Bing Lee Bewertungen 

Appalling online customer care! I ordered a Galaxy Tablet when I received it I realized that I needed a Tablet with a bigger screen so I contacted Customer Care to investigate returning it (the box is unopened) and ordering a more suitable Tablet. I spoke to a customer care representive and explained the situation and was met with a complete indifference, it seemed an effort for her to speak to me at all, "We won't take returns for change of mind". I was explaining that I was about to order a much more expensive model and she interuped me to say again "We won't take....." No care no concern, no suggestions. I won't be shopping where they show such disregard for their customers.

I was surprised to read so many bad reviews.
During lockdown just before Christmas I purchased 2 white good items, separate purchases roughly 3 weeks apart and can say I was very pleased with the whole experience including the friendly yet professional delivery guys and the products themselves esp as I have never shopped on line before for 2 such major purchases.
Thanks Bing Lee I.will definitely keep you too of my list for future items required.

Brought a new TV online, said it would be delivered, it was not. new delivery date you are right, non delivery again, Then no word from them, I swear they don't talk to each other, they have a door that says management
the door opens on to a skip bin.
I meanwhile brought a TV from HN, then they want to deliver it, sorry if I don't believe you.

We spent $9000 on kitchen appliances through the online processing.
After taking our money and giving us a confirmation delivery date we were only advised that they had no stock a day before delivery when we rang for a confirmation time slot.
We purchased the goods 1 month prior to the delivery date and received no other notifications from them prior to the delivery date.
After contacting the useless customer service manager who guaranteed he would solve this issue , we received a return call 2 days later advising that the items we ordered were not available.
Although he had sourced 1 of the items and the others would be distributed as they arrived.
We decided on the full refund , as this coward customer manager was dealing way above his pay grade.
They like to promote themselves as a family business, when in fact their service is just big business.
Do yourselves a favour and use appliances online or the good guys.
Don't waste your time with this unorganised crowd of individuals.

Bought a Logitech Mouse and a Logitech keyboard on 12th October.
It was meant to be delivered in 2 weeks,
31st October contacted then again and the lady said it was delayed and I would be getting it on last week of November.
today is 24th, I spoke to then again and they said, They can't fulfill the order and they will process a refund.
2 months of waiting for nothing.

Absolutely amazing!!! Placed online order and product arrived in 2 days. This is the quickest delivery I’ve ever received. Very impressed.

Terrible!
Bought a 2kg milk tank from Jura brand. I have selected next day delivery for 20 dollars extra, however, it took two weeks for delivery. Customer service actually contacted me, that the reason it took that long was simply because of no stock available. I was like, w!t!f why are you selling it without stock? and why are you charging me 20 dollars for two-week delivery? I will never go to bing lee again. Please choose JBHI or harvey norman for alternatives

Purchased electronics on BING LEE online store. Listed as in stock, delivery date also listed. Payment was taken from card. NO contact whatsoever from Bing Lee. when I contacted them through live chat I was informed that the product was out of stock and had been placed on back order, availability date unknown. Requested Refund which was agreed to by Bing Lee. No further contact from them. Have since contacted them 3 times and have received inconsistent time windows on when refund might be issued. I was under the impression I would receive the product within a week of purchase, If it had have been listed as out of stock or on back order I would never have purchased at all. Now they still have my money and I am waiting for some sort of satisfaction like like a sucker.

I have referred this case to the ACCC and my credit cards bank.

Do not buy online from this company

I recently bought a Razer Blackshark V2 Pro from their website for a $70 discount. We had a small issue when ordering, but the customer support team was very friendly and helped us quickly resolve the issue. Thanks Bing Lee!

My exp buying two time making me dont want to return. I buy philip hair cutter, turn out battery problem. Then i buy sony tv, the tv cannot download app, it smart tv with a processor, lucky I contact sony and the provide me with change tv code. Why always sell me item that broken at the 1st place. Why bing lee practice such a this way. Bing lee, pls sent your customer good condition item. Pls

Bing lee guildford pick up been waiting at pick up bay for 20mins now still no service

Don’t buy anything on this scam store online, they will not sending you any confirmation email otherwise u will get nothing and loss your money! Poor experience for me, service line say will sending email but they will not fix never relying me any message and call! Asking for cancel and refund also didn’t get any canceled email! Recommend no buy anything on this scam on online store!

I never leave reviews. But, my experience with Bing Lee was fantastic. My washing machine was declared dead at 4.30pm. I got online and found one at Bing Lee I wanted. at 5.08pm I completed the online purchase. The price was very good, and included was delivery next day, installation, and removal of my old machine. By 9am the next morning my new machine was installed, the old one and the delivery guys were gone. It's 09.35 now and the first lot of laundry has been on for 25 minutes. Maybe I got lucky don't know, but that was great service. Richard

If I order from overseas was easier, 30 days waiting for a kettle
And when I call them , they say : you can get refund.

So still no further response from Bing Lee. Terrible customer service Management and just be very careful selecting to purchase from Bing Lee. So many other stores to choose from who have far better Customer service and exchange policies

Very good service! Price competitive! I dealt with Wayne Liew at the Hornsby store and the before and after sales service was brilliant!! I ordered the wrong fridge and only realised a few days after delivery!! I phoned Wayne and he offered advice and arranged a new delivery!! The best service before and after sales service!!

Extremely poor. Terrible return policy. Disgusting service. Manager is useless and does nothing.

I ordered a tv on line my bank said that the money went through but they cancelled the order saying their security system cancelled the funds and a refund would be issued in three days. Several emails later and a email sent to customer care and five days later no return corrospondance. A phone call made no return phone call ...if they had the money what was the problem. POOR experience from a regular customer. POOR customer service.

This would have to be one of the most best online ordering experiences I have ever had. After viewing many websites I found this one the easiest to use also PayPal option and next day delivery. Everything went to plan able to pay for my tablet and deliver the next day no problems at all. Even a text from the driver 20 minutes before it was due to arrive for delivery. Text in the morning to let me know roughly what time they would arrive. Pulled up in the big Bing Lee delivery truck and my item was promptly delivered to my door. Very happy with my Samsung tablet and very happy with Bing Lee service would use them again.

Purchased a 49 asus monitor worked okay on my desk for a week. My chiles turned the monitor as it was designed to be turned. A large crack and shatter marks appeared.
was told pay anther 1100 dollars to get it fixed.. as monitor was abused by us the out side of the monitor is in pristine condition.