Bing Lee Bewertungen 

Bing Lee Guildford lied in store about delivery timeframe and installation costs for a full price new washing machine and dishwasher. Delivered two days late and advised at delivery installation of dishwasher additional $150 and not able to be done same day. Manager at Guildford store does not call back as promised.

The worst customer service and delivery experience ever. Delivery message said 11:00 to 200pm but when time lapsed had to contact them. They said to wait, it could be any tỉm, even 8:00pm or 9:00pm at night. So essentially you waste your whole day waiting and NOT A SINGLE APOLOGY. customer service staff was rude and yelled back at you. NEVER EVER buy from Bing Lee again.

I do not even want to give 1 star, as they dont deserve it.

twice I have attempted to buy a Panasonic Microwave at Carlingford Court, My daughter and I waited for someone to help us. We saw a young woman working near us and she said she would get someone for us as she could not serve us, she took off and we waited,waited,waited and no one came.so we walked out.

today, same store and same appliance we waited for someone, there was a man talking to another and they took no notice of us, along came a gentleman who worked at the back of the store and then someone came rushing up and said he would serve us. He took the price tags with him and came back and said it is the wrong price and we have to pay the dearer price. My son who is experienced about legality said no, we only have to pay the price that was shown, the man kept insisting on the dearer price, so we ended up walking out again. Never,never,never will I and my family will shop at a Bing Lee Store.

no issues, straightforward online process

(Added after Bing Lee PR Reply): Look at how PR safe Bing Lee answers this bad review. If THEY DEEM IT UNSAFE, what ever... Why could two OTHER people do it with ease? No I don't think it's worth HELPING Bing Lee to "rectify" their image, because they are just bad and trick people into using their services/products. No, it's pointless.
Easiest is to just AVOID Bing Lee and get a better experience elsewhere. Simple.

Original Review:
I highly recommend other companies with non-Australian owners. Why?
Australian owned is not usually a good thing at all these days, Proudly Australian Owned means lazy people, people who want to do the absolute minimum for the most amount of money.
Bing Lee is NOT the only company guilty of this trend!
I paid for full service and got 1% of the effort with my delivery. I got two really lazy and useless delivery people who just leaves my fridge in the parking, because they didn't want to lift it up AS WAS PAID FOR AND COMMUNICATED to Bing Lee Already!

They wanted to charge me an excess of $200+ JUST to take off the doors of the fridge and lift it up the next day...

I instead went on AirTasker, got two immigrants (Just like me) who were more than happy to help and could do it EASILY and QUICKLY in a few minutes without breaking a sweat...

Just Stay away from Bing Lee,
as soon as they get your money,
it's GOOD LUCK CHUCK and
F you as a customer.

Spoke to salesperson Catalina who was helpful & professional and unfortunately all downhill thereafter. Dishwasher arrived following day, box was soaking wet all carton crushed inside out, I didn't accept delivery. Rings store ask to speak to Catalina (day off), put me on to Gus who put me onto Anastasia who put me onto Victoria, promise to ring back in 30mins. 3hrs later still no phone call. I ring back, after being tossed around yet again from one to the other, Natasha said another delivery Monday. Monday deliver arrived box smashed and dishwasher back panel all dented. I ring up, same same, tossed around from one person to the other, demand to speak to Dani, the manager, who promised to send another dishwasher Tuesday (as I had someone coming to install it Wednesday). No emails or msgs to confirm delivery on way for Tuesday (as they did twice before that). I ring Tuesday morning to check on delivery, Gus says no one here ring back, he didn't even want to know or speak to me, cut me off and hung up. Rang back again and was told Sydney strikes Gus is only one there, I told Gus cancel my invoice and my sale, I am not buying the dishwasher anymore from Bing Lee seeing I can't even get anyone to talk to me & organise someone to come and collect the damaged dishwasher, he reluctantly took the details and I thought that was it that it would all be sorted. Friday I get an email from Bing Lee asking for payment for dishwasher. I replied explaining (as per all the above), no reply. Now again I received another email early this week asking for payment.

