We worked with Chris Burton in the Polaris location. He was extremely knowledgeable and helpful. We needed 3 new kitchen appliances, and he helped us select the right ones to meet our needs. He also w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Our experience at Big Sandy’s in Dublin OH was great. Our salesman was Scott Ang he guided us through our mattress buying decision. Scott was very knowledgeable and explained the different types of m... Mehr ansehen
Unternehmen hat geantwortet
I recently bought a dining room table and it was an incredible experience. I’m usually so nervous about “the sales pitch” or being upsold for profit without a lack of caring for what I wanted but the... Mehr ansehen
Unternehmen hat geantwortet
MIcrowave JVM6175EKES was indicated "in stock at regional distributor" I ordered, my credit card was charged, and then 6 WEEKS later, was told they never ordered the microwave because it is "not stoc... Mehr ansehen
Unternehmensdetails
- Möbelgeschäft
- auch in
- Fachgeschäft für Haushaltsgeräte
- Kühlschrankfachgeschäft
- Matratzengeschäft
- Wohnmöbelgeschäft
Vom Unternehmen geschrieben
Big Sandy Superstore is a premier home furnishings retailer serving families across the Midwest and Southeast with an exceptional selection of furniture, mattresses, and appliances — all under one roof. For decades, we've been helping customers create homes they love by combining quality brands, knowledgeable service, and honest value. Our furniture collection features trusted names like Ashley and Flexsteel, offering everything from stylish living room sets to bedroom collections built to last. When it comes to sleep, we carry the industry's most respected mattress brands — Tempur-Pedic, Serta, Sealy, Casper, Avocado, Purple, DreamCloud, and Nectar — so every customer finds the perfect fit for their comfort and budget. For appliances, Big Sandy is stocked with the brands families rely on most, including LG, Samsung, Maytag, Whirlpool, KitchenAid, and GE Monogram — from everyday essentials to premium kitchen upgrades. What sets us apart is more than just selection. We offer flexible financing options, strong in-stock availability, and fast delivery — so you're not waiting weeks for your new home to come together. Our in-store teams are trained to listen, not just sell, helping you find the right products for your space, your style, and your life. At Big Sandy Superstore, better living is always within reach.
Kontaktinformationen
3,7
Akzeptabel
641 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
They suck at customer service
So, a continuing saga of the chair from hell. They finally after a few months had the parts come in. They sent a tech out and he discovered that a part on the parts that they ordered was broke. He figured a way to rig it so that the chair is functional, maybe. They also left all their trash and told us that it's not their responsibility to clean up after themselves.
Do yourself a favor and do not buy from these people. I do not know how they stay in business with their complete and total lack of customer service.
The only reason why I'm giving them a single star is because I can't give them zero or a negative star.
If anyone wants to but a chair cheap I'll get rid of it just so I never have to look at it again.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Big Sandy Superstore
Hi David! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
It was easy to order online and go pick…
It was easy to order online and go pick up at the store, without any issues.
19. August 2026
Antwort von Big Sandy Superstore
Hi Melanie! We are happy to hear making your order was so easy and we look forward to seeing you again soon. Thanks!
Disapointed in financial department service.
Disapointed in financial department service. I called to have haul away added during pickup and instead of charging my Visa the $99 fee, the service rep added the entire purchase price onto the card. I had to call the next day after getting an alert from my bank to have it corrected - which took several days.
15. August 2026
Antwort von Big Sandy Superstore
This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
Great Store!
Great team! Knowledgeable and friendly! Products are priced well and delivery was a smooth process.
14. August 2026
Antwort von Big Sandy Superstore
Hi David! We are happy to hear the process was smooth and that the team was so helpful. We look forward to seeing you again soon. Thanks!
T that you get a big sale when the tent is up up there
A when they have the big tent sales you get a whole lot of stuff cheap
14. August 2026
Antwort von Big Sandy Superstore
Hi Tim! We are happy to hear you enjoyed our tent sales so much and we look forward to seeing you again soon. Thanks!
Antwort von Big Sandy Superstore
Hi Michelle! We are happy to hear purchasing online was so easy and we look forward to seeing you again soon. Thanks!
