efficient.

Audra heaberlin was wonderful very professional very pretty. She was courteous she was very respectful an very wonderful person gave me the best customer service I've ever had

Sales lady was amazing and tremendously helpful

Martin was patient .and helpful. Was able to match price and find product that was on backorder

Sales man was very helpful and interested in what we needed. Brand wise and the size we need. We’ll be telling others about the service. Prices and overall service

I was told my washer would be delivered in 2 weeks. At the 2 week point and I hadn't heard anything I reached out only to be told it would be 3 more weeks. I talked to the sales person and he said he would check on it and get back to me. That was a week ago today and I still have not heard anything from him. Customer service is not good.

From working with Nick in Sales to the delivery.. everything went very well.

UPDATE TO THIS POST — 10/5/2026:

Big Sandy’s reached out to me following this review. The gentleman I spoke with was pleasant and professional, and I appreciated that he took the time to discuss the situation with me. Big Sandy’s will not refund my mother-in-law’s money, but they agreed to let her exchange the KitchenAid range for a different stove.

I specifically requested a different brand and a refund of the price difference. Big Sandy’s agreed to both.

The problem now? We have been told it will take 4–6 weeks for Big Sandy’s to get the Frigidaire range we selected. They could, however, replace the KitchenAid with another KitchenAid in approximately one week.

For comparison, Lowe’s can have the same Frigidaire model available in about four days.

It has now been approximately four weeks since this range was purchased. The oven failed on the second day because the door would not latch. That was repaired, and the oven will now operate, but it gets excessively hot. The steam-cleaning function does not work at all, and now a corner piece from the front of the range has fallen off. My mother-in-law is 90 years old and is not comfortable using this range.

Perhaps the most frustrating part is that she is afraid that if she does not go along with the process Big Sandy’s has given her, she will ultimately be stuck with this range that she paid $1,299 for. So she is willing to wait another 4–6 weeks for the Frigidaire because, quite simply, she wants this KitchenAid out of her home.
If it actually takes another 4–6 weeks, we could be looking at roughly two months or more from the original purchase before this is finally resolved.

I also went into the Big Sandy’s store personally to look at replacement ranges. Despite telling the salesperson directly that I was there to look at something else and did not require assistance, the salesperson attempted to sell me another KitchenAid.

To put this in perspective: this was a $1,299 KitchenAid range that began having problems essentially immediately. (total sale w warranty, etc., $1737.00) It arrived with visible damage. The oven didn't work on the second day. The door latch required repair. The steam-cleaning function doesn't work. The oven gets excessively hot. And now a piece of the range has actually fallen off. It has already required service, additional parts have been ordered, and the proposed resolution may require another 4–6 week wait.

We are not asking Big Sandy’s to replace an appliance that has been used for years. We are asking them to replace a new appliance that began having problems almost immediately and continues to develop problems.

There is another part of this that still bothers me. This is an overly complicated range for a 90-year-old woman who, in my opinion, was upsold into an appliance that was far more than she needed.

I appreciate that Big Sandy’s finally reached out and agreed to an exchange. That is progress. But agreeing to an exchange and completing an exchange are two different things.

I will gladly update this review again when she has the Frigidaire in her home, the price difference has been refunded, and this is actually resolved.

Original POST 9/9/2026:
My mother-in-law, who is 90, bought a KitchenAid convection range at the Plainfield location. She felt she was pressured into the sale by the sales associate.
It was delivered on Thursday afternoon, 9/10/2026. We found out on Friday evening that the oven does not work properly. Today is Monday, 9/14. My husband and brother-in-law went w their mother to the store where they were told that she could not have a refund for the faulty stove.
She has to go through warranty and repair people. She has had the stove for 4 days. FOUR. It arrived with 2 dings in the oven door and plastic embedded in the door and back of the range. I had to call the customer service line, was routed to Ohio, and was told that there were NO repair people in Indiana. A repairman came from another firm. The oven didn't work because the door would not latch. He replaced two bolts. Now the steam cleaning option doesn't work, and parts are being ordered. This was supposedly a N̈EW range. Sounds used, doesn't it? But guess what? It doesn't seem to be Big Sandy's issue. Big Sandy's is the proverbial used car salesman of appliances.
I feel this is predatory sales and taking advantage of the elderly. It was horrendous customer service- no one cared after the sale was done. I discussed this w several friends and this type of service seems to be the normal setting for Big Sandys. I plan on discussing this quite a bit more on all platforms.
She doesn't need a repairman; she needs a refund and to go to another store entirely.

If an appliance shown for sale now on the website requires it to be a "special order" from the manufacturer, taking 2 months to arrive, it should be noted clearly.

Only received half of order because the dryer had a faulty bolt. Have to wait another week to receive the dryer.

Delivery driver left after I asked him to confirm that I had a haul away or not , he just left without saying anything at all . Called the store three times that day as to get an answer why and nobody would tell me . I was criticized for making my purchase online and not in store . The delivery team that showed up the next day was great . I don’t recommend purchasing from Big Sandy’s and especially not online as their own employees say not to do so . I took a while day off work for a delivery driver to show up and just leave after only being at my house 4-5 minutes. Customer service is awful, was told I would get a call back in an hour twice and it never happened, I had to go to the store to try and get my situation remedied .

I made an online purchase and cancelled it the following morning. It has been greater than 2 weeks and they still haven't refunded my money. I have been to the store twice and called corporate office. I still haven't received an email regarding my refund. This has my credit card tied up.

The two techs arrived as stated and were quick and efficient in their installation. They were amazing!

Very smooth process. Doing everything on my own for the first time so I had a lot of questions but they were all answered and thoroughly at that.

It all started very well, but went downhill fast! First two stoves they had brought were damaged! If we wanted scratch and dent thats where we would have shopped! We were at a point where we were going to just cancel the whole 2,000 dollar deal and Steve a manager at the store said he would personally bring the stove off the floor at the store personally! He told my fiance that he would take 100.00 off plus all the other stuff that was already to be taken off witch was 179.99 and 49.99. He brings the stove here and it has scratches and dents as well and sayes he will take another 100.00 off. We all agree on that! That is not what was refunded to our card! Steve is not a man of his word or did he deliver what he was supposed to! We also had to go out and purchase two lights for the oven and Steven charged us for a gas line he had to use because he broke ours taking it off! Bottom line is i will never shop with Big Sandy's agian worst ever! Hope they dont lag in the repair department we paid alot for the extended warranty! I guess it could end in a lawsuit, Im not sure! Buyers beware.

rebecca wa very helpful explained the difference in products then didnt stand over us while we made are choice very pleased

Absolute worst customer service experience I have ever dealt with. Our dryer is still not fixed, and we’ve been without it for over three weeks due to a total breakdown in their warranty service. Instead of sending a tech to properly diagnose the machine in person, they relied on a phone description and blindly ordered the wrong part. When the tech finally came out, he realized the mistake, ordered a second part, which was also the wrong part, and the cycle repeated.

Their policy forces you to wait for parts to arrive before you can even schedule an appointment, stretching a simple repair into weeks of endless delays. When I tried to resolve it, I was repeatedly stonewalled. Frontline staff blocked me from talking to a manager, corporate offered zero help, and promised callbacks from management were completely ignored. I have had to call their offices close to 10 times with no results. Their system is intentionally obstructive and leaves customers stranded without essential appliances. Save yourself the headache and never buy appliances or service plans from Big Sandy.

I am satisfied with the purchase experience, except I was sold the wrong color recliner. Kept it anyway