Bing Lee, absolutely no words, customer service -100 and only no star rating applies and it's an understatement Shocking shocking woeful customer service

Bing Lee Fyshwick:
I went in to purchase a Dyson hairdryer. Sales person not what I would call helpful. Verified stock availability, collected and only confirmed the colour and promotion of the product after I queried it. Then it became this big issue because the computer didn’t work, continued to make a very loud and vocal deal about it. When the sale was finalized he decided that it was a good idea to slam his large open palm heavily and loudly on my newly purchased $600 dollar hairdryer.
Why anyone would think this is acceptable is beyond me. Bing Lee perhaps some education on customer service and the handling of goods might be in order.

Terrible servuce. I bought a new LG fridge for 2600$ and it was delivered with damaged 2 dents on the main doors. I asked for a replacement and they said it's better that LG comes o site and replace the doors. How long will that take? Very low response via email.

Warilla Staff assistance was professional and knowledgeable. Best Price and instock. Why would you bother shopping elsewhere. Special mention to Lawrence (of Arabia - how I remember names) A wealth of knowledge and assistance. 5stars plus !!

Save yourself the time and money. Selling broken items with out of date coffee as the bundle, to then take the item back with no refund and no date of return of the item. Can I call the police for stolen goods? Because that’s all these crooks do. First time and last time buying. DISGUSTING! Oh and customer service number doesn’t work. But don’t worry when you get a hold of someone they don’t even know how to do anything anyway.
UPDATE: AFTER the message below I emailed Bing Lee on the email the offered. They have just ignored me. They now are withholding my goods and have given no update on repair or refund. I am going through consumer affairs as this business is a scam.

I was waiting outside to pick up and I take too. It’s hard too find pick up area. Not recommend

I went to this store because it is conveniently located, but I would rather drive to the moon than return here. I have never been spoken to in such a discourteous, sexist, outright rude manner. I'm still reeling from the experience. Not only was the service disgraceful, the store was a mess! Save yourself the trouble and go straight to Harvey Norman!

Item was listed as in stock, 5 day delivery. Ordered, and confirmation email said 5 day delivery. 5 days later, it hasn't even been sent.

Customer support say they are waiting for their supplier - i.e., it's not actually in stock. And the item page still shows it as in stock while customer support are telling me it isn't!

Waiting a few weeks instead of 5 days for shipping isn't a major drama, but that's blatant false advertising.

Unless something is really cheap and you don't mind a big wait, shop elsewhere.

Appalling service. I incorrectly ordered the wrong part for my air purifier and they won’t accept me returning them for a refund even though I purchased the correct items separately.
I am out of pocket $157.
Don’t order anything online.
BEWARE

The most pathetic, awful customer service EVER! Bought a Hisense smart TV from these thieves at Bing Lee Balgowlah in January 2022. The TV has now completely crapped itself. I informed the store and they informed me that they would have to book a service with a Hisense technician. Are you serious, you sold me a piece of junk and I have to wait for someone to call me, if I’m lucky to book in a time to tell me my TV has crapped itself. Anyway, I waited for a call which didn’t, come, rang the store and asked if they could do anything as it’s been days since I actually had a functioning TV. ‘Martin’ said there is nothing they can do even when. Kept questioning home on alternatives and he literally when silent. Couldn’t answer any questions and the best he came up with was ‘we are not an insurer, what do you want me to do?’ Joke. When pressed further after I suggested it was unacceptable that I was reduced to looking at a blank wall, Martin said he would pay ‘out of my own money’ for a replacement Tv while I waited for the service. When I asked what size he said 32 inch. I paid for a 55 inch and asked why I couldn’t get a like for like. Again, no answer expect that’s the best he could do because he was ‘not allowed.’ Absolute hoax. I still don’t know if Hisense will call or if I’ll ever get this resolved. Lesson here is never buy anything from Bing Lee especially Balgowlah and never by a Hisense TV. Worst customer service ever. Disgraceful.