Flawless buying process.
The buying process was flawless as we worked with a very knowledgeable employee, Cory, who explained things very well. We did encounter a delivery problem, but the store manager was quick to resolve it. Note to the delivery company: If your delivery is going to be over 2 hours past the given window, please let the customer know about it.
11. August 2026
Antwort von Big Sandy Superstore
Hi Hal! We are happy to hear Cory was so helpful and we look forward to seeing you again soon. Thanks!
Delivery and setup was excellent!
18. August 2026
Antwort von Big Sandy Superstore
Hi Shawn! We are happy your delivery went well and we look forward to seeing you again soon. Thanks!
Everything was quick and easy
Everything was quick and easy. My washer was broken, brand new out of the box and had it replaced the next day, no problems or questions asked. Top notch service.
11. August 2026
Antwort von Big Sandy Superstore
Hi Matthew! We are happy to hear you received top notch service and we hope to see you again soon! Thanks!
I've made several large purchases from…
I've made several large purchases from here. I've always got a great deal on high quality products that I truly love.
18. August 2026
Antwort von Big Sandy Superstore
Hi Sarah! We are happy to hear you love your new home furnishings and look forward to see you again soon! Thanks!
The delivery was not easy
The delivery was not easy, and the men performed it with no complaint.
13. August 2026
Antwort von Big Sandy Superstore
Hi Studebaker! We are happy to hear your delivery was completely efficiently and look forward to see you again soon. Thanks!
Sales personnel did not pressure for a…
Sales personnel did not pressure for a sale and gave us plenty of time without pressure. Very informative on product .
17. August 2026
Antwort von Big Sandy Superstore
Hi Karen! We are happy to hear that the sales staff gave you an informative and pressure free experience and we hope to see you again soon. Thanks!
So far my experience with Big Sandy has…
So far my experience with Big Sandy has been great. Im still waiting for my nightstands and dresser, but so far its been good.
9. August 2026
Antwort von Big Sandy Superstore
Hi Matthew! We are happy to hear that you had a great experience with us and we look forward to seeing you again soon. Thanks!
The men who delivered our couch were…
The men who delivered our couch were efficient and did a great job getting it up stairs and into a small apartment.
16. August 2026
Antwort von Big Sandy Superstore
Hi Brady! We are happy to hear your delivery went well and we hope to see you again soon. Thanks!
I still have not received my mattress…
I still have not received my mattress and ordered it on the 12th ...
12. August 2026
Antwort von Big Sandy Superstore
Hi Carolyn! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
Antwort von Big Sandy Superstore
Hi Valerie! I am happy to hear you had a great experience with us and we look forward to seeing you again soon. Thanks!
Antwort von Big Sandy Superstore
Hi PWhite! We are happy to hear Sindy was so patient and wonderful and we hope to see you again soon. Thanks!
They said they would keep me updated on…
They said they would keep me updated on my special order purchase and I have not heard from them since I ordered my furniture and I feel that this review is not a fare review because I haven't received my furniture yet, when I receive my furniture I would like to give my honest review.
5. August 2026
Antwort von Big Sandy Superstore
This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
I received the chair with a small hole…
I received the chair with a small hole in seat then was given the run around and delivery drivers need to do better not drop furniture from truck or smell like a pot factory or like the just lit one up before walking in
4. August 2026
Antwort von Big Sandy Superstore
Hi Mary! This is Eric Toney with Big Sandy Superstore. I am sorry you had so much trouble with your recent purchase. I would love to hear more about it, see if there is anything I can do to help and have to opportunity to try and earn your business in the future. If you could give me a call at 304-744-3134 and ask for Eric at the Southridge store it would be greatly appreciated. Thanks!
All of the staff were very helpful and…
All of the staff were very helpful and friendly. Delivery team was great and you do a great job on communication for delivery.
2. August 2026
Antwort von Big Sandy Superstore
Hi Jeremy! We are happy to hear that the staff was so friendly and helpful and that your delivery went so well. We look forward to seeing you again soon! Thanks!
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