If you provide service or products to consumers, there are minimum standards to be met.
1. You provide what the customer paid for and it does what it is meant to do.
2. You deliver it to the client when you said you would do. No Excuses! Especially when you charged the client for the delivery.
3. For some items like Refrigerators and Freezers, these basic principles are even more crucial!
My Experience
I found a fridge/freezer online yesterday as ours is not working. I contacted our local Mona Vale Bing Lee to order it. I paid Full price for it and $80 for delivery today. I explicitly told them that our Driveway is steep and from the top of the driveway to the front door there are 30 steps.
This morning the text said the fridge will be delivered between 9:00 -12:00. Then a man comes to the door at 10:26 and says not a chance. We can't deliver your driveway is too steep! I tell him I disclosed that to Tim when I was booking the delivery and he says on our instructions it says: 15 steps and easy access.
I called Bing Lee Mona Vale 6 times with no answer before I finally spoke to Tim and he told me if the drivers say they cannot deliver there is nothing he can do. He will try and reach another delivery company. An hour later, he left a message to say he cannot get anyone to deliver and will keep trying and get back to me. Or Refund my money. It is now 16:20 and we are waiting.
The contents of the freezer have melted in the bathtub! I pointed out to him that we are a big family and there is a lot of food that will go to waste. Clearly this is of No Concern to them.
Given the Flood damage I imagine people will be replacing a lot of their household goods but for fridges, I would give Bing Lee, a Hard Pass.
Bulelwa Freer

I ordered a dehumidifier last Monday. It’s now the following Tuesday evening, still no delivery.
When you pay for an item upfront ,plus the delivery fee
Getting this ordinary, pathetic, non Existent service ,
Buyers be aware ..,,,

First time purchase with ( Bing Late ).Once bitten .twice shy…….
It’s now the 22nd of March still haven’t received my order .

I placed an order online. The platform accidentally used my old address following a systems update - though to be fair I did not pick up on this until after I had confirmed the order.

I immediately contacted Bing Lee to change the delivery address. I was advised that this is not possible because I paid via PayPal, however I was given the option to cancel my order, which I immediately accepted (in writing).

Around 24 hours later I was informed via email that my order had been 'processed'. Another day later I was informed that it had now been 'dispatched'.

When I contacted Bing Lee they advised that a refund would be processed once the order had been recalled, which I was told should take 3-7 business days. When I queried why I had been offered a cancellation option in the first place I was told that 'this isn't guaranteed as per the T&Cs' and 'once an order is placed it is automatically processed and cannot be stopped'. FYI that I can't find that particular info, and have asked for a link to those T&Cs 4 times to no avail.

It has now been over 2 weeks since I requested a refund. Bing Lee send me a token 'copy-and-paste' message every couple of days, repeating generic info about 'a few more days, T&Cs, thanks for your patience blah blah blah' yet refusing to answer any of my questions directly.

Aside from the fact that the responses were often riddled with spelling, grammar and syntax errors (not even a basic spell check was done), it is the absolute lack of substance and refusal to address my points that frustrates me the most. Combined with inflexibility of process, receiving incorrect/conflicting info at various points in time, and the refusal to accept any responsibility on their part - instead blaming 'the system' and Australia Post - mean that I will never look at purchasing from Bing Lee again. I've dealt The Good Guys, JBHifi, Harvey Norman etc. before, and have never received such unprofessional and uncaring customer service before.

Excellent Service.
I recently purchased a coffee machine at your Taree store and was very impressed with the service I received. The member of staff, Kirrily Mancell, was extremely helpful and informative. She took the time to address my questions and concerns and at no stage did I feel pressured. Obviously Kirrily was there to do her job but I had the distinct impression that customer satisfaction was equally important to her. Although I ended up spending more than originally planned, I procured the product that best suited me. Thank you Bing Lee.

Worst customer service ever,the clerks in store lies abt insurance and warranty which you wont be covered after delivery,
Delivery drivers are more like bullies then drivers,like you have forced them for the delivery,